酒店回复: We appreciate your review and will take all things to heart. Courtyards do not offer continental breakfasts but we do offer a reasonable array for breakfast. Thank you for your stay.
酒店回复: We are sorry you had a bad stay with us. We forward all concerns to the Housekeeping department as we only want you to have a good experience with us. We have implemented some extra checkpoints for our Housekeeping department and hope you will give us another try in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
我认为拉夫金最好的酒店
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酒店回复: Thank you for your review. We look forward to serving you again in the future.
3.0分
家庭亲子
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The room was average. Smelled like cat. Repairs that had been done was very unprofessional for Marriott standards. Staff was very nice and had a joyful attitude
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酒店回复: Thank you for your response and I will notify our housekeeping and maintenance staff of your review.
4.0分
家庭亲子
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The staff were kind and helpful. The room was nice for a short stay. If I would have been staying longer than a weekend I probably would have looked somewhere else. Not a bad place tho.
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酒店回复: Thank you for your feedback. We look forward to seeing you again the next time you are in Lukfin!
3.0分
家庭亲子
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The hotel needs updating especially in the bathrooms. The light fixture in room 212 was stained as if a water stain. The bathroom needed painting and sheet rock repair. There is no vent in the bathroom. Lastly the room has a gap between the door of the room and the hallway. This caused a lot of concern for security and noise in the toom. A towel was placed under the door to help decrease the noise from the hallway.
With that said, the stay was not horrible. The room was clean. The bathroom needs updating. The staff was friendly and very helpful. Katherine in housekeeping was amazing and seemed to genuinely care about making sure the customers had all of their needs met. We will be back.
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酒店回复: Thank you for your feedback. We are working towards renovations, and your observations will help us know what areas guests think need the most improvement. I will make sure to pass on your kind words regarding Katherine's attentiveness and care to her and her manager. Thanks again for your feedback! We look forward to seeing you the next time you are in Lufkin.
3.0分
其他
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needs attention
2 elevators…. one was blocked out of service and the other one was on and off…. had to walk stairs to 3rd floor and stairwells didn’t feel safe for a single woman….. when working extremely slow….. Jyst did t seem like a priority to them…..
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酒店回复: We apologize that your stay was not a good one. We did have a serviceman on the way and he did fix both elevators that same night. We realize that it was an inconvenience for everyone but we did all we could to help anyone with the problem of going up or down the stairs until the repairman arrived.
5.0分
其他
Best espresso martini i've ever had. Followed by a delightful evening enjoying the fire and friendly guests on the courtyard.
酒店回复: Thank you for your review. We are glad you had a great stay.
3.0分
家庭亲子
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The property is old... The main lobby and common areas are nice but they forgot to upgrade the rooms. My room had a very bad smell and there was no shampoo, conditioner and body soap in the shower (the bottles were completely empty).
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酒店回复: Thank you for your feedback. We will review policy with our housekeepers to make sure everyone is on the same page regarding refilling amenities and making sure the room smells fresh. Thank you for taking the time to help us improve.
非常棒，只有一个灯坏了。
这是一家不错的酒店，但就其价格而言，没有欧陆式早餐，而且“特大号床”实际上是大号床，这太荒谬了。当我们离开房间时，门也锁不上。非常干净，设施也不错，只是价格太荒谬了，如果其他没有蟑螂袋的酒店没有被预订，我就不会住在那里
房间很脏。马桶座圈上有污渍，马桶上有黑圈。我们到的很晚，所以太累了，没法抱怨。在德克萨斯州东部，每晚 225 美元，我至少希望房间干净。
我认为拉夫金最好的酒店
The room was average. Smelled like cat. Repairs that had been done was very unprofessional for Marriott standards. Staff was very nice and had a joyful attitude
The staff were kind and helpful. The room was nice for a short stay. If I would have been staying longer than a weekend I probably would have looked somewhere else. Not a bad place tho.
The hotel needs updating especially in the bathrooms. The light fixture in room 212 was stained as if a water stain. The bathroom needed painting and sheet rock repair. There is no vent in the bathroom. Lastly the room has a gap between the door of the room and the hallway. This caused a lot of concern for security and noise in the toom. A towel was placed under the door to help decrease the noise from the hallway.
With that said, the stay was not horrible. The room was clean. The bathroom needs updating. The staff was friendly and very helpful. Katherine in housekeeping was amazing and seemed to genuinely care about making sure the customers had all of their needs met. We will be back.
needs attention
2 elevators…. one was blocked out of service and the other one was on and off…. had to walk stairs to 3rd floor and stairwells didn’t feel safe for a single woman….. when working extremely slow….. Jyst did t seem like a priority to them…..
Best espresso martini i've ever had. Followed by a delightful evening enjoying the fire and friendly guests on the courtyard.
The property is old... The main lobby and common areas are nice but they forgot to upgrade the rooms. My room had a very bad smell and there was no shampoo, conditioner and body soap in the shower (the bottles were completely empty).