1 out of 2 nights spent without heat due to broken room heater. Night staff was unfriendly and not helpful.
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酒店回复: While we thank you for being our guest, we are disappointed that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to improve your perception of our hotel.
5.0分
情侣出游
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The hot tub was not functioning. Apparently it had been broken for some time and thete were not plans to fix it. This was frustrating since we were looking forward to this amenity.
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酒店回复: We’re grateful you took the time to share your experience and appreciate the generous rating despite the disappointment with the hot tub. We understand how frustrating it must have been to anticipate that amenity and find it unavailable. Your feedback is being reviewed as we reassess future updates to our facilities. We trust the rest of your stay brought some moments of comfort and relaxation, and we’d love the opportunity to welcome you back for an even more enjoyable visit.
1.0分
商务出差
Waste of time and money
Floor was sticky in room and couldn’t breathe in the room due to mold checked out after 10 minutes
Front desk was not helpful
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酒店回复: Dear Eric,Thank you for bringing these concerns to our attention. We will ensure they are addressed promptly. The safety of our guests is of the utmost importance, and we hope to have the opportunity to provide a seamless stay next time.
3.0分
情侣出游
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The front desk staff was amazing and very friendly. The hot tub was out if order. We were looking forward to soaking. The water in our room was very cloudy and smelled of chlorine. Had to use bottled water to make our coffee and brush our teeth. When we tried to open the refrigerator it actually pulled right out of the cabinet! Not secured at all and very unsafe. The property is nice but very outdated. Probably would not stay again.
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酒店回复: Dear Ms. Strebe,Thank you for taking the time to share your detailed feedback. We’re glad to hear our front desk team made such a positive impression with their friendliness and service. At the same time, we regret to learn about the challenges you encountered with the hot tub, water quality, and in-room maintenance issues. Your comments are important to us, and they will be shared with our leadership team as we address areas in need of attention and updates. We appreciate your perspective and thank you for recognizing the positive aspects of your stay alongside the areas for improvement.
3.0分
情侣出游
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This hotel is older and tired. The hallways reeked of chlorine. Breakfast would have been good had it been hot. My French toast and bacon were cold. Our room was nicely decorated, but the bathroom was odd. It had a large handicap hand rail next to the toilet, but you had to climb into a tub to shower.
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酒店回复: Dear Patricia,Thank you for sharing your feedback with us. While we're glad you found your room nicely decorated, we apologize that certain aspects of your stay didn't meet expectations. Rest assured, your comments have been shared with our team so they can review and address any necessary concerns. We appreciate your feedback and hope to have another chance to change your perceptions in the future.
5.0分
商务出差
Always a nice stay at this hotel. Clean and comfortable. The only issue is that breakfast on the weekends is a little later than desired…
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酒店回复: Thank you for sharing your thoughts. It’s great to hear that our comfortable and clean accommodations continue to make your stays enjoyable. Your feedback about our weekend breakfast hours is appreciated, as it helps guide adjustments to better meet guest needs. We look forward to welcoming you back to Radisson Hotel and Conference Center Fond du Lac again soon.
3.0分
商务出差
Pillows
The pillows were so small . Needed 4 of them . I don’t why . Just have 2 pillows like everyone else
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酒店回复: Thank you for taking the time to share your experience with us. We aim to provide the most comfortable stay possible for our guests, and we regret falling short of expectations. We value your feedback regarding the quality and quantity of pillows in your guest room, and have passed along your comments to our team to help enhance the guest experience.It was a pleasure having you here, and we hope to welcome you back in the future for a much more enjoyable experience!
3.0分
其他
needs better housekeeping it was hair in my towels , sheets , shower and floors needed to be vacuumed
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酒店回复: Thank you for bringing this to our attention. We sincerely regret that the condition of your room fell short of the standard we aim to provide. Your experience does not reflect the level of cleanliness we strive to uphold, and your comments will be addressed with our housekeeping team to ensure stronger attention to detail moving forward. It is our hope that you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.
3.0分
其他
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Hot!
AC did not work the 1st night, hot day and evening. Tried to get a receipt but they refused, saying I had to get one from you. Food was good for the breakfast buffet
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酒店回复: Dear Brenda,Thank you for your feedback. We’re glad you enjoyed the breakfast buffet, but we’re sorry to hear about the air conditioning issue during your first night, as well as the frustration with obtaining a receipt. We’ll be sure to share your comments with our team so we can work on improving these areas, and we hope you'll give us another opportunity to provide a more comfortable stay!
出差好住处
1 out of 2 nights spent without heat due to broken room heater. Night staff was unfriendly and not helpful.
The hot tub was not functioning. Apparently it had been broken for some time and thete were not plans to fix it. This was frustrating since we were looking forward to this amenity.
Waste of time and money
Floor was sticky in room and couldn’t breathe in the room due to mold checked out after 10 minutes
Front desk was not helpful
The front desk staff was amazing and very friendly. The hot tub was out if order. We were looking forward to soaking. The water in our room was very cloudy and smelled of chlorine. Had to use bottled water to make our coffee and brush our teeth. When we tried to open the refrigerator it actually pulled right out of the cabinet! Not secured at all and very unsafe. The property is nice but very outdated. Probably would not stay again.
This hotel is older and tired. The hallways reeked of chlorine. Breakfast would have been good had it been hot. My French toast and bacon were cold. Our room was nicely decorated, but the bathroom was odd. It had a large handicap hand rail next to the toilet, but you had to climb into a tub to shower.
Always a nice stay at this hotel. Clean and comfortable. The only issue is that breakfast on the weekends is a little later than desired…
Pillows
The pillows were so small . Needed 4 of them . I don’t why . Just have 2 pillows like everyone else
needs better housekeeping it was hair in my towels , sheets , shower and floors needed to be vacuumed
Hot!
AC did not work the 1st night, hot day and evening. Tried to get a receipt but they refused, saying I had to get one from you. Food was good for the breakfast buffet