酒店回复: Thank you for sharing your experience! We’re delighted to hear you enjoyed the rich breakfast selection and found the room spacious. We appreciate your note about the facilities and location, and we’re glad the train made getting to the city center convenient. Your feedback helps us improve, and we’re pleased to know your overall stay was a good one. We look forward to welcoming you again.
酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our attentive service, clean and comfortable environment, and professional staff made your experience excellent. It’s especially rewarding to know that the quality and attention to detail left a lasting impression. Your recommendation means a lot to us, and we look forward to welcoming you and your friends and family again soon.
酒店回复: Thank you for your thoughtful feedback. We’re pleased you found our location convenient for the airport and train station, and that our service and cleanliness met your expectations. We also appreciate your comments on value for money and the hotel’s condition, which help us improve. We hope to welcome you again in the future.
酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding housekeeping, room allocation, and the bathroom size. We understand how important comfort and value are, and we regret the inconvenience you experienced. Your comments will be shared with our team to help us improve both our services and facilities. We appreciate your honesty and hope we’ll have the opportunity to provide you with a better experience in the future.
早餐是真得太丰富了,各种饮料,面包,香肠培根,麦片,水果,吃的挺饱的。地理位置稍微有一丢丢远,每天前往市区就坐小火车,从门户站到威瓦利站12分钟,也算很方便的。房间很大,设施稍微有些旧。总体来说不错。
超爱他们的早餐!一天是正常的英式炸物,第二天竟然有羊肚杂碎!我们一大早就得动身去高地,但早餐在早上6点半就准备好了。他们甚至允许我们带走一些水果和糕点路上吃。员工很乐于助人,还帮我们叫了出租车。不过他们对进城的交通不太了解,这方面如果能多提供些信息就更好了,因为我们离市中心足足有30分钟的路程。
我建议尽量避免乘坐电车进出市区,因为到Gateway或Gyle Centre站的距离有点远,而且除非你知道酒店具体位置,否则走错路会让人很沮丧。小贴士:从Gateway出来,穿过桥(光线很好),然后左转上楼梯(带行李箱不太方便),就能走到Glasgow Road,经过B&M超市后就能看到酒店了。从Gyle Centre出来,朝Glasgow Road方向走(别试图绕着购物中心走,直接去Morrisons超市和主干道——走另一条路你会发现根本无法穿过铁路线!),上楼梯,然后朝B&M方向走。
如果你有幸读到这篇评论,那我帮你省下了40分钟的时间和2英里的烦恼!有些巴士比其他巴士便宜(X38成人1英镑,儿童免费)(100路是机场巴士——很贵)(31路价格和电车差不多,成人2.20英镑,儿童1.10英镑)。
“服务非常周到,环境干净舒适,工作人员态度热情专业,体验感极佳。无论是品质还是细节,都让人感到满意,值得推荐给朋友和家人。”
优先:
*酒店在某些服务细节上很贴心,比如有在每个楼层的角落里放置了制冰机、在酒店出口通道这里准备still water给出门的人灌装。
**健身房的设施很不错
***早餐的种类多👍和味道赞👍
缺点:
*客房服务实在太差,住了三天没有人来打扫房间和补充客房用品,电话打了几次不是回复人忙就是说来等到晚上睡觉的时间装模作样来询问是否可以打扫。
**只适合自驾游,位置不在爱丁堡城内比较偏僻
房间电话打不通。
浴缸下水非常慢,好像堵了。
电视也坏了。
我只好亲自去前台反映这三个问题,结果等了45分钟还没人来,我又去催了一次。大概一个小时后,终于有人来了,听口音像是格拉斯哥人,他给出了另外的解释,而且也没有疏通浴缸的工具。最后只有电视勉强修好了,但那时已经晚上10点半了,电视也没什么用了。电话自始至终都没修好。
位置离市中心略远,坐车20多分钟,但是到机场很近,旁边还有edinburgh gateway火车站,走路8分钟
酒店较老旧,但服务卫生还不错,性价比还可以
房间还是挺干净的,旁边就是公交站,出行也方便,周围安静环境好
酒店比较老旧了,价格还不便宜。出门一整天回来竟然发现房间没有打扫过。定了一个双大床,一个大床,结果给了两个双大床。早知道就不加钱重新预定了。酒店位置比较偏,已经快到爱丁堡机场了。卫生间超级小,只能一个人在里面转。
酒店内部有点旧但很干净。虽然我们只有两个人,但他们给了我们一间家庭房。不幸的是,那间房间没有配备冰箱,当我们反映这个问题时,他们说没有空房了,因为已经住满了,所以他们为我们提供了两天免费早餐作为补偿。
设施非常老旧,衣柜里是燃油暖气,空调是独立的冷风机(只能制冷)。浴室也很老旧,淋浴设施很差。
我们从入住到退房,电梯角落里一直放着一个喝了一半的啤酒罐。
员工很友好。
食物很好。
早餐一般般。