I last stayed at this particular Embassy about 10 years ago. At the time it had just been completely remodeled. I can tell it hasn't been remodeled or uploaded since. The lounge & dining areas were fine but our bedroom was very outdated. The furniture looked old and the bathroom was the worst, with rusted fixtures and shower walls with stained tiles. I should also note, I stayed the day before Thanksgiving through Friday, the day after Thanksgiving. Prior to picking this hotel I called and asked if all services would be available with it being a holiday. The receptionist told me they would be, however upon check in we learned there would be NO HOUSEKEEPING AT ALL on Thanksgiving Day. I stay at Embassys often but this will be my last time staying at this particular location. I do not recommend this location
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We are sincerely disappointed to learn that your experience did not meet the standards we strive to provide.We regret that the condition of your guest room, including the dated furnishings and bathroom concerns, impacted your comfort. Please be assured that your comments have been reviewed by our management and maintenance teams. We also wish to note that comprehensive renovations are scheduled to begin soon, which will address the issues you encountered and significantly enhance the overall quality of our accommodations.We also apologize for any miscommunication regarding the availability of housekeeping services on Thanksgiving Day. Clear and accurate communication is essential, and we will ensure this matter is addressed with our staff.Your loyalty to Embassy Suites is greatly appreciated, and we hope you will consider giving us another opportunity once our renovation efforts are complete. If you would like to discuss your experience further, please feel free to contact our management team directly.Thank you again for your valuable feedback.
5.0分
家庭亲子
Everything was awesome. The employee who makes the omelets (mexican girl) she always was kind and spectacular.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience. We’ll be sure to share your compliments with our omelet chef she will be thrilled to know she made your visit special. We appreciate you and look forward to welcoming you back!
4.0分
其他
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Comfortable bed and spacious room. Incredible breakfast options but Happy Hour offerings besides the two free drinks was skimpy at best. We’ve stayed at other Embassy Suites before & have had much better spread of happy hour food. This location’s was disappointing.
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed your comfortable room and our breakfast offerings. However, we’re sorry to learn that our Evening Reception did not meet your expectations. Your comments are valuable, and we’ll share them with our food and beverage team as we continually look for ways to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay next time.
4.0分
其他
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The room was very spacious but I did feel some furniture needed updating as well I couldnt find a hair dryer. The food was excellent and room very quiet. Bed was comfortable also
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the spacious and quiet room, comfortable bed, and excellent food. We appreciate your comments regarding the furniture and the missing hair dryer your observations are very helpful as we continue to make improvements. We hope to have the pleasure of welcoming you back for an even better experience soon.
5.0分
其他
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Great stsy
The cocktail hour is awesome along with the bartender. Breakfast is the best. Highly recommend. No other offer out there matches this one. From the omelet bar down to all the other options. The bed was so comfortable.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the cocktail hour, breakfast, and our comfortable beds. Our team (and especially our bartender!) will be delighted to know they helped make your stay memorable. We truly appreciate your recommendation and can’t wait to welcome you back soon!
我住得很愉快。房间很干净，床很舒服。办理入住的女士非常友好、耐心且知识渊博。她向我们详细介绍了住宿期间提供的所有服务，包括免费早餐、提供两杯免费饮品的社交聚会以及轻便马车服务。
意外的珍宝
真的很喜欢这家酒店。亮点包括：友好的员工、宽敞的房间、美味的早餐、延迟退房，以及与预定的活动完美契合。舒适的座位区为与家人和朋友的社交创造了机会。
我喜欢Embassy Suite Hotels的整体氛围，但是我们的房间有股怪味，自助餐的牛奶也用完了。看来我对希尔顿的期望更高了。
工作人员很不友好，尤其是调酒师。房间陈旧，有些地方没有粉刷，看起来像是在一个已关闭的购物中心周围不安全的区域。
我喜欢这家酒店，但是这次我发现空调非常不稳定。
I last stayed at this particular Embassy about 10 years ago. At the time it had just been completely remodeled. I can tell it hasn't been remodeled or uploaded since. The lounge & dining areas were fine but our bedroom was very outdated. The furniture looked old and the bathroom was the worst, with rusted fixtures and shower walls with stained tiles. I should also note, I stayed the day before Thanksgiving through Friday, the day after Thanksgiving. Prior to picking this hotel I called and asked if all services would be available with it being a holiday. The receptionist told me they would be, however upon check in we learned there would be NO HOUSEKEEPING AT ALL on Thanksgiving Day. I stay at Embassys often but this will be my last time staying at this particular location. I do not recommend this location
Everything was awesome. The employee who makes the omelets (mexican girl) she always was kind and spectacular.
Comfortable bed and spacious room. Incredible breakfast options but Happy Hour offerings besides the two free drinks was skimpy at best. We’ve stayed at other Embassy Suites before & have had much better spread of happy hour food. This location’s was disappointing.
The room was very spacious but I did feel some furniture needed updating as well I couldnt find a hair dryer. The food was excellent and room very quiet. Bed was comfortable also
Great stsy
The cocktail hour is awesome along with the bartender. Breakfast is the best. Highly recommend. No other offer out there matches this one. From the omelet bar down to all the other options. The bed was so comfortable.