酒店回复: Gracias por compartir su opinión con nosotros. Lamentamos la confusión respecto a nuestra política de limpieza y por no haberla comunicado claramente durante su check-in. Entendemos lo importante que es tener una habitación limpia y cómoda para una estancia agradable. También apreciamos sus comentarios sobre la cama, y los tendremos en cuenta mientras trabajamos para mejorar la experiencia de nuestros huéspedes. Sus comentarios son valiosos para nosotros, y esperamos poder mejorar en estas áreas. Si decide quedarse con nosotros nuevamente, estaremos encantados de asegurarnos de que su estancia sea más cómoda.
酒店回复: Thank you so much for taking the time to share your positive feedback with us! I'm delighted to hear that you enjoyed your stay at the Hampton Inn and Suites Pasadena. Our team takes great pride in providing clean and spacious rooms along with friendly and attentive service. It's fantastic to know that our reception team, especially the young man who assisted you, made a positive impression. We appreciate your recognition of our efforts, from ample parking to our varied hot breakfast options. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience.
5.0分
商务出差
原文
翻译提供方：Google
靠近爱好的完美住宿选择。
完美的成本效益比。
舒适的床和宽敞的房间。
他们只需要在房间里放一个小冰箱就可以了。
早餐简单但足够了。
设施维护得很好而且非常干净。
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酒店回复: Gracias por la revisión. ¡Estamos muy contentos de que haya disfrutado de su estadía! Por favor, visítenos nuevamente y si alguna vez necesita algo aquí en Pasadena, ¡no dude en hacérnoslo saber! ¡Estaremos encantados de tener la próxima oportunidad de servirle!
5.0分
家庭亲子
Room was clean, air conditioning cools the room quickly . Great staff and plenty of dining options available .
4.0分
其他
Good surprised at the cost no microwave. No tub and limited bathroom accessories. Over. Nice, clean, comfortable.
3.0分
商务出差
Friendly staff. Good amenities. Loud neighbors. Probably not the best built building.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our friendly staff and amenities, though I’m sorry to hear that noise from neighboring rooms impacted your stay. We understand how important a restful night’s sleep is, and we’ll review ways to improve the overall guest experience. We hope to welcome you back for a more comfortable visit in the future.Warm regards,Lisa GarciaOperations ManagerHampton Inn and Suites
2.0分
其他
Not really fair to rate now as they are under renovation (gym, pool closed, breakfast area and front desk in improvised locations)
3.0分
商务出差
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Not the worst but not great
For the amount that I paid this hotel was subpar . Now to be clear I think it will be a nice hotel when they finish renovating but charging full price for a hotel that is being worked on it ridiculous. I heard construction all day, lobby was incomplete, no vending or snacks at desk. Room was adequate and eco friendliness I don’t care about but they did have one of those air conditioners that barely work so you could call it eco friendly. I like Hampton but this one was being worked on so it was not worth the money.
4.0分
情侣出游
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Staff were extremely friendly and helpful, the room was lovely, the lift was very slow however. We were given great suggestions for dinner by the gentleman on the front desk, we highly recommend Johnny Tamale Cantina! Beautiful Food and only a 5 minute walk away
就我支付的住宿费而言，竟然没有微波炉和迷你冰箱，真是令人失望。作为会员，我经常出差，也经常入住你们的酒店，所有房间里都有这些东西。我预订的是大床房，结果被换成了双人房，前台说只要多加20美元就可以换成大床房。没错，我被骗了，我真不满意我的房间竟然被换成了简陋的普通房。就连Motel 6酒店也有这些东西。除非你们保证房间里有这些东西，并且我的预订状态保持不变，否则我绝不会再住你们的酒店了。
他们不打扫房间
他们没有打扫房间，因为根据他们的说法，他们的政策是每三天打扫一次，除非有要求，但没有任何地方说，他们在办理入住时也没有说，如果我知道我什至不会留下来，除了事实上，床非常不舒服。
一切都非常好，非常干净，房间宽敞，服务非常友好，在接待处帮助我们的男孩非常关注我的需求，充足的停车位，热早餐，并有多种回应
靠近爱好的完美住宿选择。
完美的成本效益比。
舒适的床和宽敞的房间。
他们只需要在房间里放一个小冰箱就可以了。
早餐简单但足够了。
设施维护得很好而且非常干净。
Room was clean, air conditioning cools the room quickly . Great staff and plenty of dining options available .
Good surprised at the cost no microwave. No tub and limited bathroom accessories. Over. Nice, clean, comfortable.
Friendly staff. Good amenities. Loud neighbors. Probably not the best built building.
Not really fair to rate now as they are under renovation (gym, pool closed, breakfast area and front desk in improvised locations)
Not the worst but not great
For the amount that I paid this hotel was subpar . Now to be clear I think it will be a nice hotel when they finish renovating but charging full price for a hotel that is being worked on it ridiculous. I heard construction all day, lobby was incomplete, no vending or snacks at desk. Room was adequate and eco friendliness I don’t care about but they did have one of those air conditioners that barely work so you could call it eco friendly. I like Hampton but this one was being worked on so it was not worth the money.
Staff were extremely friendly and helpful, the room was lovely, the lift was very slow however. We were given great suggestions for dinner by the gentleman on the front desk, we highly recommend Johnny Tamale Cantina! Beautiful Food and only a 5 minute walk away