酒店回复: Dear XiaoQin,We are so pleased that our very convenient suite and location were the enjoyments of your stay, yet regret that we did not exceed your expectations. I apologize for the poor condition issues you encountered and that you were not aware of our free breakfast. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Stacie AnnoGeneral Manager
5.0分
其他
Extremely spacious rooms, very contemporary. Everyone working there was extremely pleasant. Very convenient location for access to the 229 bus route.
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酒店回复: We're so happy to hear that you had a wonderful experience during your recent stay at our hotel! Thank you so much for your kind review and for choosing us. Your fantastic recommendation really helps other travelers feel confident about their upcoming visits. We can't wait to welcome you back soon!
3.0分
其他
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The facility itself was fine….what wasn’t fine was the charge for parking. This was never disclosed to us. The charge is $13.00 per day to stay at a hotel that you are already paying for! We won’t be returning.
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酒店回复: Dear Guest, I am sorry that you were disappointed with the parking. We understand that there may have been some confusion regarding the charge, and we sincerely apologize for any inconvenience this may have caused. Please know that we do have the charge clearly listed on all our booking sites. In the airport area, parking is highly valued, and fees are charged for the upkeep of the parking facilities. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Stacie Anno, GM
2.0分
其他
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Not Hilton standard
Check in is super late, arrived early and was told that early check in would come with a fee which is crazy because a room was actually available but only if you pay extra. The mattress was so soft and the pillows were non existent. Lastly house keeping never came to clean our room, no clean towels, nothing. Ive never been to a hotel were house keeping didnt house keep.
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酒店回复: Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.
1.0分
商务出差
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I was so disappointed with my stay at Homewood Suites. I often stay in KC close to MCI, and have nover had this bad of an experience. I chose this hotel because it had a living room with a fireplace
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酒店回复: I'm so sorry for your poor experience at our hotel and we are very sorry we did not meet your expectations. We value you as our guest and appreciate you taking the time to write. We hope to have the opportunity to welcome you for a more pleasurable experience.
5.0分
家庭亲子
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At breakfast, juice was in pitchers and not readily available. Bed a little hard and reservation was for 6 so new would need sofa sleeper. Had to ask for bedding. Staff was very nice and helpful. Would stay there again.
5.0分
家庭亲子
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Great property. I would only recommend updated tv services so that guest can sign in to their streaming services. Staff was polite and professional. Facility was clean and nice
5.0分
商务出差
The floor did not feel vacuumed but otherwise it was good. Pool was not open which we weren’t told we saw it was closed; unsure why.
我有房间的照片和视频。午夜后换了两个房间！因为篮球锦标赛，我的孩子们出城到街上找房间。谢天谢地，凯悦能让我们住进去，因为附近很多希尔顿酒店都被订满了。很多球队在堪萨斯城都停赛了，所以情况很可怕。我仍然会预订，因为我喜欢希尔顿的酒店，但这次不行。我希望这个问题能得到解决。我家损失了很多钱。为我家订了这套套房，省了不少钱，因为我们可以在房间里做饭吃饭。我们不得不把旧房间里的食物扔掉，因为我们没有使用“全套厨房”的所有设施。浪费金钱、食物和时间。
我喜欢这里的位置、早餐和房间设施。但我不喜欢房间没有及时打扫。
套房很方便，毛巾干净。房间有些地方需要维护，比如窗帘上方的装饰板有一侧脱落了1英寸。酒店位置很好，离机场很近。冬天游泳池关闭，健身房也找不到。房间里没有吹风机。我住了两天，服务员都没敲门。有免费早餐，退房的时候才发现。
Extremely spacious rooms, very contemporary. Everyone working there was extremely pleasant. Very convenient location for access to the 229 bus route.
The facility itself was fine….what wasn’t fine was the charge for parking. This was never disclosed to us. The charge is $13.00 per day to stay at a hotel that you are already paying for! We won’t be returning.
Not Hilton standard
Check in is super late, arrived early and was told that early check in would come with a fee which is crazy because a room was actually available but only if you pay extra. The mattress was so soft and the pillows were non existent. Lastly house keeping never came to clean our room, no clean towels, nothing. Ive never been to a hotel were house keeping didnt house keep.
I was so disappointed with my stay at Homewood Suites. I often stay in KC close to MCI, and have nover had this bad of an experience. I chose this hotel because it had a living room with a fireplace
At breakfast, juice was in pitchers and not readily available. Bed a little hard and reservation was for 6 so new would need sofa sleeper. Had to ask for bedding. Staff was very nice and helpful. Would stay there again.
Great property. I would only recommend updated tv services so that guest can sign in to their streaming services. Staff was polite and professional. Facility was clean and nice
The floor did not feel vacuumed but otherwise it was good. Pool was not open which we weren’t told we saw it was closed; unsure why.