酒店回复: Thank you for staying with us and for taking the time to share your experience. I sincerely apologize for the missed housekeeping service and for the condition of the elevator and your room. This is not the standard we aim to uphold, and I appreciate you bringing these concerns to our attention.We are actively addressing the elevator odor with a deep cleaning and carpet solution, and we’ve brought in pest control to eliminate any ant activity. Your feedback helps us improve, and I’d welcome the chance to make this right for you personally.

酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear that you found our location convenient and our front desk team friendly and welcoming, I sincerely apologize for the inconveniences you experienced during your stay.We understand how important a comfortable and cool room is—especially during the warmer months—and I’m sorry the air conditioning didn’t meet your expectations. We’re actively assessing guestroom climate control issues and addressing maintenance concerns like the bathroom door and sofa bed conditions to ensure a better experience moving forward.We’re also working with our team on ways to enhance our breakfast offering, and your comments are helpful as we continue to improve.I truly appreciate you giving us a try, and I hope you’ll consider staying with us again so we can deliver the kind of stay we’re known for.

酒店回复: Thank you for taking the time to share your feedback. We’re so pleased to hear that our team made a positive impression and that you enjoyed the breakfast experience. Your kind words about the staff’s courtesy and helpfulness truly mean a lot to us.That said, I sincerely apologize for the issues you encountered with the bed and bedding. We understand how important a comfortable night’s rest is, and I’m sorry we fell short in this area. Please know that we are actively reviewing the condition of the mattress and the bedding to ensure it’s addressed immediately.We appreciate your honest feedback—it helps us improve, and we hope to welcome you back for a stay that’s perfect from check-in to check-out.

酒店回复: Thank you for taking the time to share your feedback with us, and I’m glad to hear that you enjoyed the overall stay, especially our breakfast, service, and the ambiance of the hotel.I truly appreciate your honest comments regarding the furniture and carpet in your suite. Please know that your observations are being taken seriously, and we’re actively reviewing areas of improvement, including plans for future updates to our guestroom furnishings.Your comfort is important to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

酒店回复: Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly with the air conditioning in your initial room and the cleanliness concern in the hallway. This is certainly not the level of service or cleanliness we strive to provide.I appreciate you bringing the hallway issue to our attention. It is concerning that it was not addressed promptly and thoroughly, and I will be reviewing our response procedures with the team to ensure such situations are handled more effectively moving forward.Your feedback is invaluable, and I assure you that we are taking steps to improve both our maintenance response times and our housekeeping standards. I truly hope you will give us another opportunity to provide you with the exceptional stay you deserve. Please feel free to reach out to me directly if you have any further concerns or if there is anything I can do to make it right.

酒店回复: Thank you for taking the time to share your feedback. I want to extend my sincerest apologies for the disappointing experience you had during your recent stay with us.What you described is not at all reflective of the standards we uphold at our hotel or what you should expect from a Hilton-branded property. I'm truly sorry that you were placed in not one, but two rooms that were not properly prepared, and that you experienced issues with both the toilet and air conditioning. This is unacceptable, and I assure you it has been addressed with our housekeeping and maintenance teams to prevent similar issues in the future.We understand the importance of comfort and reliability when choosing where to stay, and I regret that we fell short in providing that. If you are open to giving us another opportunity to make things right, I’d be happy to personally ensure your next visit is up to the standards you deserve.Please feel free to reach out to me directly if you'd like to discuss your experience further or plan a future stay.

酒店回复: Thank you for sharing your feedback. I sincerely apologize that your stay did not meet expectations. Your concerns regarding cleanliness, service, maintenance, and breakfast availability are taken very seriously, as we strive to provide a comfortable and enjoyable experience for all our guests.We are currently addressing the issues you mentioned, including housekeeping standards, staffing challenges, and maintenance concerns such as the elevator outage. Your feedback helps us identify areas that need improvement, and I will personally follow up with our teams to ensure these matters are being handled promptly.I truly regret that we did not provide the quality experience you deserved, and I’d love the opportunity to discuss your stay further. Please feel free to reach out to me directly at [hotel contact information], and I’d be happy to see how we can make things right.Again, I apologize for your experience and appreciate your honest feedback.

酒店回复: Thank you for taking the time to share your experience with us. While I’m glad to hear you found the hotel clean, I sincerely apologize for the issues you encountered with your air conditioning, room key, and breakfast quality.Your comfort is important to us, and we will be addressing the A/C concern with our maintenance team to ensure all rooms are properly cooled. Additionally, I will review our key card system to prevent similar inconveniences for our guests in the future.Regarding breakfast, we appreciate your feedback on the food temperature and variety. I will be sharing your comments with our food & beverage team to ensure a better selection and improved quality moving forward.We value your business and hope to have the opportunity to provide you with a much-improved experience on your next visit. Please don’t hesitate to reach out to me directly if I can assist in any way.