酒店回复: ¡Gracias por tu comentario! Nos alegra saber que nuestro personal fue muy amable contigo. Apreciamos tu apoyo y esperamos darte la bienvenida nuevamente pronto.
5.0分
商务出差
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Great stay and nice room as always when I come to Florida for construction project management. Close to the Base and easy in and out parking and great staff who take care of whatever I need. Many thanks as always.
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酒店回复: Thank you for your continued loyalty and kind words! We’re so glad to hear you enjoy your stay with us each time you’re in Florida for your construction project. It’s great to know our convenient location, easy parking, comfortable rooms, and dedicated staff continue to meet your needs. We truly appreciate you choosing us and look forward to taking care of you again on your next visit. Many thanks to you as well!
2.0分
其他
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Don't bring service animals
I have stayed here multiple times it's close to home and great for emergencies such as this trip when I couldn't stay at my apartment. The first few days were fantastic, nice and relaxing as you would expect for a hotel stay. Mid way through my stay I got a call from the front desk while I was out that I needed to come back and clean my room because it was disgusting. They claimed my cats, who are registered emotional support animals with paperwork to prove it, pooped on the floor. I came back and there was a tiny piece that got kicked out of the box. When I got to the hotel the front desk lady who called me handed me a trash bag to help clean it up which I thought was nice. About 10 minutes after I picked it up and cleaned the room she came back saying it was disgusting and forced me to spray what she said was febreze, so I did a few times around the box. As I handed the bottle back to her she snatched it away and said it wasn't enough and proceeded to spray every inch of my room so even if it did smell all I can smell now was the febreze, I could even taste it in the air it was so much. As she was doing this she questioned me about how many cats I have, are they both service animals, what kind of service animals, and then didn't believe me when I answered her. My two cats are both registered emotional support animals this was documented when I checked in. The biggest issue is my entire stay I had the no housekeeping and animal roommate sign on the door so no one would enter
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酒店回复: Thank you for being a repeat guest and for sharing your feedback. We’re sorry to hear about the concerns you experienced during your stay, as this is not the level of service we aim to provide. We take matters involving guest interactions and documented emotional support animals seriously and would appreciate the opportunity to review this further. Please contact hotel management directly so we can address your concerns appropriately. We hope to have the chance to welcome you back in the future.
5.0分
商务出差
Great Staff, Great long-term stay
Great stay for one month and one week while working on a construction project. Great staff, great stay.
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酒店回复: Thank you for your kind review! We’re thrilled to hear you had a great stay during your month-long visit and that our staff made your experience enjoyable. We truly appreciate you choosing us and look forward to welcoming you back on your next project!
5.0分
家庭亲子
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There wasn't much around the hotel as it sits back off a main road, but it was quiet and clean. Bed was nice I appreciated the thicker comforter as I'm always cold
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed the quiet, clean rooms and that the bed and comforter kept you comfortable. We appreciate your stay and hope to welcome you back again soon!
5.0分
其他
When I arrived was greeted with a friendly smile, Elena was very friendly and polite and professional. Made me feel welcome.
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酒店回复: Thank you for your kind words! We’re thrilled Elena made you feel so welcome with her friendly and professional service. We appreciate your stay and look forward to welcoming you back soon!
4.0分
商务出差
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Very Comfortable bed. Clean bathroom and kitchen. Excellent gym. Lobby needs makeover as it has a worn out look.
A bit pricey considering the condition and no included hot breakfast.
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酒店回复: Thank you for your detailed feedback! We’re glad you enjoyed the comfortable bed, clean rooms, and our gym. We appreciate your comments regarding the lobby, pricing, and breakfast, as guest input helps us improve. We hope to welcome you back and provide an even better experience next time.
5.0分
其他
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Another great stay
This is the second time I have stayed at this location and it's does not disappoint. The place is comfortable, and clean! Updated, and just all around good quality. Cleanliness is top notch and the staff are very friendly! It's located conveniently also!
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酒店回复: Thank you for being a repeat guest and sharing your wonderful feedback! We’re thrilled to hear that you continue to enjoy our comfortable, clean, and updated accommodations, as well as our friendly staff and convenient location. We truly appreciate your loyalty and look forward to welcoming you back again soon!
5.0分
家庭亲子
I always stay here when im in Jacksonville. Many dining options in the area. Hotel staff is always great!
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酒店回复: Thank you for your continued loyalty! We’re delighted to hear you enjoy staying with us and that our staff and local dining options make your visits enjoyable. We look forward to welcoming you back on your next trip to Jacksonville!
4.0分
朋友出游
Staff was very friendly, property was very central to our needs.
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酒店回复: Thank you for the feedback. We’re pleased to hear our team provided friendly service and that our location was convenient for you. We look forward to your next visit.
非常友好的工作人员
Great stay and nice room as always when I come to Florida for construction project management. Close to the Base and easy in and out parking and great staff who take care of whatever I need. Many thanks as always.
Don't bring service animals
I have stayed here multiple times it's close to home and great for emergencies such as this trip when I couldn't stay at my apartment. The first few days were fantastic, nice and relaxing as you would expect for a hotel stay. Mid way through my stay I got a call from the front desk while I was out that I needed to come back and clean my room because it was disgusting. They claimed my cats, who are registered emotional support animals with paperwork to prove it, pooped on the floor. I came back and there was a tiny piece that got kicked out of the box. When I got to the hotel the front desk lady who called me handed me a trash bag to help clean it up which I thought was nice. About 10 minutes after I picked it up and cleaned the room she came back saying it was disgusting and forced me to spray what she said was febreze, so I did a few times around the box. As I handed the bottle back to her she snatched it away and said it wasn't enough and proceeded to spray every inch of my room so even if it did smell all I can smell now was the febreze, I could even taste it in the air it was so much. As she was doing this she questioned me about how many cats I have, are they both service animals, what kind of service animals, and then didn't believe me when I answered her. My two cats are both registered emotional support animals this was documented when I checked in. The biggest issue is my entire stay I had the no housekeeping and animal roommate sign on the door so no one would enter
Great Staff, Great long-term stay
Great stay for one month and one week while working on a construction project. Great staff, great stay.
There wasn't much around the hotel as it sits back off a main road, but it was quiet and clean. Bed was nice I appreciated the thicker comforter as I'm always cold
When I arrived was greeted with a friendly smile, Elena was very friendly and polite and professional. Made me feel welcome.
Very Comfortable bed. Clean bathroom and kitchen. Excellent gym. Lobby needs makeover as it has a worn out look.
A bit pricey considering the condition and no included hot breakfast.
Another great stay
This is the second time I have stayed at this location and it's does not disappoint. The place is comfortable, and clean! Updated, and just all around good quality. Cleanliness is top notch and the staff are very friendly! It's located conveniently also!
I always stay here when im in Jacksonville. Many dining options in the area. Hotel staff is always great!
Staff was very friendly, property was very central to our needs.