My stay was terrible because the staff gave me wrong information. They confirmed the had outlets outside for slow charging on an EV and also sent me pictures. They wouldn't give me a refund to go to another hotel on arrival.
3.0分
家庭亲子
There were sugar ants in the room and the AC didn't work.
Food selection in the "pantry" was very limited.
5.0分
其他
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Front desk cookies
Good place to stay. Clean and comfortable. Breakfast was outstanding, cookies at front desk was what we’ll definitely remember for future visits.
5.0分
情侣出游
Amazingly clean and well kept. Staff was friendly and helpful.
5.0分
其他
Hotel and room were clean. Wonderful service and very friendly staff. Delicious cookies to welcome. Breakfast was pamizinamd frehgome
5.0分
商务出差
For the remote area it offers easy lodging
4.0分
商务出差
Clean and cold
It’s was good. Clean and cold
3.0分
商务出差
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This Holiday Inn has been recently rebuilt from the last hurricane (Ida), it looks nice BUT, as soon as you go to your room and microwave one of the small meals they sell up front? ANTS. Luckily not fire ants, but the little raspberry crazy ants. I don't mean one or two either. I took a short video clip of them (20 or 30 of the pests) and showed the clerk up front. I was assured they would spray for these things after I'd leave in the morning for work. To sum it up? I came back after a 12 hour day, didn't smell any pesticides, sat down to eat another microwave enchilada meal, and was again swarmed with MORE ants. I went to the desk and asked if the room had been treated for the pests and was told "they went to look and didn't see any so..." Great. I ended up checking out a day early. When the bugs get to where they run across your face in the middle of the night and wake you up? Yup, that happened. Time to go. I also ran into a bit of passive-aggressive hostility when I checked out early (due to the bugs). I won't go around and actively tell one and all about the bug stampedes or poor service I was rendered BUT if I am asked? I will recommend a motel in Golden Meadow.
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酒店回复: Hi skunkb2020, I am delighted to have been a host to one of our valued guests. Thank you for choosing our Holiday Inn Express & Suites Cut Off - Galliano and for sharing your thoughts about your stay. We try to take care of each and every guest in the absolute best way possible. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I am hopeful for another opportunity to welcome you back for an improved experience. Safe travels, Glaiza G. Case Manager IHG Hotels & Resorts Service
没有冰，而且我因迟到入住而被收取了高额费用。
Useless and incompetent staff.
My stay was terrible because the staff gave me wrong information. They confirmed the had outlets outside for slow charging on an EV and also sent me pictures. They wouldn't give me a refund to go to another hotel on arrival.
There were sugar ants in the room and the AC didn't work.
Food selection in the "pantry" was very limited.
Front desk cookies
Good place to stay. Clean and comfortable. Breakfast was outstanding, cookies at front desk was what we’ll definitely remember for future visits.
Amazingly clean and well kept. Staff was friendly and helpful.
Hotel and room were clean. Wonderful service and very friendly staff. Delicious cookies to welcome. Breakfast was pamizinamd frehgome
For the remote area it offers easy lodging
Clean and cold
It’s was good. Clean and cold
This Holiday Inn has been recently rebuilt from the last hurricane (Ida), it looks nice BUT, as soon as you go to your room and microwave one of the small meals they sell up front? ANTS. Luckily not fire ants, but the little raspberry crazy ants. I don't mean one or two either. I took a short video clip of them (20 or 30 of the pests) and showed the clerk up front. I was assured they would spray for these things after I'd leave in the morning for work. To sum it up? I came back after a 12 hour day, didn't smell any pesticides, sat down to eat another microwave enchilada meal, and was again swarmed with MORE ants. I went to the desk and asked if the room had been treated for the pests and was told "they went to look and didn't see any so..." Great. I ended up checking out a day early. When the bugs get to where they run across your face in the middle of the night and wake you up? Yup, that happened. Time to go. I also ran into a bit of passive-aggressive hostility when I checked out early (due to the bugs). I won't go around and actively tell one and all about the bug stampedes or poor service I was rendered BUT if I am asked? I will recommend a motel in Golden Meadow.
Good facility.