Almost all aspects of the hotel and our stay were good. Friendly staff, good breakfast, nice pool and hot tub. The big issue we had was with our room smelling extremely smoky. It was a non-smoking room but cigarette smoke from somewhere else somehow came into our room (330) through the AC so we had to turn it off, which helped a bit. Our clothes even smelled smoky after the hotel stay. Crazy.
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. We apologize for the smoky smell coming into your room. I'm not sure how exactly the smell got in there but thank you for bringing it to our attention. Danny T
3.0分
其他
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Service was excellent and facility was very clean. However, the room needed better upkeep. Multiple things in the room were broken - toilet paper holder, a shelf in the bathroom, and toilet handle. The handle in the shower was starting to break. AC/heater unit had exposed wiring.
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酒店回复: Dear guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our excellent service and found the facility clean—our team truly appreciates the recognition.At the same time, we sincerely apologize for the maintenance issues you encountered in your room. This is not the level of quality we aim to provide, and we appreciate you bringing these concerns to our attention. Your feedback has already been shared with our maintenance team so we can address the broken fixtures and exposed wiring promptly.We are also pleased to share that our property will be undergoing renovations in the near future, which will include updates and improvements to our guest rooms to ensure a more comfortable and seamless experience.Thank you again for your valuable feedback. We hope to welcome you back for a much smoother stay.Sincerely,Hotel Management
4.0分
其他
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The breakfast menu was good but they need a bigger dining room because the hotel was full and they didn’t have enough tables to sit at. They also didn’t keep the food items full and they were constantly of different items. The front staff were very friendly and helpful especially Jennie. They also had to print off my airline boarding passes at the front desk because they were having problems in their business center with their printer. The hotel is old and probably should be updated in the near future if they expect people to stay here.
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. We appreciate your thoughtful feedback on your recent stay with us. We are planning a renovation soon so hopefully the next time you're in town you decide to stay with us.
5.0分
家庭亲子
We reserved 4 rooms for a family outing. Rooms were nice. Staff was friendly. Breakfast was good. Pet friendly. Pool was too cold to swim in.
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. I'm happy to see you and your family enjoyed your stay with us besides the pool being too cold. I apologize for the issue and we already looked into it. We greatly appreciate your feedback and we look forward to seeing you again soon!-Hotel Management
5.0分
情侣出游
Room was clean and the property was well maintained. The desk staff was very friendly. Thumbs up to this property.
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. I'm happy to see you enjoyed your stay and everything went well. We look forward to seeing you the next time you're in town!
4.0分
其他
Hotel is older but rooms and bathrooms have been renovated.
Breakfast area clean, attendant was always cleaning and food was hot!
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. I'm happy to see you enjoyed your stay and everything went well. We look forward to seeing you the next time you're in town!
2.0分
家庭亲子
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The TV and the mini refrigerator did not work. We contacted the front desk and they did offer to switch rooms however, we had a late check in and we had already had everything spread out in the room and were ready for bed so we opted out. In the morning housekeeping came into our room without knocking. We we complained to the front desk it was pretty much just a shrug of the shoulder.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. While we’re glad our team immediately offered a room change when the TV and mini refrigerator were not working, we completely understand why moving rooms so late at night wasn’t convenient for you.We are especially sorry to hear about the housekeeping team entering your room without knocking. This is not acceptable and does not reflect the standards we hold for guest privacy and respect. Please know that we are addressing this matter with our housekeeping leadership to ensure it does not happen again.We also apologize if our front desk response did not convey the urgency and concern you deserved. Your comfort and peace of mind matter to us, and we will be reinforcing better communication and service follow-up with our entire team.We appreciate you sharing this feedback, as it helps us improve. We hope you’ll consider giving us another opportunity in the future so we can provide you with a much better stay.Sincerely,Hotel Management
4.0分
其他
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When my wife and I checked in on Sunday October 19th we were assigned Room 405. When we got to the room and opened up the refrigerator we saw a live roach crawling inside and the whole refrigerator was wet inside. I went back down to the front desk and had our room changed to Room 301 which was much better. Jennie at the front desk in the morning was very friendly and helpful. Otherwise everything was wonderful.
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酒店回复: Thank you for staying with us at the Hampton Inn St. Charles. I'm very sorry to see you had a bug in your fridge. I don't think I've ever heard of that issue before, but it will definitely be looked into and taken care of, so we don't have that issue anywhere else in the hotel.We appreciate your feedback and hope to see you the next time you're in town.
2.0分
其他
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Absolutely NOT worth the cost or up to standards
We asked for a room that did not face the interstate, it was checked and stated it was not facing it.
We were given a tiny room with a slider door bathroom, a window space was actually a closet with a curtain infront.
The bathroom had mold on the seams.
The tub backed up and was slow to drain.
The neighbors showed up at 11pm and were loud and happy... though hard to sleep though as the walls were thin. Called down for ear plugs and they were out.
Overall I would NEVER recommend or stay here again.
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酒店回复: I'm sorry to see you didn't have an enjoyable stay with us. We wish to provide a pleasant experience for you for all our guests and I'm sorry we fell short. We hope you consider staying with us again.
希尔顿欢朋酒店通常地理位置优越，便于前往周边区域。我需要在两个城镇之间往返，这次住宿体验很棒。
Almost all aspects of the hotel and our stay were good. Friendly staff, good breakfast, nice pool and hot tub. The big issue we had was with our room smelling extremely smoky. It was a non-smoking room but cigarette smoke from somewhere else somehow came into our room (330) through the AC so we had to turn it off, which helped a bit. Our clothes even smelled smoky after the hotel stay. Crazy.
Service was excellent and facility was very clean. However, the room needed better upkeep. Multiple things in the room were broken - toilet paper holder, a shelf in the bathroom, and toilet handle. The handle in the shower was starting to break. AC/heater unit had exposed wiring.
The breakfast menu was good but they need a bigger dining room because the hotel was full and they didn’t have enough tables to sit at. They also didn’t keep the food items full and they were constantly of different items. The front staff were very friendly and helpful especially Jennie. They also had to print off my airline boarding passes at the front desk because they were having problems in their business center with their printer. The hotel is old and probably should be updated in the near future if they expect people to stay here.
We reserved 4 rooms for a family outing. Rooms were nice. Staff was friendly. Breakfast was good. Pet friendly. Pool was too cold to swim in.
Room was clean and the property was well maintained. The desk staff was very friendly. Thumbs up to this property.
Hotel is older but rooms and bathrooms have been renovated.
Breakfast area clean, attendant was always cleaning and food was hot!
The TV and the mini refrigerator did not work. We contacted the front desk and they did offer to switch rooms however, we had a late check in and we had already had everything spread out in the room and were ready for bed so we opted out. In the morning housekeeping came into our room without knocking. We we complained to the front desk it was pretty much just a shrug of the shoulder.
When my wife and I checked in on Sunday October 19th we were assigned Room 405. When we got to the room and opened up the refrigerator we saw a live roach crawling inside and the whole refrigerator was wet inside. I went back down to the front desk and had our room changed to Room 301 which was much better. Jennie at the front desk in the morning was very friendly and helpful. Otherwise everything was wonderful.
Absolutely NOT worth the cost or up to standards
We asked for a room that did not face the interstate, it was checked and stated it was not facing it.
We were given a tiny room with a slider door bathroom, a window space was actually a closet with a curtain infront.
The bathroom had mold on the seams.
The tub backed up and was slow to drain.
The neighbors showed up at 11pm and were loud and happy... though hard to sleep though as the walls were thin. Called down for ear plugs and they were out.
Overall I would NEVER recommend or stay here again.