酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your recent stay. We take matters of lost and found very seriously, and we would like to assure you that our staff follows strict protocols for handling any items left behind. We truly value your feedback as it helps us improve, and we hope you will give us another opportunity to serve you in the future.
5.0分
其他
We always stay here for concerts. The hotel is clean, comfortable and food id delicious. Highly recommend
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酒店回复: Thank you so much for your continued loyalty and great feedback! We're proud to be your go-to hotel for concerts at the Pavilion at Star Lake. As the closest hotel to the venue and the only IHG property within 20 miles, we strive to offer both convenience and comfort for all our guests. With easy highway access and just a quick 20-minute drive to and from Pittsburgh International Airport, our location truly can’t be beat. We're glad you enjoy the clean rooms, comfortable stay, and delicious food—and we can’t wait to welcome you back for your next visit!
1.0分
其他
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Worst hotel stay experience.
I was very unsatisfied with this stay. I paid $280+ dollars (In my opinion it was over priced, and not worth it for what we endured.) Upon entering our room, we quickly observed puke and blood all over the curtains. The pillows were all dirty and stained. (Thank goodness we had our own along.) We were baffled to find bugs during a middle of the night trip to the bathroom. Along with the negative aspects of our room, sleep was awful.. there were many noisy people blaring music, going to poundtown, and dogs barking/ whimpering throughout the early morning hours. This is by far the worst hotel stay experience I've had when it comes to staying at a Holiday Inn. The lobby was so nice and clean. But the room and overall quality was terrible. Don’t recommend.
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酒店回复: Thank you for taking the time to share your feedback. We are deeply sorry to hear that your recent stay with us did not meet your expectations, and we truly regret the negative experience you encountered during your visit.Please accept our sincerest apologies for the condition of your room. This is certainly not the standard we strive to uphold, and we are taking your concerns very seriously. Cleanliness and comfort are our top priorities, and we will be addressing the issues you mentioned.
4.0分
情侣出游
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Upset that elevator was not working and we were on 3rd floor. We should have received a discount for this inconvenience. This hotel was so nice and staff great but still no working elevator was horrible.
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酒店回复: Thank you for your feedback, and for your kind words about our hotel and staff. We truly appreciate you choosing to stay with us and are sincerely sorry for the inconvenience you experienced with the elevator during your visit.Unfortunately, we did not anticipate the elevator issue, and we completely understand how frustrating it must have been—especially while staying on the third floor. Our service vendor is actively working on the repair and is currently awaiting the necessary parts to complete the job. We know how essential a working elevator is, and we’re doing everything we can to resolve the issue as quickly as possible.
4.0分
情侣出游
Surprisingly quiet for how full and busy it was. The room was clean ,the towels were fluffy and the shower was hot and comfortable. The staff was pleasant.
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酒店回复: Thank you for your comments from your stay. Great to hear that you had a comfortable stay.
5.0分
朋友出游
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This was a nice property. The biggest benefit was its location. Close to the highway and super easy access to The Pavillion at Star Lake. Leaving a big concert was a breeze. Most traffic was going east toward Pittsburgh, so going West got us on the move quickly. Get premium parking and you'll be in your room in 20 minutes.
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酒店回复: Located 8 miles away, you can almost hear live music when you stay in Weirton. As the closest hotel to the venue, the Pavilion at Star Lake is a popular destination for live music around the Pittsburgh region. Guests love the great location of the venue as it saves time with less traffic congestion when they stay in Weirton.
5.0分
其他
Nice motel
One night quick visit. Accommodations were very nice
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酒店回复: Thank you for choosing the Holiday Inn Weirton-Steubenville Area for your recent visit! We're so glad to hear that you found the accommodations to be very nice and that your one-night stay was a pleasant one.Our location is ideal for travelers—just 20 miles from Pittsburgh International Airport and within walking distance to several local restaurants and shopping options. Guests also enjoy the added convenience of our on-site restaurant, which makes grabbing a meal or drink easy without having to leave the property.We appreciate your feedback and hope to welcome you back again the next time you're in the area!
