酒店回复: Hi Mary,Thank you for taking the time to share such a detailed and balanced review. We’re truly pleased to hear that our staff provided you with excellent service and that your interactions with the front desk team were positive and responsive. However, we sincerely apologize for the cleanliness and maintenance issues you experienced in your room. The condition you described does not reflect the standards we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We’re glad you enjoyed the lobby atmosphere and breakfast offerings, and we hope you'll consider giving us another opportunity to provide you with the exceptional stay you should have experienced.
酒店回复: Hi Kenisha,The conditions and service that you describe are not typical. However, we will be reviewing these comments with our team to research the matter further. Kindly reach out to our management directly, and we will gladly assist you with resolving this matter.
5.0分
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翻译提供方：Google
没有意见
4.0分
家庭亲子
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The hotel itself was good. One elevator was not working properly and several of my guests were in their 80s. Also room keys kept deactivating and had to leave 80 year olds standing in the hallways while going back downstairs to reactive keys. bummer!!!
好地方，安静且离购物区很近。
只能说还行
好
总的来说，我们的住宿体验很一般。然而，如果房间清洁和维护得当，体验可能会更好。首先说说优点，我和酒店员工的每一次互动都非常棒。前台人员非常乐于助人，及时解决问题。其次说说缺点，我们抵达时房间并不干净。我能感觉到浴室台面上有沙砾，家具上到处都是灰尘，我们的窗帘和透明面板也脏得一塌糊涂。透明面板的底部已经裂开了，木质底部几乎和面板完全贴合。百叶窗的右侧到处都是洞。地板上到处都是纸屑和一些羽毛，直到我们入住第三晚后才散落下来。厕所似乎也从未打扫过。我还发现房间里的电话坏了。酒店大堂本身非常漂亮，考虑到他们需要招待大量客人，早餐也相当不错。
他们没有能用的制冰机。每层楼的制冰机都坏了。
我退房时也要求提供收据，他们说会通过电子邮件发送给我。但他们从来没这样做过。
郊区酒店，适合带孩子入住。套房宽敞，浴室洗手台很大，值得称赞。毛巾齐全。床很舒服。走廊地板看起来很脏。
嗯，酒店有点隐蔽，如果我们遇到需要处理的情况，工作人员会很棒，但就位置而言，它有点隐蔽。
当我要求退款时，他们撒谎说我住在这里，但我没有
没有意见
The hotel itself was good. One elevator was not working properly and several of my guests were in their 80s. Also room keys kept deactivating and had to leave 80 year olds standing in the hallways while going back downstairs to reactive keys. bummer!!!