酒店回复: Britney,We apologize that your stay was not up to your expectations. We strive to make sure our guests have a warm and comfortable stay; I see that we did not do so for you. I invite you to return to see us again so that we can make sure that your stay is the best stay ever.
5.0分
其他
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The staff was so friendly and helpful! My dad had to have some accommodations after his surgery and they bent over backwards to help! The manager called and spoke to me directly to help me find a room that was wheelchair accessible. We were so impressed by their impeccable customer service! Thank you all so much for taking care of my family!
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酒店回复: Kacilyn,Thank you and your family for allowing us to take care of you all during your dad's recovery. We, like you, were watching your Dad's daily progress and how nice to see him up and about. Thank you for the recognition and we hope to see you again in the near future.
4.0分
其他
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Nice place, but the breakfast is terrible, fake eggs, the lady serving used her bare hand to fill the waffle container without wearing gloves .. the other part of the stay was good…
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酒店回复: Dear MI,I am beyond speechless about your incident concerning breakfast. All of our attendants are food handler certified and for this to happen is unacceptable and has been addressed. I can assure you that our eggs are real and follow Marriott Brand standards, I apologize that you did not enjoy them. I am so happy that the rest of your stay was good and hope that you will return so that we can show you that your incident is isolated and is not going to happen again. Thank you for letting me know of your concerns.
4.0分
其他
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Toilet
Complained on check out that toilet seat was needing fixed as it came down when I was doing urine & hurt me , not needing Doctor or hospital but it was sore at time.
酒店回复: Grant,I apologize for your inconvenience.
4.0分
其他
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Most of the staff, at least the front desk staff was excellent. Raveen and Kenneth were always willing to help and cared very much. The lady at breakfast was a little bit rude but breakfast was done very well. Crystal, the head housekeeper was also very willing to help
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酒店回复: Thank you for letting us know how much our front staff took care of you. I apologize that you encountered an issue at breakfast but rest assured this has been addressed and I appreciate you allowing us to take of you during your stay.
5.0分
情侣出游
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The property was pretty nice and felt safe. The location of this hotel was perfect for us. There were just a couple of things that I think could be changed. The room layout was a little odd with having the bed right next to the bathroom, and the queen size bed seemed small for two people. The breakfast was okay. There were plenty of varieties to choose from.
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酒店回复: 10/10Thank you for letting us know that we provided a safe and comfortable stay. We do have a great location with plenty of dining options within walking distance. Being an all queen suite hotel we still strive to make sure all of our guest are comfortable and I apologize that your bed was small for two people. We are always striving to make sure our breakfast appeals to everyone and if , on your next stay, you have suggestions please do not hesitate to share them.
4.0分
商务出差
Staff was friendly, checkin was quick and easy. Our riom was clean and the bed was comfortable.
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酒店回复: Lisa,Thank you for letting us know that you enjoyed your stay in our clean comfortable room. We will see you next time.
3.0分
家庭亲子
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This was our second time in one week to stay here, our first two bedroom we had a few days ago was excellent. This time the room was not as nice and when we used the pull out the bedding from previous people was still in the pull out and it was dirty. They quickly fixed it. Still the pullout was not comfortable at all! Sleeping on springs basically. We did bring an air mattress. Next time we will not plan for the pullout as an option to sleep on.
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酒店回复: David,I am so dismayed to learn of your issues during your second stay with us. I do, however, appreciate you letting us know that we have some issues to address and that you maintain your faith in us to visit again. The third time is the charm and we look forward to your next stay.
工作人员非常棒！早餐种类很多，味道也很好。房间电视一开始有点问题，但他们很快就上来修好了。肯定会再来入住的。
地理位置绝佳，靠近海滩和商店。
好的
The staff was so friendly and helpful! My dad had to have some accommodations after his surgery and they bent over backwards to help! The manager called and spoke to me directly to help me find a room that was wheelchair accessible. We were so impressed by their impeccable customer service! Thank you all so much for taking care of my family!
Nice place, but the breakfast is terrible, fake eggs, the lady serving used her bare hand to fill the waffle container without wearing gloves .. the other part of the stay was good…
Toilet
Complained on check out that toilet seat was needing fixed as it came down when I was doing urine & hurt me , not needing Doctor or hospital but it was sore at time.
Most of the staff, at least the front desk staff was excellent. Raveen and Kenneth were always willing to help and cared very much. The lady at breakfast was a little bit rude but breakfast was done very well. Crystal, the head housekeeper was also very willing to help
The property was pretty nice and felt safe. The location of this hotel was perfect for us. There were just a couple of things that I think could be changed. The room layout was a little odd with having the bed right next to the bathroom, and the queen size bed seemed small for two people. The breakfast was okay. There were plenty of varieties to choose from.
Staff was friendly, checkin was quick and easy. Our riom was clean and the bed was comfortable.
This was our second time in one week to stay here, our first two bedroom we had a few days ago was excellent. This time the room was not as nice and when we used the pull out the bedding from previous people was still in the pull out and it was dirty. They quickly fixed it. Still the pullout was not comfortable at all! Sleeping on springs basically. We did bring an air mattress. Next time we will not plan for the pullout as an option to sleep on.