3.0分
其他
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Mixed Review
The hotel rooms and the front desk staff were 5 stars. However, we had our rehearsal dinner and wedding there and the services were below standard. The food was very good but the restaurant waitress and the wait staff for the wedding reception were below average. There were mistakes , poor service and miserable dispositions. It was extremely disappointing.
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酒店回复: Good Morning,Congratulations on your wedding and thank you for allowing the hotel to host your guests and reception. I appreciate your feedback on our exceptional service levels and guest rooms. The team on the hotel side always strives to deliver the best service to all of our gusts along with great expectations on guest rooms.Regarding the wedding reception service and food, I will be passing your comments over to Undo's Catering and Restaurant. While everything is under one roof in our hotel, we do lease out the event space to a separate business who provides the food and staff. Again this is not the reflection we want guests to have when looking at hotel but I will be sure to pass along the comments to the business owner for Undo's Catering and Events. Thank your again for your feedback and congratulations
5.0分
家庭亲子
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the staff very friendly, clean, we stayed in the suite it was very nice, roomy. We could hear our neighbors on the first morning and the traffic from the highway. The second night was quieter.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our friendly staff and enjoyed the cleanliness of our hotel. It’s great to know that the suite met your expectations – our suites are designed to provide extra space and comfort, with separate living areas and additional amenities to make your stay as relaxing as possible. We truly appreciate your feedback and look forward to welcoming you back for another stay in the future!
4.0分
家庭亲子
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The hotel is situated right next to the interstate with easy access in either direction. It also has several restaurants, gas stations, and grocery stores minutes away.
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酒店回复: Thank you for your feedback! We’re so glad to hear that you appreciated our convenient location. Being right next to the interstate certainly makes travel easy, and we’re happy to know that the nearby restaurants, gas stations, and grocery stores helped make your stay even more comfortable. We strive to provide a welcoming and convenient experience for all our guests, and we hope to welcome you back soon!
不会再来了
我把一块手表落在了桌子上，退房后大约5个小时打电话报告。结果神奇的是，房间里竟然没有手表。那里有一群小偷。那天晚上，在酒吧里玩的那个男人因为两次跟踪同事进入女厕所而被赶了出来。
We always stay here for concerts. The hotel is clean, comfortable and food id delicious. Highly recommend
Worst hotel stay experience.
I was very unsatisfied with this stay. I paid $280+ dollars (In my opinion it was over priced, and not worth it for what we endured.) Upon entering our room, we quickly observed puke and blood all over the curtains. The pillows were all dirty and stained. (Thank goodness we had our own along.) We were baffled to find bugs during a middle of the night trip to the bathroom. Along with the negative aspects of our room, sleep was awful.. there were many noisy people blaring music, going to poundtown, and dogs barking/ whimpering throughout the early morning hours. This is by far the worst hotel stay experience I've had when it comes to staying at a Holiday Inn. The lobby was so nice and clean. But the room and overall quality was terrible. Don’t recommend.
Upset that elevator was not working and we were on 3rd floor. We should have received a discount for this inconvenience. This hotel was so nice and staff great but still no working elevator was horrible.
Surprisingly quiet for how full and busy it was. The room was clean ,the towels were fluffy and the shower was hot and comfortable. The staff was pleasant.
This was a nice property. The biggest benefit was its location. Close to the highway and super easy access to The Pavillion at Star Lake. Leaving a big concert was a breeze. Most traffic was going east toward Pittsburgh, so going West got us on the move quickly. Get premium parking and you'll be in your room in 20 minutes.
Nice motel
One night quick visit. Accommodations were very nice
Mixed Review
The hotel rooms and the front desk staff were 5 stars. However, we had our rehearsal dinner and wedding there and the services were below standard. The food was very good but the restaurant waitress and the wait staff for the wedding reception were below average. There were mistakes , poor service and miserable dispositions. It was extremely disappointing.
the staff very friendly, clean, we stayed in the suite it was very nice, roomy. We could hear our neighbors on the first morning and the traffic from the highway. The second night was quieter.
The hotel is situated right next to the interstate with easy access in either direction. It also has several restaurants, gas stations, and grocery stores minutes away.