The room was filthy. The sheets were stained. However, The staff was very friendly and helpful.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
1.0分
家庭亲子
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To start, the food (snacks) we got from the lobby was weeks expired. Upon entering, we didn’t receive a gift bag like other patrons. The food in the restaurant was “fine”. The waitress was amazing, but working by herself and there was obviously to many people for one person to attended bar and serve food. There were no sheets for the pull out. Lastly, the room was not as clean as what one would expect from this price point. The shower floor was not great and crumbs under the bed upon arrival
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酒店回复: I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.
5.0分
其他
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Karen who worked during breakfast service was amazing. She went above and beyond. When I asked for decaf coffee, not only did she make some she poured me a cup and fixed it how I liked. Just because she could. True kindness and customer service for a tired mom.
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酒店回复: Thank you for staying with us. I will be sure to let Karen know that her consistent effort in hospitality has not gone unnoticed. We look forward to hosting you again.
3.0分
其他
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Bed and pillows were uncomfortable, breakfast was a let down. Also paying for parking was annoying, would have went other places if I would have known about these things.
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酒店回复: I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.
2.0分
其他
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Outdated hotel. No access to streaming platforms in room. No access to cast device to tv, but the TV’s are “smart”? Less than 2 hours after breakfast started, the kitchen ran out of food. The kitchen staff was telling the guests they didn’t anticipate a full hotel. Really? On a weekend with an important sporting event in town, kids tournaments, band competitions, and the hotel can’t feed everyone which is a big selling point for the hotel? The in room coffee pot was the old fashioned brew bag coffee, but there were k cups in the room. I couldn’t even make coffee. Never staying here again.
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酒店回复: I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.
3.0分
情侣出游
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A shadow of what Embassy Suites once were. Elevators painfully slow (1 not working); room furnishings dated; no convenient handicapped parking close to entrance; $15 charge for parking then receive notice that car should be gone by 10 am, tho checkout not till 11 & staff unfriendly when asked about it. Will look to other lodging from now on...
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酒店回复: I apologize for the shortcomings you experienced during your stay, and I truly appreciate you taking the time to share your feedback. Receiving comments from our valued guests is one of the main ways we improve. Thank you for your business, and please rest assured that we will address your concerns. We hope you will consider returning if your travels bring you back to Kansas City.
3.0分
其他
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Had to pay for parking even if you werent being shuttled to the airport. The outside door to the pool didnt lock. The pool door leading to the hotel also wouldnt lock and looked like it had been broken into
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酒店回复: Thank you for choosing us. I truly apologize that your experience didn't meet your expectations. Your feedback is invaluable to us, and we genuinely hope to have the chance to provide you with a much better experience on your next visit.
5.0分
商务出差
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The room was spotless, well located. Free transportation to and from the hotel was great. The hotel was beautifully set up. The breakfast was fresh and delicious. The best feature was the glass elevator overlookjng the hotel interior!
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酒店回复: We are happy to hear from you and appreciate your choice to stay with us. We are thrilled that our cleanliness, atrium, and hot breakfast exceeded your expectations and made for a wonderful experience. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice in Kansas City.
1.0分
家庭亲子
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The room was not satisfied. The AC vent was blowing out some foul smell. The elevator was dirty.. breakfast was good.. it will be our last to stay there. Not happy
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酒店回复: Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience, so I regret that we did not meet our goal. I apologize that an odor was detected and that our elevator was not met with our high-quality care and service. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience.
房间很大，需要和前台说客房打扫服务，对面有烤肉店
The room was filthy. The sheets were stained. However, The staff was very friendly and helpful.
To start, the food (snacks) we got from the lobby was weeks expired. Upon entering, we didn’t receive a gift bag like other patrons. The food in the restaurant was “fine”. The waitress was amazing, but working by herself and there was obviously to many people for one person to attended bar and serve food. There were no sheets for the pull out. Lastly, the room was not as clean as what one would expect from this price point. The shower floor was not great and crumbs under the bed upon arrival
Karen who worked during breakfast service was amazing. She went above and beyond. When I asked for decaf coffee, not only did she make some she poured me a cup and fixed it how I liked. Just because she could. True kindness and customer service for a tired mom.
Bed and pillows were uncomfortable, breakfast was a let down. Also paying for parking was annoying, would have went other places if I would have known about these things.
Outdated hotel. No access to streaming platforms in room. No access to cast device to tv, but the TV’s are “smart”? Less than 2 hours after breakfast started, the kitchen ran out of food. The kitchen staff was telling the guests they didn’t anticipate a full hotel. Really? On a weekend with an important sporting event in town, kids tournaments, band competitions, and the hotel can’t feed everyone which is a big selling point for the hotel? The in room coffee pot was the old fashioned brew bag coffee, but there were k cups in the room. I couldn’t even make coffee. Never staying here again.
A shadow of what Embassy Suites once were. Elevators painfully slow (1 not working); room furnishings dated; no convenient handicapped parking close to entrance; $15 charge for parking then receive notice that car should be gone by 10 am, tho checkout not till 11 & staff unfriendly when asked about it. Will look to other lodging from now on...
Had to pay for parking even if you werent being shuttled to the airport. The outside door to the pool didnt lock. The pool door leading to the hotel also wouldnt lock and looked like it had been broken into
The room was spotless, well located. Free transportation to and from the hotel was great. The hotel was beautifully set up. The breakfast was fresh and delicious. The best feature was the glass elevator overlookjng the hotel interior!
The room was not satisfied. The AC vent was blowing out some foul smell. The elevator was dirty.. breakfast was good.. it will be our last to stay there. Not happy