酒店回复: Dear Maria,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.
4.0分
其他
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翻译提供方：Google
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酒店回复: Dear Jessica,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
1.0分
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Arrived at the hotel Wednesday evening only to discover the hotel had been closed for over a month. Had to find a hotel room and paid over double. NO communication was received on the closure.
1.0分
家庭亲子
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The hotel is closed!!! Emergency repairs caused the closure?!?!?? Please refund immediately! I am so upset to have reserved this for a graduation and it was closed!!! I never got an email or text from Travelocity warning me!!!
5.0分
家庭亲子
Staff was friendly and helpful. The room was cozy, clean and comfortable. The breakfast was great. I'm glad the other hotel cancelled my reservation.
1.0分
其他
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I am very disappointed in the services ********* provide. The GM meet me in the parking lot stating the hotel flooded on March 28 and ********* was notified, but I was never notified. I recevied notification up until the before I was suppose to arrive as if everything was fine. I even had an online chat on 5/1 requesting a copy of my reservation be emailed to me again and I was not informed of the flooding. So at the last minute I had to find other accommodations and most of the hotel were booked because there was a graduations that weekend which was the reason I was in towm. This type of customer service is unexceptable because while I was waiting others can up who had the same issue they were never informed.
1.0分
其他
When we arrived The property was closed and under construction. The hotel FAILED to notify their guest. We had to find another hotel to book. So frustrating
1.0分
其他
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I had a reservation for this property. When I arrived it was shut down for repair. No one contacted me and I had to find another place to stay at the last minute.
1.0分
其他
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We arrived on the day of our stay to find the hotel was closed down for repairs. While I understand that things happen, we received no communication from the property or ******* ahead of time, or after for that matter. After driving for several hours we were left scrambling to find a room and ended up staying 45 minutes away. VERY UNHAPPY would be an understatement. Totally unacceptable that we couldn't at least be notified.
1.0分
家庭亲子
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Hotel was closed when we arrived at 11pm. Absolutely no notice but according to the sign on the door a water pipe had broken and the entire property was dark. No one around, no one to share information…I go to Ruston 3 or 4 times a year but will never stay there again!
都好
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Arrived at the hotel Wednesday evening only to discover the hotel had been closed for over a month. Had to find a hotel room and paid over double. NO communication was received on the closure.
The hotel is closed!!! Emergency repairs caused the closure?!?!?? Please refund immediately! I am so upset to have reserved this for a graduation and it was closed!!! I never got an email or text from Travelocity warning me!!!
Staff was friendly and helpful. The room was cozy, clean and comfortable. The breakfast was great. I'm glad the other hotel cancelled my reservation.
I am very disappointed in the services ********* provide. The GM meet me in the parking lot stating the hotel flooded on March 28 and ********* was notified, but I was never notified. I recevied notification up until the before I was suppose to arrive as if everything was fine. I even had an online chat on 5/1 requesting a copy of my reservation be emailed to me again and I was not informed of the flooding. So at the last minute I had to find other accommodations and most of the hotel were booked because there was a graduations that weekend which was the reason I was in towm. This type of customer service is unexceptable because while I was waiting others can up who had the same issue they were never informed.
When we arrived The property was closed and under construction. The hotel FAILED to notify their guest. We had to find another hotel to book. So frustrating
I had a reservation for this property. When I arrived it was shut down for repair. No one contacted me and I had to find another place to stay at the last minute.
We arrived on the day of our stay to find the hotel was closed down for repairs. While I understand that things happen, we received no communication from the property or ******* ahead of time, or after for that matter. After driving for several hours we were left scrambling to find a room and ended up staying 45 minutes away. VERY UNHAPPY would be an understatement. Totally unacceptable that we couldn't at least be notified.
Hotel was closed when we arrived at 11pm. Absolutely no notice but according to the sign on the door a water pipe had broken and the entire property was dark. No one around, no one to share information…I go to Ruston 3 or 4 times a year but will never stay there again!