The room had a funny odor, like dirty carpet smell, shower wasn’t clean, soap scum residue in shower and found pieces of hair in shower, hair on carpet, bed was a full size not a queen and was very uncomfortable, chair in room was outdated and dirty, floor in bathroom was dirty, I use to be a housekeeper and you can tell the room wasn’t inspected by a supervisor after cleaning. Potential is there.
展开
酒店回复: Hi Keshuna, We sincerely apologize for the issues you addressed in your survey. This is definitely not what we like to hear. Your feedback is very important to us and will be shared with our team to prevent this from happening again. Thank you for your stay and we hope to see you again for a much better stay in the future.
3.0分
商务出差
paid for a deluxe room, got a room with mold everywhere, old, worn out furniture
展开
酒店回复: Thank you for taking the time to share your experience, as this is not the lasting impression we like to leave on with our guest(s). Your feedback is very important to us and will be shared with management for a much better stay for pour future guest(s).
1.0分
家庭亲子
Property is completely run down. First room stunk so bad I didn’t even make it it door. Very disappointed
展开
酒店回复: We sincerely apologize that we fell short on making you completely satisfied with your stay. Maintenance is currently working on the room you were dissatisfied with. We don't take feedback such as yours lightly. Our team is currently working to address all issues. Thank you for your stay. We hope to see you again for a much better stay in the future.
1.0分
情侣出游
展开
Bathroom was dirty - toilet had been used and not even flushed, no bath towels in bathroom, carpets didn’t seem to have been vacuumed and
carpet felt wet from 9humiditybin room
展开
酒店回复: Thank you for your response. However, we apologize for falling short on making you completely satisfied with your stay. Your feedback is very important to us and will be shared with our team for a better stay in the future.
4.0分
情侣出游
The location and the room rate. The beds are not too comfortable. Needs new mattresses.
展开
酒店回复: Thank you for booking your stay with us and taking the time to share your feedback. We apologize for falling short of your expectations and making you completely satisfied with your stay. It was great having you here and we look forward to seeing you again for a much better stay in the future.
3.0分
家庭亲子
Great staff-very friendly. Room was very outdated and always felt damp.
展开
酒店回复: Hi Robin,Thank you for booking your stay with us. We are glad to know that you found our staff to be very friendly. Your feedback is very important to us and will be shared with management for a better stay in the future. Thank you for your stay.
4.0分
其他
No real problems to report. Was what we needed, where and when we needed it. Front desk staff very friendly.
展开
酒店回复: Thank you so much for booking your stay with us. We are glad to know you enjoyed your stay with us. It was great having you here. We look forward to seeing you again soon.
3.0分
其他
Property was nice overall. The staff was very nice and helpful. The room smelled a little funny and like humid but it was nice.
展开
酒店回复: Thank you for booking your stay with us and taking the time to share your positive feedback. We happy to know that you found our property to be nice and our staff to be very nice and helpful. We will have our maintenance team to check into the smell and the humidness of the room you were in. It was great having you here and we look forward to seeing you again for a much better stay.
3.0分
情侣出游
Was not the quality expected from Hilton.. Service was laxed. I had to ask twice to get a coffee maker that worked and condements for the coffee.
展开
酒店回复: Hi William,We sincerely apologize for falling short on making you completely satisfied during your stay. You should not have had to ask more than one time for what you needed. We will be sure to address this with our staff such that this does not happen to anyone else. We hope to have the opportunity to make your next stay, a better stay if you should decide to stay with us again. Thank you for your recent stay.
2.0分
其他
展开
Absolutely gross
Our bathroom in room 120 smelled like dead animal in the walls. I had to go to the store and buy an air freshener. The shades on the windows were broken and filthy. There was no way to keep them open and one of them didn’t close properly so a light in parking lot was shining in my face all night. The floor was moist and gross. Wall paper was peeling off the wall next to the toilet. Not enough light in the room since we were unable to open the shades.
展开
酒店回复: Thank you for booking your stay with us and taking the time to share your feedback. We are sorry to learn that you were not happy with your stay. We would have been more than happy to move you to another room had we known this while you were here. Your feedback is very important to us and will be shared with our maintenance team for our future guest. We look forward to seeing you again for a much better stay.
The room had a funny odor, like dirty carpet smell, shower wasn’t clean, soap scum residue in shower and found pieces of hair in shower, hair on carpet, bed was a full size not a queen and was very uncomfortable, chair in room was outdated and dirty, floor in bathroom was dirty, I use to be a housekeeper and you can tell the room wasn’t inspected by a supervisor after cleaning. Potential is there.
paid for a deluxe room, got a room with mold everywhere, old, worn out furniture
Property is completely run down. First room stunk so bad I didn’t even make it it door. Very disappointed
Bathroom was dirty - toilet had been used and not even flushed, no bath towels in bathroom, carpets didn’t seem to have been vacuumed and
carpet felt wet from 9humiditybin room
The location and the room rate. The beds are not too comfortable. Needs new mattresses.
Great staff-very friendly. Room was very outdated and always felt damp.
No real problems to report. Was what we needed, where and when we needed it. Front desk staff very friendly.
Property was nice overall. The staff was very nice and helpful. The room smelled a little funny and like humid but it was nice.
Was not the quality expected from Hilton.. Service was laxed. I had to ask twice to get a coffee maker that worked and condements for the coffee.
Absolutely gross
Our bathroom in room 120 smelled like dead animal in the walls. I had to go to the store and buy an air freshener. The shades on the windows were broken and filthy. There was no way to keep them open and one of them didn’t close properly so a light in parking lot was shining in my face all night. The floor was moist and gross. Wall paper was peeling off the wall next to the toilet. Not enough light in the room since we were unable to open the shades.