酒店回复: Hello LUCIANO,Agradecemos por compartilhar sua experiência positiva sobre a localização e a cordialidade dos funcionários. Estamos sempre empenhados em proporcionar um ambiente acolhedor e acessível para nossos hóspedes. Esperamos que tenha desfrutado da sua estadia e que considere voltar em uma nova visita para conhecer mais sobre as nossas comodidades e serviços. Sua opinião é muito importante para nós.
4.0分
其他
Beds and hotel room we’re clean comfortable and I can rely on the IHG brand. That’s why I keep coming back
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酒店回复: Hello Jennifer,Thank you for your kind words about the cleanliness and comfort of our beds and rooms. We appreciate your loyalty to the IHG brand and are thrilled to hear that you consistently have a positive experience. Your feedback is invaluable and helps us to continue delivering the quality you expect. We look forward to welcoming you back on your next visit.
4.0分
其他
Refrigerator was not working in the room. Did not call it in because we just wanted to go to bed. No cold drink for next morning drive.
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酒店回复: Hello Thomas,Thank you for sharing your experience. We're sorry to hear that the refrigerator in your room was not functioning properly during your stay. We understand how important it is to have amenities in good condition, especially when preparing for a morning drive. Your feedback is valuable, and we'll ensure it is noted for future improvements. Thank you again for reaching out.
4.0分
情侣出游
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Staff was amazing! However, the room and bathroom gave me the ick. There were fresh looking stains in the carpet, pieces of vomit on the bathroom floor, and a mysterious splatter mark on the side of the tub. The body wash was almost empty when we first checked in, and the facial tissue only has a few sheets left. We saw a piece of food stuck on the tv remote too. The bed was clean and comfy and the ac/heat worked well so we just dealt with the yucky stuff, mostly because we were too tired to keep reporting things to the front desk.
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酒店回复: Hello Sonya,Thank you for highlighting our amazing staff and the comfortable bed. We appreciate your feedback regarding the cleanliness of your room and the bathroom. It is important for us to know how our guests feel during their stay. Your comments will be shared with the appropriate team to ensure a better experience for future guests. We hope you’ll consider staying with us again and allowing us the opportunity to provide you with a more pleasant visit.
5.0分
家庭亲子
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Room was super clean, staff at the desk were awesome, pool was in good condition and even though the cook got confused by daylight savings she still let us eat before 7am which was great
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酒店回复: Hello Jessica,Thank you for your feedback! We're delighted to hear that you found your room clean and enjoyed the service from our staff. It's great to know our team was accommodating with the breakfast timing. We appreciate your understanding and hope your overall experience was memorable. We look forward to welcoming you back on your next visit!
4.0分
其他
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The stay was average. The beds are comfortable. The shower made a very high pitched noise with the hot water running. The beakfast is always good. We stay there relatively frequently as we visit family close by. We return for the convenience. The staff is polite and welcoming.
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酒店回复: Hello Jeanne,Thank you for sharing your experience with us. We're glad to hear that you found the beds comfortable and enjoyed the breakfast. Your feedback about the shower noise has been noted, and we appreciate you bringing it to our attention. We value your loyalty and look forward to welcoming you again during your next visit to see family. Safe travels!
5.0分
其他
The front desk ladies are very sweet and personable. Very nice welcome. Clean rooms. Awesome water pressure and super hot water. Love the Dove products.
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酒店回复: Hello Lori,Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed our clean rooms, excellent water pressure, and the Dove products. It's truly wonderful to know that our front desk team made a lasting impression with their warm welcome. We appreciate your comments and look forward to welcoming you back for another enjoyable stay in the future.
2.0分
其他
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People running above us at night and than start at 6 am.people partying after quiet time. Told from desk every morning. Stayed in a sweet and still didn’t not adjust rates or discounts. Very disappointed
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酒店回复: Hello Heather,Thank you for sharing your feedback. We understand that disruptions can impact your experience and we appreciate you bringing this to our attention during your stay. Your concerns regarding noise and communication with our front desk are important to us. We will ensure your comments are shared with the appropriate team to review the situation further. We hope you will consider staying with us again in the future for a more enjoyable experience.
5.0分
其他
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Great Stay
We always at this hotel when visiting family in Prince Frederick. It’s comfortable, there are shops and restaurants nearby, the people are very friendly and the breakfast is great!
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酒店回复: Hello Katherine, Thank you for sharing your positive experience! We are delighted to hear that you enjoy the comfort of our hotel and the convenient location near shops and restaurants. It's great to know that our friendly staff and breakfast options have made your stays more enjoyable. We look forward to welcoming you back on your next visit to Prince Frederick, where you can continue to create wonderful memories with your family.
5.0分
商务出差
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Very nice
Visited this hotel for an event in the area. They were very welcoming and nice! The hotel was very clean. I just wish the breakfast was open longer.
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酒店回复: Hello Kevin, Thank you for your positive feedback regarding the welcoming atmosphere and cleanliness of our hotel. We're glad you enjoyed your stay during the event. Your suggestion about extending breakfast hours is appreciated and will be shared with our management team for consideration in the future. We hope to have the opportunity to welcome you back on your next visit.
地理位置优越，员工友善。
Beds and hotel room we’re clean comfortable and I can rely on the IHG brand. That’s why I keep coming back
Refrigerator was not working in the room. Did not call it in because we just wanted to go to bed. No cold drink for next morning drive.
Staff was amazing! However, the room and bathroom gave me the ick. There were fresh looking stains in the carpet, pieces of vomit on the bathroom floor, and a mysterious splatter mark on the side of the tub. The body wash was almost empty when we first checked in, and the facial tissue only has a few sheets left. We saw a piece of food stuck on the tv remote too. The bed was clean and comfy and the ac/heat worked well so we just dealt with the yucky stuff, mostly because we were too tired to keep reporting things to the front desk.
Room was super clean, staff at the desk were awesome, pool was in good condition and even though the cook got confused by daylight savings she still let us eat before 7am which was great
The stay was average. The beds are comfortable. The shower made a very high pitched noise with the hot water running. The beakfast is always good. We stay there relatively frequently as we visit family close by. We return for the convenience. The staff is polite and welcoming.
The front desk ladies are very sweet and personable. Very nice welcome. Clean rooms. Awesome water pressure and super hot water. Love the Dove products.
People running above us at night and than start at 6 am.people partying after quiet time. Told from desk every morning. Stayed in a sweet and still didn’t not adjust rates or discounts. Very disappointed
Great Stay
We always at this hotel when visiting family in Prince Frederick. It’s comfortable, there are shops and restaurants nearby, the people are very friendly and the breakfast is great!
Very nice
Visited this hotel for an event in the area. They were very welcoming and nice! The hotel was very clean. I just wish the breakfast was open longer.