酒店回复: Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you experienced. Your comfort is very important to us, and we will address these maintenance concerns promptly.We also regret the disturbances caused by other guests. We strive to ensure a peaceful environment and will reinforce our policies with the team to prevent such occurrences in the future.Your comments are valuable in helping us improve our services. We hope you might consider staying with us again for a much better experience.
酒店回复: Thank you for your honest feedback! We take for feedback to our team so they can focus their attention to the items you described to us in order to correct this issue for future travelers.
酒店回复: Thank you for your feedback. We sincerely apologize for the significant issues you encountered during your stay.The 45-minute check-in wait due to unavailable staff is unacceptable, and we understand your frustration. We are immediately reviewing front desk procedures to prevent this from happening again. Your feedback is invaluable as we make improvements. We are truly sorry your experience was unsatisfactory and hope you might give us another opportunity to restore your confidence in our hotel.
4.0分
商务出差
原文
翻译提供方：Google
这些迷你套房非常舒适，配有炉灶、微波炉、全尺寸冰箱、锅具、碗碟和餐具……以及其他一些家电。
房间里没有地毯——这对过敏症患者来说是个好消息！床还不错。
价格也很合理。
隔壁有一家 Cracker Barrel 餐厅，不远处还有一家 Denny's 餐厅。
唯一不足的是：应该有人用吸尘器打扫一下走廊和楼梯……
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酒店回复: Thank you for taking the time to share your feedback! We're thrilled to hear you enjoyed the comfort and convenience of our mini-suites, especially the fully equipped kitchen and allergy-friendly flooring. It’s also great to know you found our location and nearby dining options convenient.We truly appreciate your comment about the hallway and staircase cleanliness. Please rest assured that we will address this with our housekeeping team to ensure these areas are always up to our standards.Your input helps us improve, and we hope to welcome you back soon for an even better stay! Safe travels!
酒店回复: Thank you for the feedback. Because we are an extended stay property, we do not have a daily breakfast. I do apologize for any confusion, this is not an advertised amenity.
3.0分
情侣出游
原文
翻译提供方：Google
早上 9 点无法进入房间，妻子怀孕了，我们非常累，最后大约 11 点才让我们进去
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酒店回复: We understand your frustrations. However, Check in starts 3pm and check out is not until 11am. An arrival time in the morning is extremely difficult to accommodate. We do hope that the rest of your stay went well!
3.0分
商务出差
原文
翻译提供方：Google
不适合家庭入住
走廊里整晚都有人吵闹。能听到楼下洗衣机/烘干机的运转声。房间不错，但客人不太适合带孩子入住。
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酒店回复: We are sorry that our hotel wasn't quite suited for you needs. Thank you for your honest feedback!
酒店回复: Unfortunately yes, there is an age restriction that you must be 21 in order to stay in a hotel. I am truly sorry for the confusion and I will reach out to our channels to make sure this information is listed.
4.0分
商务出差
原文
翻译提供方：Google
房间设施齐全，适合长期住宿；房间配有全尺寸冰箱、小型炉灶、慢炖锅、烤面包机、洗碗机、餐具等。
价格和位置都很好。
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酒店回复: That your for the review! We are happy to hear that you found our Kitchenettes useful while staying with us! We hope to see you next time you are in town!
非常棒的酒店
如果你喜欢睡在钉子床上，就住在这里吧。
我们进房间的时候，马桶水一直流个不停。地板黏糊糊的，冰冷刺骨，就像冬天混凝土上的复合地板一样。床垫非常硬，每次你稍微挪动一下，金属框架都会发出很大的吱吱声。房间里回声很可怕。凌晨1点和2点，其他房客进来时，在走廊另一头大喊大叫，关门的声音大得能把**吵醒，而前台却什么也没做。
作为一个经常出差、一周都住酒店的人，我发现我的房间非常实用，生活和工作设施一应俱全。宽敞的步入式淋浴间更是意外的惊喜。
我唯一的抱怨是浴室地板上有一些不属于我自己的短毛。如果快速用Swiffer吸水机吸一下就好了。
抵达后，我等了45分钟才办理入住。前台没有办理入住所需的物品。当我终于回到房间时，床单上满是污渍。房间里到处都是孩子们跑来跑去的声音，非常吵闹。
这些迷你套房非常舒适，配有炉灶、微波炉、全尺寸冰箱、锅具、碗碟和餐具……以及其他一些家电。
房间里没有地毯——这对过敏症患者来说是个好消息！床还不错。
价格也很合理。
隔壁有一家 Cracker Barrel 餐厅，不远处还有一家 Denny's 餐厅。
唯一不足的是：应该有人用吸尘器打扫一下走廊和楼梯……
那里根本就不提供早餐。早餐种类极少，比如小盒装的酸奶和咖啡。浴室门安装得不太好，打不开，总是自己关上。
早上 9 点无法进入房间，妻子怀孕了，我们非常累，最后大约 11 点才让我们进去
不适合家庭入住
走廊里整晚都有人吵闹。能听到楼下洗衣机/烘干机的运转声。房间不错，但客人不太适合带孩子入住。
我甚至没能办理入住，因为工作人员在电话里告诉我，购买和入住房间没有年龄限制。你可以想象，当我快到午夜才到酒店办理入住时，我有多惊讶，却被告知无法入住我支付的房间，因为实际上有年龄限制。
房间设施齐全，适合长期住宿；房间配有全尺寸冰箱、小型炉灶、慢炖锅、烤面包机、洗碗机、餐具等。
价格和位置都很好。