One Coffee urn was empty and the other cold. When i said something to front desk I only got a smile. Only desk chair in room. Not much choice in the pantry for snacks beside junk food.
展开
酒店回复: Mr. Ketterer, Thank you for taking the time to fill out a survey, we appreciate your feedback. I apologize that the coffee was cold, and that the front desk agent did not make some fresh coffee after your conversation. I will look into this. In regard to the chair in your room, we offer room options with couches, but the standard room just has a desk chair. I apologize for your inconvenience, and I hope to have an opportunity to provide you with a better experience when you're in our area again. Conor Phares - Front Office Manager - Hampton Inn Elkins, WV
5.0分
家庭亲子
展开
Clean rooms. Staff members were friendly and very helpful. Parking was easy and the hotel had ample entrances around the building providing easy access for unloading and loading personal luggage and belongings. I loved that I could contact and converse with the front desk personnel via text messaging. Mattresses were extra firm, but some people prefer them. (I'm not one of those people. Lol.) Overall, I recommend this hotel!!
展开
酒店回复: Hello Ms. VanNoy, Thank you for taking the time to respond to our survey. I'm very happy to see that you enjoyed your stay. Reviews like yours let us know that we are doing things right! And we hope to have the opportunity to accommodate you again in the future. Conor Phares - Front Office Manager - Hampton Inn Elkins, WV
5.0分
商务出差
Great stay - clean room & bathroom. Decent breakfast. Very comfortable - would stay again.
展开
酒店回复: Thank you for your review. We are so pleased you enjoyed your stay!
3.0分
情侣出游
Under staffed, had to wait until the clerk returned from dinner break to check in. Morning check out was OK.
People were friendly
展开
酒店回复: Thank you for taking the time to provide a response regarding your most resent stay. I am sorry you felt as if the hotel was understaffed during your stay and that you had a to wait for someone to return to the desk. I will be addressing your concerns with my team, and we will be discussing ways to make sure this particular situation does not happen in the future.
5.0分
家庭亲子
The hotel is nice and clean and staff is very friendly and it has great view for mountains in the morning
展开
酒店回复: Thank you so much for your 10/10 review! We are so glad you enjoyed your stay with us.
2.0分
其他
展开
WiFi didn’t work. Tv didn’t work. Shower didn’t have conditioner. Shower door didn’t shut while I was showering, just really not a good place to be. Really noisy too.
展开
酒店回复: Thank you for your review. We are sorry that we missed providing you with the experience you hoped to receive based on other reviews you read. We do hope you will give a chance in the future to change your mind!
5.0分
家庭亲子
Very nice hotel and kids loved the pool.! Afternoon shift person could be a little bit more friendly.!
展开
酒店回复: Thank you so much for your perfect rating! We are so glad you enjoyed your stay with us!
5.0分
其他
展开
I liked that the employees were very respectful and helpful and I have nothing that I didn't like about the place everything was 100 percent perfect I would recommend to anyone
展开
酒店回复: We are humbled by your comments! We agree we have a great team, and we love when our guests see that too! Thank you!
5.0分
家庭亲子
展开
Amazing options for breakfast! Hotel was clean and staff was amazing. Checking in after a 16 hr drive Veronica made it quick and easy for us to check in her hospitality was on point as well as the rest of the staff we encountered on our stay.
办理入住时，Conner在前台非常乐于助人。负责早餐的工作人员一直把所有东西都准备得很充足，巧克力华夫饼很棒。
One Coffee urn was empty and the other cold. When i said something to front desk I only got a smile. Only desk chair in room. Not much choice in the pantry for snacks beside junk food.
Clean rooms. Staff members were friendly and very helpful. Parking was easy and the hotel had ample entrances around the building providing easy access for unloading and loading personal luggage and belongings. I loved that I could contact and converse with the front desk personnel via text messaging. Mattresses were extra firm, but some people prefer them. (I'm not one of those people. Lol.) Overall, I recommend this hotel!!
Great stay - clean room & bathroom. Decent breakfast. Very comfortable - would stay again.
Under staffed, had to wait until the clerk returned from dinner break to check in. Morning check out was OK.
People were friendly
The hotel is nice and clean and staff is very friendly and it has great view for mountains in the morning
WiFi didn’t work. Tv didn’t work. Shower didn’t have conditioner. Shower door didn’t shut while I was showering, just really not a good place to be. Really noisy too.
Very nice hotel and kids loved the pool.! Afternoon shift person could be a little bit more friendly.!
I liked that the employees were very respectful and helpful and I have nothing that I didn't like about the place everything was 100 percent perfect I would recommend to anyone
Amazing options for breakfast! Hotel was clean and staff was amazing. Checking in after a 16 hr drive Veronica made it quick and easy for us to check in her hospitality was on point as well as the rest of the staff we encountered on our stay.