This is an older property located on a busy and noisy road. Get a backside room if possible. Also, the type of room booked was not available when we checked in. Staff were friendly and helpful.
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酒店回复: Dear Bruce ,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Naima C
5.0分
其他
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Staff was very courteous my king room suite was in excellent condition. My stay was very relaxing noise free breakfast was great but not enough waffle makers to accommodate the many ppl that waited in line for a waffle, but it was worth the wait though . Location of hotel is top tier the mall is less than a mile down the road and there is a small outlet across the street from hotel. Lots of places within the area to grab a bite of food of any sort . This is my 3rd stay here at this hotel each stay gets better and better. I highly recommend this hotel it also has a very well lit parking lot that makes it easy to walk safely to and from your vehicle to hotel room .
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酒店回复: Dear Tim,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Naima C
5.0分
商务出差
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Great location, safe, clean, awesome staff! The staff really look out for the guests and try to do whatever they can to make your stay better. Nice gym, easy parking, adequate breakfast.
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酒店回复: Thank you for your feedback on your stay at the Hampton Inn Southlake. We appreciate your time in letting us know about your experience.
5.0分
家庭亲子
Clean comfortable room for a good price. All the staff we talked to gave us friendly service. Definite thumbs up.
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酒店回复: Thank you for your feedback on your stay at the Hampton Inn Southlake. We appreciate your time in letting us know about your experience.
4.0分
家庭亲子
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The parking area was well lit and very clean. The rooms were clean if you were not near the pets allowed rooms because your room smelled like dogs, and the staff was glad to give you another room tovyourvl satisfaction l
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酒店回复: Thank you for taking the time to let us know regarding your stay with us at Hampton inn Southlake. On behalf of our entire team I want to thank you for your feedback. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Naima C
5.0分
其他
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Highly Recommended!
Our room was spacious and clean. The bed was so comfortable we did want to get up for our event. The staff was kind and accommodating. I will look for this location every time I come in town.
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酒店回复: Thank you for your feedback regarding your recent stay at the Hampton Inn Southlake. We value your comments as they help us improve our guest experience
2.0分
家庭亲子
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The property was in ok condition, carpet hasn’t been clean and years!! I asked the Housekeeper that was cleaning on the 3rd fl, not to go in my room they did not LISTEN! They ran out of wash clothes and tiles until the next day thank GOD we had extra! Front desk staff was very RUDE!! Every morning when went downstairs to eat breakfast a group of older women would be at the front desk gossiping in front of guest which was very inappropriate! It was a young gentleman that worked the 3-11 shift (Front Desk) that was really nice! But sorry I’ll never stay here again
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酒店回复: Thank you for your feedback regarding your recent stay at the Hampton Inn Southlake. We value your comments as they help us improve our guest experience
3.0分
其他
The room was a handicap room and the bathroom almost flooded when I turned on the water. Everything else was fine.
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酒店回复: Thank you for your feedback regarding your recent stay at the Hampton Inn Southlake. We value your comments as they help us improve our guest experience.
3.0分
其他
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The shower head is really the only major issue I have. The water was all over the floor. Also the rooms could use an upgrade but it was very clean and the staff was really nice
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酒店回复: Thank you for your feedback regarding your recent stay at the Hampton Inn Southlake. We value your comments as they help us improve our guest experience
棒棒棒棒棒
This is an older property located on a busy and noisy road. Get a backside room if possible. Also, the type of room booked was not available when we checked in. Staff were friendly and helpful.
Staff was very courteous my king room suite was in excellent condition. My stay was very relaxing noise free breakfast was great but not enough waffle makers to accommodate the many ppl that waited in line for a waffle, but it was worth the wait though . Location of hotel is top tier the mall is less than a mile down the road and there is a small outlet across the street from hotel. Lots of places within the area to grab a bite of food of any sort . This is my 3rd stay here at this hotel each stay gets better and better. I highly recommend this hotel it also has a very well lit parking lot that makes it easy to walk safely to and from your vehicle to hotel room .
Great location, safe, clean, awesome staff! The staff really look out for the guests and try to do whatever they can to make your stay better. Nice gym, easy parking, adequate breakfast.
Clean comfortable room for a good price. All the staff we talked to gave us friendly service. Definite thumbs up.
The parking area was well lit and very clean. The rooms were clean if you were not near the pets allowed rooms because your room smelled like dogs, and the staff was glad to give you another room tovyourvl satisfaction l
Highly Recommended!
Our room was spacious and clean. The bed was so comfortable we did want to get up for our event. The staff was kind and accommodating. I will look for this location every time I come in town.
The property was in ok condition, carpet hasn’t been clean and years!! I asked the Housekeeper that was cleaning on the 3rd fl, not to go in my room they did not LISTEN! They ran out of wash clothes and tiles until the next day thank GOD we had extra! Front desk staff was very RUDE!! Every morning when went downstairs to eat breakfast a group of older women would be at the front desk gossiping in front of guest which was very inappropriate! It was a young gentleman that worked the 3-11 shift (Front Desk) that was really nice! But sorry I’ll never stay here again
The room was a handicap room and the bathroom almost flooded when I turned on the water. Everything else was fine.
The shower head is really the only major issue I have. The water was all over the floor. Also the rooms could use an upgrade but it was very clean and the staff was really nice