酒店回复: Hello Saundra.We apologize about the inconvenience that you encountered during your stay with us. We had some satellite issues that are in the process of being fixed. Your feedback does matter, so thank you. We also found your scorebook and our manager has sent that out. She will follow up with you on a tracking number.
2.0分
情侣出游
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I had problems with that door lock. I had to ask the front desk twice to get it fixed. The room had two paper cups that were to last two people two days through cups of coffee and taking medications.
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酒店回复: We appreciate your feedback, Mr. Tharp. I will be sure to pass along this comment to the correct department to ensure that we better future stays.
3.0分
家庭亲子
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Construction early in the morning we stayed 3 night’s and every morning they where unbearably loud furniture outdated bed for a suite was hard the staff was one of the only bright spots everyone was super friendly and the Hereford house is a must eat
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酒店回复: We appreciate your feedback, Mr. Masters. I'm glad to hear that our hospitality shined through your stay with all the renovation construction going on. We apologize for the noise. This information will be brought up in our next management meeting. Thank you and we hope to welcome you back again for a future stay.
3.0分
其他
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It was ok
When we got to the room only one bed was made and that was strang. Wasn't sure if it was cleaned yet or not. Really wish the breakfast was included with hiw pricey the stay was.
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酒店回复: Thank you for your feedback, Mr. Reed. I will relay this comment to the proper department so it won't repeat itself for future stays.
4.0分
其他
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We only stayed one night but found the service and staff very friendly and accommodating. My only bit of disappointment was that the breakfast buffet was not included in the price of the stay and was pricey at $15.
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酒店回复: Thank you for your feedback, Miss Wriedt! Our prices fluctuate depending on the events happening locally. We had the Chiefs football home game this past weekend. We hope you enjoyed your stay!
2.0分
情侣出游
The room was run down and outdated. The blow dryer was broken and nearly caught fire when turned on. A very large centipede was seen on the bathroom wall.
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酒店回复: We appreciate you taking the time to share your experience with us. We have taken that blow dryer out of that room and replaced it. We do apologize for that inconvenience. Please be assured that we have informed the proper departments, so any this does not happen for future visits. Thank you.
3.0分
其他
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The reason for thw raring was that the beds were hard as a rock. Very uncomfortable. The barhroom was outdated and neede improvements. Water pressure in shower almost none existent. And 9ce maker on 3rd floor had no.ice.
酒店回复: Thank you for your feedback!
1.0分
其他
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We got to the hotel at our check in time and there wasnt a room available for our reservation. So we decided to sit in the lobby and wait alongside a few other families. The lobby looked like it hadnt been cleaned in a while and there were spills and crumbs everywhere. After about 30 min of waiting we decided to shop while we waited. Finally at 5:30 we got the text saying that our room was ready, two hours after our scheduled check in time. Once we got to our room and entered i realized that the room wasnt the room that i had paid for. So i had to go downstairs and get a refund for the price difference or the room we were in. The staff were very helpful and did the best they could. Overall it was a dissapointing experience.
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酒店回复: Hello.Thank you for taking the time to share your experience with us. On behalf of our entire team, I want to extend our sincerest apologies for the inconvenience you encountered during your recent stay.We deeply regret that your room was not ready at the scheduled check-in time and that the condition of our lobby did not meet your expectations. This is certainly not the standard of service or cleanliness we strive to uphold, and we understand how frustrating it must have been to wait—especially alongside other families—without a comfortable or clean environment.Additionally, we apologize for the mix-up with your room type and the delay in resolving the issue. While we’re glad to hear that our staff did their best to assist you, we recognize that the overall experience fell short of what you rightfully expected and deserved.Please know that your feedback has been shared with our management team, and we are taking steps to ensure these issues are addressed promptly. We value your patronage and hope to have the opportunity to welcome you back in the future, providing the seamless and enjoyable stay you should always expect from us.
2.0分
家庭亲子
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Caulking of the the bathroom, vanity & tub, was a mess. The railings on the pool & hot tub are not secure. Definately needs updating. I expected & certainly hoped for more from a Hilton Garden property.
3.0分
家庭亲子
staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.
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酒店回复: We apologize that we didn't meet your expectations this time. We are getting ready to start renovations and would love to have you come back and experience the new property.
电视有问题，无法收看基本频道 abc、NBC、CBS，尤其是周末的体育节目。客房服务人员在洗手间发现了我的记分簿，前台表示他们会把它寄给我。
I had problems with that door lock. I had to ask the front desk twice to get it fixed. The room had two paper cups that were to last two people two days through cups of coffee and taking medications.
Construction early in the morning we stayed 3 night’s and every morning they where unbearably loud furniture outdated bed for a suite was hard the staff was one of the only bright spots everyone was super friendly and the Hereford house is a must eat
It was ok
When we got to the room only one bed was made and that was strang. Wasn't sure if it was cleaned yet or not. Really wish the breakfast was included with hiw pricey the stay was.
We only stayed one night but found the service and staff very friendly and accommodating. My only bit of disappointment was that the breakfast buffet was not included in the price of the stay and was pricey at $15.
The room was run down and outdated. The blow dryer was broken and nearly caught fire when turned on. A very large centipede was seen on the bathroom wall.
The reason for thw raring was that the beds were hard as a rock. Very uncomfortable. The barhroom was outdated and neede improvements. Water pressure in shower almost none existent. And 9ce maker on 3rd floor had no.ice.
We got to the hotel at our check in time and there wasnt a room available for our reservation. So we decided to sit in the lobby and wait alongside a few other families. The lobby looked like it hadnt been cleaned in a while and there were spills and crumbs everywhere. After about 30 min of waiting we decided to shop while we waited. Finally at 5:30 we got the text saying that our room was ready, two hours after our scheduled check in time. Once we got to our room and entered i realized that the room wasnt the room that i had paid for. So i had to go downstairs and get a refund for the price difference or the room we were in. The staff were very helpful and did the best they could. Overall it was a dissapointing experience.
Caulking of the the bathroom, vanity & tub, was a mess. The railings on the pool & hot tub are not secure. Definately needs updating. I expected & certainly hoped for more from a Hilton Garden property.
staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.