酒店回复: Thanks for letting us know and we will address this issue. SIncerely,
5.0分
其他
Matt at the front desk was awesome. The room was clean and comfortable. Very easy to get around the area. Would stay her again anytime.
5.0分
家庭亲子
Pet friendly. Staff was super friendly and helpful 😄. Nice breakfast that was included as well.
4.0分
商务出差
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Was very clean and up-to-date. Looks like it had been recently renovated and was very nice. Only thing to complain about was the heating and cooling system. It was summer and our floor/ room were oddly humid and had a musty smell. It was cool but very humid to the point that my clothes that I had hanging felt slightly damp when I got up. But other than that, I would definitely stay there again.
4.0分
其他
Scottsburg Indiana
Staff was very nice !
Bedrooms need in general updating,
It was a nice location for our needs!
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. I’m so pleased to hear that our team made you feel welcome and that our location worked well for your needs.I also appreciate your comments regarding our guestrooms. We are always looking for ways to improve, and with our property now under new ownership, updates are very much on our radar. Feedback like yours helps us prioritize what matters most to our guests.We’d love the chance to welcome you back again soon and show you the progress we’re making.Kind regards,Dawn BrewerGeneral Manager
5.0分
其他
Hotel staff was nice and very helpful. Room was clean and bed was very comfortable. Close to restaurants with great food. Good location.
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酒店回复: Thank you for taking the time to share your kind review! I’m so glad you enjoyed a clean and comfortable room, and that our team made you feel welcome and cared for. It’s also wonderful to hear you appreciated our convenient location close to Scottsburg’s restaurants—we agree, the local dining scene has some gems!We truly appreciate you choosing Hampton Inn & Suites Scottsburg and look forward to welcoming you back for another great stay.Warm regards,Dawn BrewerGeneral ManagerHampton Inn & Suites Scottsburg
1.0分
朋友出游
Had items stolen from our room first night of our stay and the issue never got addressed or resolved. Will not be staying here again.
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酒店回复: Tyler,Thank you for sharing your experience with us. I want to extend my deepest apologies for the concern you described. The safety and security of our guests is something we take very seriously, and I’m truly sorry that you left feeling this was not addressed to your satisfaction.Please know this is not the standard of care we hold ourselves to at Hampton Inn & Suites Scottsburg. I would greatly appreciate the chance to speak with you directly so we can better understand what happened and work to make this right.I hope you’ll reach out to me at the hotel at your convenience. While I regret the impression left from this visit, I do want to thank you for bringing this to my attention so that I can ensure immediate follow-up with my team.Sincerely,Dawn BrewerGeneral ManagerHampton Inn & Suites Scottsburg
4.0分
家庭亲子
There was no fruit on the breakfast bar. The carpet is stained in room 120. Be nice to have a bigger bathtub to take a bath.
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酒店回复: Thank you for sharing your recent experience with us. I appreciate you pointing out both the positives and the areas where we can improve. I’m sorry that fruit wasn’t available during breakfast—we know how important it is to have a balanced variety, and I’ll be sure this is corrected moving forward.I also appreciate you letting me know about the stained carpet. We’ll address this right away. As for the bathtub, while our design doesn’t allow for larger tubs, I certainly understand how a nice soak can make a stay more relaxing. I’ll keep your suggestion in mind as we look toward future updates under our new ownership.Thank you again for staying with us—we’d love the opportunity to welcome you back and deliver an even better experience next time.Warm regards,Dawn BrewerGeneral Manager
4.0分
商务出差
Visit to Southern Indiana
Good location for activity and very nice and efficient staff. Very friendly!! Sufficient and met the need.
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酒店回复: Thank you for sharing your experience with us! I’m so glad to hear our location was convenient for your activities and that our team made such a friendly and efficient impression. That’s exactly the kind of Hamptonality we love to deliver.It’s wonderful to know we were able to meet your needs, and we’ll be ready to welcome you back whenever your travels bring you through Scottsburg again!Warm regards,Dawn BrewerGeneral Manager
5.0分
商务出差
Walls a little thin, but other than that a nice place to stay. Bar/Grill restaurant in walkable distance and breakfast was good.
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酒店回复: Thank you for taking the time to share your feedback with us! I’m so glad to hear you enjoyed our breakfast and the convenience of having a great local bar & grill within walking distance—that’s always a fun bonus.I do appreciate your note about the walls. While we can’t change the structure, we’ll certainly take a look at ways to minimize sound transfer where possible so every guest can enjoy a peaceful night’s rest.We’d love to welcome you back again soon to Hampton Inn & Suites Scottsburg for another comfortable stay!Warm regards,Dawn BrewerGeneral Manager
床上用品整理得不太好。感觉就像有人把床单扔到一张已经铺好的床上。不确定床单是不是之前住户换的，因为之前住户要求第二天再换。他们甚至连床垫的角都没掖好，好像根本不在乎似的。还把旧床单扔到角落里。泳池水浑浊，氯气熏天，不过前台人员的服务态度非常好。
Matt at the front desk was awesome. The room was clean and comfortable. Very easy to get around the area. Would stay her again anytime.
Pet friendly. Staff was super friendly and helpful 😄. Nice breakfast that was included as well.
Was very clean and up-to-date. Looks like it had been recently renovated and was very nice. Only thing to complain about was the heating and cooling system. It was summer and our floor/ room were oddly humid and had a musty smell. It was cool but very humid to the point that my clothes that I had hanging felt slightly damp when I got up. But other than that, I would definitely stay there again.
Scottsburg Indiana
Staff was very nice !
Bedrooms need in general updating,
It was a nice location for our needs!
Hotel staff was nice and very helpful. Room was clean and bed was very comfortable. Close to restaurants with great food. Good location.
Had items stolen from our room first night of our stay and the issue never got addressed or resolved. Will not be staying here again.
There was no fruit on the breakfast bar. The carpet is stained in room 120. Be nice to have a bigger bathtub to take a bath.
Visit to Southern Indiana
Good location for activity and very nice and efficient staff. Very friendly!! Sufficient and met the need.
Walls a little thin, but other than that a nice place to stay. Bar/Grill restaurant in walkable distance and breakfast was good.