We always love our stays at Sawgrass Marriott. We appreciate the excellent service from greeting to check in to restaurant service. The views and ambiance are restful and relaxing. Our only wish for is fans in the bathroom, especially with Florida humidity.
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酒店回复: Dear Guest, Thank you for returning to Sawgrass Marriott Golf Resort & Spa. The highest compliment we can receive is a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality, incredible views, and inviting atmosphere. We also appreciate your suggestion regarding the bathroom. Guest feedback is incredibly valuable, and we’ll be sure to share this with our team as we continue enhancing the comfort of our accommodations. We value your loyalty and look forward to your next stay.Thank you,Jason AipperspachDirector of Operations
3.0分
商务出差
The staff was fine. The room needs to be updated. ALL of the furniture is very old and not comfortable at all.
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酒店回复: Dear Guest, We are very sorry for the issues you had with your accommodations, as we never wish for our guests to feel inconvenienced. We hold ourselves to very high standards of hospitality, and we will address your concerns appropriately to ensure that we remain consistent going forward. Please know that we are in the process of gathering information to plan for future updates on our property, so we appreciate knowing where to direct our attention. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Thank you,Jason AipperspachDirector of Operations
5.0分
情侣出游
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We love Sawgrass. It has a special place in our hearts for many years of family vacations spent with our children. Our last stay was to celebrate our 28th Wedding Anniversary and we loved it. It was perfect, as we checked in at a slow time at the hotel and so it felt very quiet (which we loved). We hope to go back again soon!
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酒店回复: Dear Princess, Thank you for choosing Sawgrass Marriott Golf Resort & Spa once again. It is great knowing you experienced another wonderful stay with us. We enjoyed serving you and look forward to exceeding your expectations with every visit.Thank you,Jason AipperspachDirector of Operations
5.0分
其他
I greatly appreciated the pleasant, competent, helpful staff, the warm and welcoming decor, and the absolutely gorgeous grounds. I'll be back!
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酒店回复: Dear Guest, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa! We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property and the service by our dedicated team. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations
1.0分
其他
Old brown rooms and they charge your card amounts not authorized. WiFi down 3 out of 4 days.
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酒店回复: Dear Guest, We always want our guests to leave with a favorable impression of our resort; therefore, we truly apologize for not meeting your expectations. Please accept our apologies that you felt our accommodations needed updating. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We also regret that we did not meet all of your expectations with the internet. Additionally, we are sorry for the inconvenience you encountered with the charges on your card, and we understand the frustration this caused. Your comments are appreciated as we continue to focus on delivering a smooth and seamless experience for our guests. We hope to have the opportunity to welcome you back for the outstanding stay we are known for providing.Thank you,Jason AipperspachDirector of Operations
3.0分
其他
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Hotel itself was fine, staff within the hotel itself were professional. We were put in a villa, not the main hotel which required more driving and still charged $22 a day for our car to be parked in a 95% empty lot in front of the building. The room itself was like a 2-3 star beach hotel, worn down, not very clean and miserably uncomfortable furniture and bed. Room was cleaned once in a 3 day stay. Floor tiles loose all over the place, greasy fingerprints all over thr bathroom fixtures. Shower and products were best part lf the room. Balcony would have been relaxing if more than 1 chair provided for w guests. Spent $400/night when we could have stayed at a HyattPlace closer to where we spent the most time for 1/3 of the cost. Shuttle to the beach was great, but access ends at 5-6pm. Would not stay here again.
环境很美，周边还有商业，很方便
家具很旧
非常好
不
We always love our stays at Sawgrass Marriott. We appreciate the excellent service from greeting to check in to restaurant service. The views and ambiance are restful and relaxing. Our only wish for is fans in the bathroom, especially with Florida humidity.
The staff was fine. The room needs to be updated. ALL of the furniture is very old and not comfortable at all.
We love Sawgrass. It has a special place in our hearts for many years of family vacations spent with our children. Our last stay was to celebrate our 28th Wedding Anniversary and we loved it. It was perfect, as we checked in at a slow time at the hotel and so it felt very quiet (which we loved). We hope to go back again soon!
I greatly appreciated the pleasant, competent, helpful staff, the warm and welcoming decor, and the absolutely gorgeous grounds. I'll be back!
Old brown rooms and they charge your card amounts not authorized. WiFi down 3 out of 4 days.
Hotel itself was fine, staff within the hotel itself were professional. We were put in a villa, not the main hotel which required more driving and still charged $22 a day for our car to be parked in a 95% empty lot in front of the building. The room itself was like a 2-3 star beach hotel, worn down, not very clean and miserably uncomfortable furniture and bed. Room was cleaned once in a 3 day stay. Floor tiles loose all over the place, greasy fingerprints all over thr bathroom fixtures. Shower and products were best part lf the room. Balcony would have been relaxing if more than 1 chair provided for w guests. Spent $400/night when we could have stayed at a HyattPlace closer to where we spent the most time for 1/3 of the cost. Shuttle to the beach was great, but access ends at 5-6pm. Would not stay here again.