酒店回复: Dear Marina,Good morning, and thank you for taking the time to share your recent experience. I want to sincerely apologize for the upsetting and unacceptable interaction you had with our front desk team. No guest should ever feel mistreated or uncomfortable in our care, and I am truly sorry that this was your experience.It is especially troubling to hear that you were spoken to harshly and followed through the property — this behavior is completely out of line with our standards and values. I also understand how important breakfast availability was to your family, especially with your children participating in a tournament. While our breakfast hours take place from 7am-9am, such behavior is unacceptable.In recognition of your distress and as a gesture of goodwill, I would like to offer you 45,000 Sonesta Travel Pass points, equivalent to a two-night stay at our property. These points can be redeemed at any participating Sonesta hotel, and I hope this demonstrates our sincere regret for your experience. This experience does not reflect the Sonesta experience and we wish to offer you an opportunity to experience the proper Sonesta Stay.To help us address the situation appropriately, could you please confirm whether the front desk team member involved was named “Mel,” or provide any identifying details that might assist us in following up? Additionally, if you remember anything about the team member who offered you support afterward, we would like to ensure they are properly acknowledged.Marina, thank you again for bringing this to our attention. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure no other guest has a similar experience.With sincere apologies,
酒店回复: Thank you for staying with us. Management will be looking into the concerns you encountered during your stay.
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太糟糕了
太糟糕了！！我花了 100 美元，浴缸却无法使用！！从我进去的那一刻起就很糟糕，而且没有任何补偿
酒店回复: Thank you for your feedback.
4.0分
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翻译提供方：Google
酒店很棒。包括客人和工作人员在内的每个人都很友好。大家聚在一起吃早餐时，感觉就像一个家庭一样。
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酒店回复: We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,The Sonesta ES Suites Atlanta Alpharetta Windward team
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翻译提供方：Google
房间预订得并不满。所以我不明白为什么我订到了一间墙体损坏、空调几乎坏不了的房间。
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酒店回复: Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Atlanta Alpharetta Windward. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Atlanta Alpharetta Windward. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
4.0分
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翻译提供方：Google
房间需要修缮
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酒店回复: Thank you for your feedback. We will be looking into your concerns.
3.0分
其他
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Breakfast is acceptable. Room was somewhat clean but had what looked like mold on the bathroom ceiling. No real coffee until 7 AM ... all you get until then is coffee from the one in your room. I ran out of creamer and front desk said they didnt have any...have to get it from housekeeping, but housekeeping is only done once a week. I took a paper cup and got some liquid cream from the large dispensers that are only accessible during breakfast and stored that in my fridge for the next morning.
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酒店回复: Thank you for contacting Sonesta ES Suites Alpharetta. We would like to start by apologize for the inconvenience you faced during your stay. Please give us a call back when you decided to stay with us again and we can give you a better deal and 25% off on your next stay.Do let know if you need anything else.
家人推荐的，所以我在网上预订了。抵达后受到了最友善的员工的接待，入住手续办得很顺利。房间干净整洁，也很好找。退房也很方便。下次来这个城市我肯定还会住在这里。酒店地理位置很好，街对面和附近就有餐馆、药店和其他商店。
晚上睡觉有人聊天和大声喧哗
住在一层楼上有人走动的声音太大
一切都很棒，有带烤架和户外火炉的休息区，周围景色也很美。
第一次入住Sonesta，也是最后一次。我从来没有被早班服务员这么粗暴地对待过。她因为我的孩子在早上7点前看到热腾腾的早餐而大声呵斥，还对我们7点前就来酒店的行为大发雷霆，足足训斥了10分钟。送餐员并不介意，他甚至觉得她这样对待我们很不好。这真是令人神清气爽的一天的开始，也体现了“南方待客之道”。
酒店本身就是个垃圾场。地毯散发着难闻的气味，床单潮湿，床垫和枕头凹凸不平。
不会再住了。不算太糟糕，但肯定有点破旧。折叠床垫脏得厉害，弹簧几乎撑破了床垫。健身房还行，但勉强够用。所有东西似乎都需要维护和维修。房间里的暖气设备要么烧坏了，要么冻得不行。工作人员很友好。
太糟糕了
太糟糕了！！我花了 100 美元，浴缸却无法使用！！从我进去的那一刻起就很糟糕，而且没有任何补偿
酒店很棒。包括客人和工作人员在内的每个人都很友好。大家聚在一起吃早餐时，感觉就像一个家庭一样。
房间预订得并不满。所以我不明白为什么我订到了一间墙体损坏、空调几乎坏不了的房间。
房间需要修缮
Breakfast is acceptable. Room was somewhat clean but had what looked like mold on the bathroom ceiling. No real coffee until 7 AM ... all you get until then is coffee from the one in your room. I ran out of creamer and front desk said they didnt have any...have to get it from housekeeping, but housekeeping is only done once a week. I took a paper cup and got some liquid cream from the large dispensers that are only accessible during breakfast and stored that in my fridge for the next morning.