酒店回复: Hello Mikalene,Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that you found your room clean and updated, and that you appreciated the Dove toiletries provided. We apologize for any inconvenience you experienced with the television channel selection and the WiFi service. Our team is continuously working to improve our guests' experience, and we will address your concerns internally for future enhancements.
4.0分
其他
原文
翻译提供方：Google
可接受
总体不错。灯光操作方式有所不同。总体不错。虽然没什么特别的，但满足了我们的需求
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酒店回复: Hello Dean,Thank you for sharing your feedback with us. We are glad to hear that our hotel met your needs overall. We appreciate your comments about the lights and will take them into consideration for future improvements. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.
2.0分
其他
原文
翻译提供方：Google
一点印象都没有。橱柜里的盘子又脏又脏，窗台上还有烟灰。真恶心！
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酒店回复: Hello Ashley,We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to maintain high cleanliness standards and will address this with our housekeeping team to ensure a better stay for all our guests in the future.
2.0分
其他
原文
翻译提供方：Google
电视不工作。电话不工作。时钟/收音机不工作。
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酒店回复: Hello Jerry, We regret to hear about the inconveniences you experienced during your stay. Guest feedback is valuable for our improvement. Please feel free to contact management for any further assistance regarding your recent stay.
3.0分
其他
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When we arrived, two of the four handicap parking spaces were blocked off for equipment to be stored there. But there were still three available parking spots for the Elite stay members. This is unacceptable. The only spot available was so close to the curb, I couldn’t fit my daughter’s wheelchair next to the car for her to get out. This, too, is unacceptable and speaks to how little Holiday Inn values disabled persons.
We checked in later in the evening, so it wasn’t until the morning that I realized how dirty the room was. The shower wasn’t clean. We found several hairs in the bed that did not belong to us. It makes me worried that the sheets weren’t even changed before our arrival. The floor had not been vacuumed.
At breakfast, a dad with three small children sat next to us. His son spilled a cup of juice and the dad got paper towels and cleaned up what he could. He then left and came back with a mop to clean the floor. I don't understand why a staff member did not come to do that and it was left to this man, with his small children and who had played to stay there.
It was a really disappointing stay, and I will not plan to stay here again. I would like a refund, as I don’t believe it was worth what I payed.
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酒店回复: Hello Brande,Thank you for sharing your feedback regarding your recent stay. We understand how important accessibility and cleanliness are, and we apologize for the inconveniences you experienced with parking arrangements and room conditions. Your insights have been noted and will be communicated to the appropriate team to ensure further consideration of our practices. We appreciate you bringing these issues to our attention and hope you might consider staying with us again in the future for an improved experience.
4.0分
其他
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Pool misleading
Our experience overall was great, however I was very disappointed in the indoor pool. The picture, in the website, if the pool is not what the pool at the hotel looked like at all. There was also a hot tub, in the picture, in the website. There was not a hot tub at this location. The pool water was freezing and green.
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酒店回复: Hello Katie,Thank you for sharing your feedback regarding your stay. We appreciate your comments about the pool facilities and understand your disappointment with the discrepancies between the images and the actual amenities. Our team continually works to provide accurate representations, and your insights are valuable for this effort. We will ensure your remarks regarding the pool's water quality are communicated to the appropriate department for review. Thank you again for your input.
5.0分
其他
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Perfect hotel for our overnight stay. We were in town for a concert in Peoria and we found this hotel for a great price only 20 minutes away. The bed was super comfy and the air worked great. The bathroom had a great selection of dove products to be used. The breakfast was great. I had an egg and cheese omelet and a piece of sausage and my husband had biscuits and gravy. We will definitely stay there again if we ever go back that way.
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酒店回复: Hello Bethany, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our accommodations comfortable and convenient for your concert visit. It’s great to know you loved the breakfast options as well. We look forward to welcoming you back on your next trip to the area for another pleasant stay. Safe travels!
5.0分
家庭亲子
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Super clean. Super nice. Extremely memorable and comfortable stay. Would 10/10 recommend or rebook if ever in the area. Super spacious and up to date rooms, great bathrooms, pool and gym
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酒店回复: Thankyou for taking the time to let us know how about your stay. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
5.0分
其他
Great service and 24/7 coffee
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酒店回复: Hello Marie,We're thrilled to hear that you enjoyed our great service and the availability of coffee around the clock! It's wonderful to know that these aspects contributed to your experience. We appreciate your feedback and hope to welcome you back soon to enjoy more of what we have to offer during your next stay.
地理位置非常便利。设施安静且维护良好。虽然清洁程度还有提升空间，但总体来说相当不错。泳池关闭让我们感到失望。
房间干净整洁，包括浴室区域也经过翻新。提供的洗漱用品是多芬牌的，包括润肤露和洗手液，这点很不错，不用用小块肥皂洗手，也不用担心把洗手台弄得黏糊糊的。最大的问题是电视的频道选择。频道很少，而且电视（其中两台尺寸还不错）无法连接WiFi，无法从手机上播放内容。WiFi信号很弱，而且经常卡顿。
可接受
总体不错。灯光操作方式有所不同。总体不错。虽然没什么特别的，但满足了我们的需求
一点印象都没有。橱柜里的盘子又脏又脏，窗台上还有烟灰。真恶心！
电视不工作。电话不工作。时钟/收音机不工作。
When we arrived, two of the four handicap parking spaces were blocked off for equipment to be stored there. But there were still three available parking spots for the Elite stay members. This is unacceptable. The only spot available was so close to the curb, I couldn’t fit my daughter’s wheelchair next to the car for her to get out. This, too, is unacceptable and speaks to how little Holiday Inn values disabled persons.
We checked in later in the evening, so it wasn’t until the morning that I realized how dirty the room was. The shower wasn’t clean. We found several hairs in the bed that did not belong to us. It makes me worried that the sheets weren’t even changed before our arrival. The floor had not been vacuumed.
At breakfast, a dad with three small children sat next to us. His son spilled a cup of juice and the dad got paper towels and cleaned up what he could. He then left and came back with a mop to clean the floor. I don't understand why a staff member did not come to do that and it was left to this man, with his small children and who had played to stay there.
It was a really disappointing stay, and I will not plan to stay here again. I would like a refund, as I don’t believe it was worth what I payed.
Pool misleading
Our experience overall was great, however I was very disappointed in the indoor pool. The picture, in the website, if the pool is not what the pool at the hotel looked like at all. There was also a hot tub, in the picture, in the website. There was not a hot tub at this location. The pool water was freezing and green.
Perfect hotel for our overnight stay. We were in town for a concert in Peoria and we found this hotel for a great price only 20 minutes away. The bed was super comfy and the air worked great. The bathroom had a great selection of dove products to be used. The breakfast was great. I had an egg and cheese omelet and a piece of sausage and my husband had biscuits and gravy. We will definitely stay there again if we ever go back that way.
Super clean. Super nice. Extremely memorable and comfortable stay. Would 10/10 recommend or rebook if ever in the area. Super spacious and up to date rooms, great bathrooms, pool and gym
Great service and 24/7 coffee