酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear that you found the room comfortable and spacious, but I’m truly sorry about the experience you had with pests during your stay. That is absolutely not the standard we hold ourselves to, and I understand how unsettling that must have been—especially when you were just looking for a quick and restful overnight stay.I’ve already shared your comments with our housekeeping and pest control teams so we can address the issue immediately. Your comfort and peace of mind are incredibly important to us, and we take reports like this very seriously.Thank you again for letting us know, and I hope we’ll have the opportunity to welcome you back for a much better experience.

酒店回复: Thank you for staying at the SpringHill Suites Gainesville and we hope you choose to create more memories with us whenever your travels bring you back to Gainesville.

酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your stay, especially given the late hour and the fact that you were traveling with young children.We understand how important it is to feel safe and secure in your room, and we regret that we were not able to resolve the door issue to your satisfaction in a timely manner. Your comfort and peace of mind should always come first, and we’re truly sorry that we fell short in this instance.Please know that your feedback has been shared with our management and front desk teams as a training opportunity to ensure we respond more effectively in urgent situations like this going forward.

酒店回复: We are delighted to have been your chosen hotel during your recent stay in Gainesville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Gainesville and we hope you choose to create more memories with us whenever your travels bring you back to Gainesville.

酒店回复: Thank you for taking the time to share your experience with us. We’re so glad to hear you felt safe and enjoyed the amazing service from our team — we’ll be sure to share your kind words with them. We truly regret the inconvenience caused by the pool closure, dryer issue, and parking challenges during your visit. Our team is actively addressing these matters to improve the experience for our guests. We hope to welcome you back soon so you can enjoy an even better stay.

酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet expectations. We understand how important a comfortable and restful stay is, and I apologize for the inconvenience caused by the condition of the room and the broken shade.Your comments have been shared with our maintenance and housekeeping teams so we can address these issues promptly. We’re committed to improving and ensuring a better experience for all our guests.If you would consider giving us another opportunity in the future, we’d love the chance to provide you with a more enjoyable stay.