酒店回复: Hi Anthony,Thank you for your feedback!We are glad to hear that you enjoyed your stay.We look forward to seeing you again soon.Have a wonderful day!
5.0分
其他
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I booked by 2 night stay at this hotel. I was attending my granddaughter wedding. Booking on line site unseen. What a "great Hotel" so very clean, Tina and Nyaneita front desk made me feel so Welcome. I can't say enough on how much I enjoyed my stay.
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酒店回复: Thank you so much for your kind words! We’re so happy to hear you had a great experience with us. Our team takes pride in creating a comfortable and positive stay for our guests, and your feedback means a lot. We can’t wait to welcome you back again soon!
3.0分
其他
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A nice hotel convenient to our event, but service was a bit lacking. We were there for four nights and had asked for a towel and room freshen up half way through our stay. This never happened. I asked for towels once in the hall and got two. The trash was never emptied and other towels never changed, beds never freshened up. On two mornings the coffee in the carafes was cold. I don’t think I would stay here again.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations. Please know that we take your comments seriously and will work to address the concerns you’ve raised. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.
4.0分
其他
The service was nice. The hotel rooms were clean. They were not as updated that’s it. I will go again.
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酒店回复: Thank you for your feedback! We're so glad you enjoyed your stay with us. We look forward to welcoming you back soon!
3.0分
其他
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Not so clean
As I walked around the room, I noticed hair all over the place. Hair in the bathroom sink, bathtub, bathroom floor, even the linen. The comforter also had stains on it. I dont know why it wasnt thrown away and replaced with a brand new one. You can also tell the bed hasn't been flipped in a while because of the dents and unevenness of the mattress. This is one reason why I tend to bring my own pillow cases, comforter, wash rags, and towels because I can't trust the cleanliness of the hotels laundry service.
The breakfast area was ok until you got to the drinks area swormed with gnats. I recommend bottled juices instead of the machine.
Other than that, the front desk clerks were very plolite and the area was pretty quiet.
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酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. Please know we take your comments seriously and will work on addressing the issues you’ve raised. We hope to have the opportunity to welcome you back and provide a better experience in the future.
5.0分
情侣出游
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Staff went out of their way the evening before and the morning of check-in to allow us an early arrival because I was having morning surgery. Very much appreciated.
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酒店回复: Thank you for your kind feedback! We’re so glad we could accommodate your early check-in and make your arrival more comfortable. We truly appreciate you choosing to stay with us and look forward to welcoming you again soon.
3.0分
家庭亲子
The bathroom was covered in mold at the wall/ceiling joint. A sign said the fan ran “continuously and silently,” but I don’t think it works so well.
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酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. Please know we take your comments seriously and will work on addressing the issues you’ve raised. We hope to have the opportunity to welcome you back and provide a better experience in the future.
5.0分
其他
The staff was friendly, the room was clean and in general it was a friendly atmosphere/ complimentary breakfast.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience during your stay with us. It’s always our goal to provide excellent service and a comfortable atmosphere for our guests, and we’re so glad to know we met your expectations.We truly appreciate your feedback and hope to welcome you back soon for another memorable stay.
5.0分
其他
Our room was excellent and the staff was very friendly and courteous.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience during your stay with us. It’s always our goal to provide excellent service and a comfortable atmosphere for our guests, and we’re so glad to know we met your expectations.We truly appreciate your feedback and hope to welcome you back soon for another memorable stay.
3.0分
其他
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We booked this particular hotel because we needed 3 beds, the room had 2 queens and a double sleeper sofa. The staff was lovely - but the sleeper sofa was disgusting and the bag of bedding available was only a pillow and a flat sheet. The bathroom was mildewy and the tub drained very slowly, even during a short shower the water was above ankle deep.
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酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. Please know we take your comments seriously and will work on addressing the issues you’ve raised. We hope to have the opportunity to welcome you back and provide a better experience in the future.
好的
I booked by 2 night stay at this hotel. I was attending my granddaughter wedding. Booking on line site unseen. What a "great Hotel" so very clean, Tina and Nyaneita front desk made me feel so Welcome. I can't say enough on how much I enjoyed my stay.
A nice hotel convenient to our event, but service was a bit lacking. We were there for four nights and had asked for a towel and room freshen up half way through our stay. This never happened. I asked for towels once in the hall and got two. The trash was never emptied and other towels never changed, beds never freshened up. On two mornings the coffee in the carafes was cold. I don’t think I would stay here again.
The service was nice. The hotel rooms were clean. They were not as updated that’s it. I will go again.
Not so clean
As I walked around the room, I noticed hair all over the place. Hair in the bathroom sink, bathtub, bathroom floor, even the linen. The comforter also had stains on it. I dont know why it wasnt thrown away and replaced with a brand new one. You can also tell the bed hasn't been flipped in a while because of the dents and unevenness of the mattress. This is one reason why I tend to bring my own pillow cases, comforter, wash rags, and towels because I can't trust the cleanliness of the hotels laundry service.
The breakfast area was ok until you got to the drinks area swormed with gnats. I recommend bottled juices instead of the machine.
Other than that, the front desk clerks were very plolite and the area was pretty quiet.
Staff went out of their way the evening before and the morning of check-in to allow us an early arrival because I was having morning surgery. Very much appreciated.
The bathroom was covered in mold at the wall/ceiling joint. A sign said the fan ran “continuously and silently,” but I don’t think it works so well.
The staff was friendly, the room was clean and in general it was a friendly atmosphere/ complimentary breakfast.
Our room was excellent and the staff was very friendly and courteous.
We booked this particular hotel because we needed 3 beds, the room had 2 queens and a double sleeper sofa. The staff was lovely - but the sleeper sofa was disgusting and the bag of bedding available was only a pillow and a flat sheet. The bathroom was mildewy and the tub drained very slowly, even during a short shower the water was above ankle deep.