It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.
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酒店回复: Dear Nanette,Thank you for joining us at Candlewood Suites Augusta and for sharing such a glowing review. We couldn't agree more! We understand the importance of amazing service, which is why we have one of the best teams in the business. We are thrilled they were the highlight of your visit, and we will be sure to share your kind words internally. It would be a pleasure to welcome you back on future trips to Augusta.
4.0分
其他
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There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.
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酒店回复: Thank you for staying at Candlewood Suites Augusta - Augusta, GA. We are sorry to hear about the disturbance that happened at the hotel. We are also sorry to hear about the problems that you face in your room with the TV and the tiles in the Bathroom. We hope the next time you stay with us we will be able to show you a much better experience.Sincerely,Pride Hospitality Management.
1.0分
商务出差
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Avoid!
One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like **** all over the place INSIDE. DO NOT STAY HERE
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酒店回复: Dear Joseph,Thank you for your feedback. We're disappointed to hear your experience fell below your expectations. This is not what we want for our valued guests. Your comments will be shared with our maintenance and housekeeping teams to ensure a better guest experience. Please notify our team about these issues while you're with us so we can assist with troubleshooting. We're committed to improving and hope for a future opportunity to provide a significantly better stay on your next trip to Augusta.
1.0分
情侣出游
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Horrible experience… Poor, non caring management.
The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told ******* “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.
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酒店回复: Dear Santuana, Thank you for taking the time to share your feedback with us, and we're truly sorry to hear about the challenges you encountered. We strive to provide friendly and helpful service at all times, and your comments will be addressed with our team to ensure our standards are being upheld. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
4.0分
商务出差
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When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.
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酒店回复: Dear Clark,Thank you for your review! We're glad our rooms worked well for your family's extended stay and that our team responded quickly to your concerns. That said, the initial maintenance issues should have been addressed before your arrival. Please know we're reviewing our room inspections with our maintenance team to prevent this moving forward. We’ll also follow up on the icemaker issue to ensure it’s fully resolved. It was a pleasure having you as our guests, and we look forward to welcoming you all back for an even smoother and more comfortable visit.
1.0分
商务出差
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Horrible Stay
Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.
3.0分
商务出差
Air conditioner only blew air and was loud and constant.
No blinds to keep out light.
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酒店回复: Dear James, Thank you for your feedback. We're sorry to hear the air conditioner was noisy and not cooling properly, and that the lack of blinds affected your comfort. These issues can impact the quality of rest, and we appreciate you bringing them to our attention. We are committed to ensuring a better experience for our guests, and we hope to welcome you back in the future for an improved stay.
3.0分
其他
just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.
4.0分
其他
Everything was great the staff was very helpful and very nice the room was clean
5.0分
其他
Simple, clean, and quiet place to stay. No complaints.
Customer Service is Key
It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.
There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.
Avoid!
One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like **** all over the place INSIDE. DO NOT STAY HERE
Horrible experience… Poor, non caring management.
The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told ******* “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.
When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.
Horrible Stay
Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.
Air conditioner only blew air and was loud and constant.
No blinds to keep out light.
just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.
Everything was great the staff was very helpful and very nice the room was clean
Simple, clean, and quiet place to stay. No complaints.