Staff was super-nice and helpful, very attentive. Rooms were clean, maybe a little "worn", but clean.
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酒店回复: Hi Maureen,Thank you for choosing Hampton Inn-Americus for your stay. We are happy to know that you found our staff to be super nice, helpful and very attentive. We are also happy to know that you found our rooms to be clean. We loved having you here and look forward to your next stay.
4.0分
商务出差
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Didn't get to try the breakfast. Had an event attend. Room was clean and comfy but AC unit made noise each night and there were water stains in the toilet bowl.
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酒店回复: Thank you for choosing Hampton Inn-Americus for your stay. We are happy to know you had a good stay with us and we look forward to seeing you again soon.
3.0分
其他
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Had to check out early due to noise level several nights in a row. Spoke to the staff about it, they talked to the folks making all the noise but nothing changed. Had to find another hotel so I could get a nights sleep.
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酒店回复: Thank you for staying with us and taking the time to share your feedback. We apologize for the issue with the noise from another room. However, we offered to change your room away from this room, but you chose not to move. We tried to appease you, but you declined.
5.0分
其他
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This is the second time I’ve stayed at this property and I enjoyed both times. The staff was very friendly and helpful. My room was clean and the breakfast was good. I will be staying at the Hampton Inn in Albany Georgia and I hope it’s as nice as this one in Americus Georgia.
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酒店回复: Thank you so much for your wonderful feedback, Serena. We are so happy that you enjoyed your stay with us and found our staff to be very helpful and friendly. It's always great having you here and we look forward to seeing you again soon.
5.0分
家庭亲子
The accommodations were clean, the breakfast was great, and the staff was very courteous.
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酒店回复: We are so happy to know that you had a great stay and found our accommodations to be clean, with a great breakfast and very courteous staff. We loved having you here and look forward to your next stay.
2.0分
其他
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The room had a funny odor, like dirty carpet smell, shower wasn’t clean, soap scum residue in shower and found pieces of hair in shower, hair on carpet, bed was a full size not a queen and was very uncomfortable, chair in room was outdated and dirty, floor in bathroom was dirty, I use to be a housekeeper and you can tell the room wasn’t inspected by a supervisor after cleaning. Potential is there.
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酒店回复: Hi Keshuna, We sincerely apologize for the issues you addressed in your survey. This is definitely not what we like to hear. Your feedback is very important to us and will be shared with our team to prevent this from happening again. Thank you for your stay and we hope to see you again for a much better stay in the future.
3.0分
商务出差
paid for a deluxe room, got a room with mold everywhere, old, worn out furniture
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酒店回复: Thank you for taking the time to share your experience, as this is not the lasting impression we like to leave on with our guest(s). Your feedback is very important to us and will be shared with management for a much better stay for pour future guest(s).
1.0分
家庭亲子
Property is completely run down. First room stunk so bad I didn’t even make it it door. Very disappointed
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酒店回复: We sincerely apologize that we fell short on making you completely satisfied with your stay. Maintenance is currently working on the room you were dissatisfied with. We don't take feedback such as yours lightly. Our team is currently working to address all issues. Thank you for your stay. We hope to see you again for a much better stay in the future.
1.0分
情侣出游
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Bathroom was dirty - toilet had been used and not even flushed, no bath towels in bathroom, carpets didn’t seem to have been vacuumed and
carpet felt wet from 9humiditybin room
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酒店回复: Thank you for your response. However, we apologize for falling short on making you completely satisfied with your stay. Your feedback is very important to us and will be shared with our team for a better stay in the future.
4.0分
情侣出游
The location and the room rate. The beds are not too comfortable. Needs new mattresses.
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酒店回复: Thank you for booking your stay with us and taking the time to share your feedback. We apologize for falling short of your expectations and making you completely satisfied with your stay. It was great having you here and we look forward to seeing you again for a much better stay in the future.
Staff was super-nice and helpful, very attentive. Rooms were clean, maybe a little "worn", but clean.
Didn't get to try the breakfast. Had an event attend. Room was clean and comfy but AC unit made noise each night and there were water stains in the toilet bowl.
Had to check out early due to noise level several nights in a row. Spoke to the staff about it, they talked to the folks making all the noise but nothing changed. Had to find another hotel so I could get a nights sleep.
This is the second time I’ve stayed at this property and I enjoyed both times. The staff was very friendly and helpful. My room was clean and the breakfast was good. I will be staying at the Hampton Inn in Albany Georgia and I hope it’s as nice as this one in Americus Georgia.
The accommodations were clean, the breakfast was great, and the staff was very courteous.
The room had a funny odor, like dirty carpet smell, shower wasn’t clean, soap scum residue in shower and found pieces of hair in shower, hair on carpet, bed was a full size not a queen and was very uncomfortable, chair in room was outdated and dirty, floor in bathroom was dirty, I use to be a housekeeper and you can tell the room wasn’t inspected by a supervisor after cleaning. Potential is there.
paid for a deluxe room, got a room with mold everywhere, old, worn out furniture
Property is completely run down. First room stunk so bad I didn’t even make it it door. Very disappointed
Bathroom was dirty - toilet had been used and not even flushed, no bath towels in bathroom, carpets didn’t seem to have been vacuumed and
carpet felt wet from 9humiditybin room
The location and the room rate. The beds are not too comfortable. Needs new mattresses.