酒店回复: Dear XiaoQin,We are so pleased that our very convenient suite and location were the enjoyments of your stay, yet regret that we did not exceed your expectations. I apologize for the poor condition issues you encountered and that you were not aware of our free breakfast. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Stacie AnnoGeneral Manager
4.0分
家庭亲子
There was some drainage issue in sink and tub, but staff was kind enough to replace our room to another room.
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酒店回复: I’m sorry to hear about the issues you encountered with the drainage in your first room. We strive to maintain our facilities in the best condition, and clearly, we fell short. Your feedback is crucial for us to make the necessary improvements. We would appreciate another chance to host you and provide a better experience.
4.0分
其他
Airport shuttle driver was friendly and helpful. Check in staff was friendly and professional. We were treated with good hospitality and respect.
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酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
5.0分
家庭亲子
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The suite was perfect and cute. Hotel was very clean and easy to find. The room was spacious for our family of three. Will stay again. Thomas was very kind and professional and greeted us very nicely.
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酒店回复: Thank you for recognizing the hard work of our staff. We take great pride in providing exceptional service, so it's rewarding to know we met your expectations. Your kind words will be shared with the team and will undoubtedly uplift their spirits. We look forward to your next visit!
3.0分
家庭亲子
The rooms are old and the space isnt as clean.its an ok stay with family and kids. Safe, drcent sized rooms, nice big bathrooms.
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酒店回复: We aim to impress, so I'm sorry that your visit was just ok. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.
4.0分
家庭亲子
Staff was very friendly / helpful. Breakfast was good and they even had different options each day.
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酒店回复: We're so grateful you had a wonderful experience with us! Thank you for choosing our hotel as your stay. We can't wait to host you again soon and make your next visit just as lovely.
5.0分
其他
Extremely spacious rooms, very contemporary. Everyone working there was extremely pleasant. Very convenient location for access to the 229 bus route.
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酒店回复: We're so happy to hear that you had a wonderful experience during your recent stay at our hotel! Thank you so much for your kind review and for choosing us. Your fantastic recommendation really helps other travelers feel confident about their upcoming visits. We can't wait to welcome you back soon!
3.0分
其他
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The facility itself was fine….what wasn’t fine was the charge for parking. This was never disclosed to us. The charge is $13.00 per day to stay at a hotel that you are already paying for! We won’t be returning.
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酒店回复: Dear Guest, I am sorry that you were disappointed with the parking. We understand that there may have been some confusion regarding the charge, and we sincerely apologize for any inconvenience this may have caused. Please know that we do have the charge clearly listed on all our booking sites. In the airport area, parking is highly valued, and fees are charged for the upkeep of the parking facilities. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Stacie Anno, GM
2.0分
其他
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Not Hilton standard
Check in is super late, arrived early and was told that early check in would come with a fee which is crazy because a room was actually available but only if you pay extra. The mattress was so soft and the pillows were non existent. Lastly house keeping never came to clean our room, no clean towels, nothing. Ive never been to a hotel were house keeping didnt house keep.
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酒店回复: Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.
我喜欢这里的位置、早餐和房间设施。但我不喜欢房间没有及时打扫。
套房很方便，毛巾干净。房间有些地方需要维护，比如窗帘上方的装饰板有一侧脱落了1英寸。酒店位置很好，离机场很近。冬天游泳池关闭，健身房也找不到。房间里没有吹风机。我住了两天，服务员都没敲门。有免费早餐，退房的时候才发现。
There was some drainage issue in sink and tub, but staff was kind enough to replace our room to another room.
Airport shuttle driver was friendly and helpful. Check in staff was friendly and professional. We were treated with good hospitality and respect.
The suite was perfect and cute. Hotel was very clean and easy to find. The room was spacious for our family of three. Will stay again. Thomas was very kind and professional and greeted us very nicely.
The rooms are old and the space isnt as clean.its an ok stay with family and kids. Safe, drcent sized rooms, nice big bathrooms.
Staff was very friendly / helpful. Breakfast was good and they even had different options each day.
Extremely spacious rooms, very contemporary. Everyone working there was extremely pleasant. Very convenient location for access to the 229 bus route.
The facility itself was fine….what wasn’t fine was the charge for parking. This was never disclosed to us. The charge is $13.00 per day to stay at a hotel that you are already paying for! We won’t be returning.
Not Hilton standard
Check in is super late, arrived early and was told that early check in would come with a fee which is crazy because a room was actually available but only if you pay extra. The mattress was so soft and the pillows were non existent. Lastly house keeping never came to clean our room, no clean towels, nothing. Ive never been to a hotel were house keeping didnt house keep.