酒店回复: Dear Susan,Thank you for taking the time to share feedback about your stay with future potential guests. I wanted to personally apologize for the entirety of your stay as we appear to have fallen short in multiple areas. Generally our rooms are all professionally cleaned, regardless of prior pet stays or not, so I'm disappointed in our staff apparently not being on top of this. We have added your concerns to our weekly agenda for our staff meeting to make sure we are not overlooking any details (pillows, etc). Again, I wanted to personally sincerely apologize.
酒店回复: Dear Carolyn,Thank you for taking the time to share thoughts on your stay with us at the Fairfield. I wanted to apologize for the confusion regarding the water situation. Our front desk associate was instructed to tell all guests of the water situation for the following morning, so they could make a choice as to stay or not. There should have also been signs posted conspiculously. Again, my personal apologies.
酒店回复: Dear Randi,Thank you for taking the time to share your thoughts on your stay with us. We are sorry for the inconvenience you are experiencing, unfortunately we have no control over reservations booked using third parties such as *******. In the future, we encourage guests to book directly with us so if situations like this occur, we can handle them quickly within house.
2.0分
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前台不太友好
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酒店回复: Thank you for your stay with us I am sorry to hear about your experience in our hotel. please except my apologies and again thank you for staying with us!
4.0分
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好的
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酒店回复: Thank you for your stay with us I am sorry to hear about your experience in our hotel. please except my apologies and again thank you for staying with us!
3.0分
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酒店回复: Dear Janet and Pete,Thank you for taking the time to share thoughts on your stay with us. I am sorry things weren't as expected, and we fell short of your expectations. I do hope you have a Healthy and Happy New Year!
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Great Stay Overall
Everything with the hotel was good including the breakfast.
My one complaint is we had a room next to the highway and the noise is not blocked out very well. Of course once you’re asleep it doesn’t bother you but if a light sleeper don’t get a room next to the highway
5.0分
商务出差
Excellent service. I was impressed with the cleanliness in its entirety. Rooms, bedding, bathroom, dining area, lobby were all clean.
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Can't Complain
I didn't spend much time at the hotel but this is my third stay in Ruston and third hotel. I'll stay here again.
他们给了我们一间最糟糕的房间，就在电梯旁边，制冰机对面。我要求换一间干净的、禁止携带宠物的房间，因为我严重过敏。床上放着羽绒枕头。我不得不从车里拿一个来睡。我一躺到床上就鼻塞了。交通噪音让我无法入睡。噪音超级大！糟糕的体验。根本睡不着。
迈克尔·A·斯塔尔先生
广告上说大床房有步入式淋浴，结果发现只有残疾人房间才有；二楼的制冰机坏了；家具污渍斑驳，表面粗糙；冰箱结冰，无法使用；早餐很差，香肠肉汁稀得像水；鸡蛋感觉很奇怪（不是真的？）；蜂蜜面包很棒；水果和酸奶也不错。床很舒服。
房间里的床垫糟透了，凹凸不平，而且很旧。最糟糕的是，今天早上八点，整个酒店都停水了，根本停不了水。他们知道这是事先安排好的，所以他们不应该允许人们在知道今天早上八点全天都会停水的情况下租住那个地方。
我被扣了两次款，现在正在等待第二次的退款。他们告诉我已经处理好了，退款会由*******负责。我肯定他们不是故意的，但这确实给我的家人带来了很大的不便。
前台不太友好
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Great Stay Overall
Everything with the hotel was good including the breakfast.
My one complaint is we had a room next to the highway and the noise is not blocked out very well. Of course once you’re asleep it doesn’t bother you but if a light sleeper don’t get a room next to the highway
Excellent service. I was impressed with the cleanliness in its entirety. Rooms, bedding, bathroom, dining area, lobby were all clean.
Can't Complain
I didn't spend much time at the hotel but this is my third stay in Ruston and third hotel. I'll stay here again.