酒店回复: Dear Patricia, Thank you for bringing this to our attention. Guest feedback is important to us, and you have our assurance that we are currently looking into the issue you described regarding the cleanliness of your room. I would like to assure you that this does not reflect our usual standards. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.We appreciate your kind words about our customer service staff. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely,
酒店回复: Hello Lester,Thank you for your feedback. I'm very sorry to learn that you didn't like our breakfast and coffee in the rooms. I'm glad that we were able to assist you with the door and that our staff provided you with good service.We are hoping that in the future you will give us another chance and stay with us again.Sincerely,
酒店回复: Dear Patricia,Thank you for your feedback. I'm very sorry that you didn't enjoy your stay. I checked on your reservation and it looks to me that you reserved a regular room / not handicap/ with 2 beds and this type of room was assigned to you. I apologize that we were not aware that you meant to get a handicap accessible room.I wanted to assure you that we didn't charge you anything extra for late check in. You paid for your room and taxes only through ******* and there should not be anything charges from us. Please check your bank statement and let me know if you have any charges from Holiday Inn Express and I'll be happy to assist you I apologize for the noises in the hallway. I assume that there were other guests coming in or out from their room as our housekeepers don't work nights. I'm a bit confused about our parking lot. It is well lit and we didn't have any power outages recently. I'm very sorry to learn about your breakfast experience. Our guests usually like the variety of food served by us. Anytime you are staying with us and something doesn't seem right, please let us know and we'll be happy to assist you. We double checked to toaster and seems to be working as it supposed to. We are hoping that you will give us another try and stay with us again. Sincerely,
房间比预想的更大更好，非常棒！唯一不太满意的是淋浴/水/浴缸。水流很慢，淋浴时会一直泡在水里。而且，打开淋浴的拉环很难拉，差点把浴缸的水龙头都扯下来了。不过，也许这只是210房间的问题。
泳池和按摩浴缸令人作呕，像沼泽里的水。非常破旧。我的“套房”里陈旧的家具上还有香烟烫过的痕迹。浴室的天花板和墙壁上的灰泥都脱落了。对这个品牌非常失望和震惊
很棒的酒店
酒店交通便利。房间干净整洁，床也很舒服，员工也很友好。
客户服务非常棒。他们真诚友善，竭尽所能地满足您的需求，但又不虚情假意。每一次互动都感觉像是在和一位关心您的朋友交谈，这种感觉真是说不完。然而，酒店很脏。第一个房间的淋浴喷头上积满了令人作呕的绿色皂垢，排水管也堵住了。我们打电话叫他们换房间，因为维修时间是下午 3 点。我们换到了隔壁的房间，非常方便。这个房间比较干净，但浴室里有一股淡淡的尿味，角落里还有头发和灰尘。沙发很脏。你看得出有人在打扫房间、换床单，但似乎没有人做过深度清洁。这是一个小镇，酒店数量有限，我想酒店员工也有限。我不会再住这里了，但这并不是因为客户服务。我真的很喜欢这里的员工。
那床很舒服。停车场里主要停着大型承包商皮卡和更大的卡车。早餐真的很一般。电视频道很难弄清楚。房间里的咖啡很差。房间门上的入口锁需要特殊的技术才能发挥作用。我们最初需要这方面的帮助。不过服务很好。
无法立即找到它。停车场很暗而且停车位很少。淋浴的底部很脏。凌晨四点钟，家政人员不断地关上两扇门外的门。我曾要求一间残疾人房间，但没有得到。早餐是有史以来最糟糕的。所有的面包都太旧了，不能吃。烤面包机坏了。火腿变酸了。煎蛋卷和炸玉米饼一样硬。我在非节假日的星期四晚上为这个房间支付了 150 多美元。荒谬的！前台服务员很好。参加早餐的那位女士处理了垃圾，然后又去处理食物。恶心。尽管我那天早上打电话告诉他们我会迟到，但他们还是向我收取了午夜之后的额外费用。
一切都非常好👌
一切都好
出色地
非常好