Very engaging and friendly associate (I believe, Kenneth) during check-in and while we were in the lobby area. He provided some helpful hints as we were traveling over to Brevard and then the Smoky Mnts. - such as, sites to visit and scenic drives. Enjoyed visiting with him.
Our room was well maintained and clean. Thank you.
4.0分
其他
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Well pleased with our 2 night stay while in town for a wedding. Very clean room and staff was great. The only suggestion I would have would be with the breakfast. Not well stocked on the morning we we there
1.0分
情侣出游
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our sleep was interrupted twice during the night by the smoke alarm screaming as the battery was dead. I called the front desk to report it. She came down and replaced the battery. The second time the staff person asked me if I could replace the battery as she could not get on the step ladder. I had a real hard time getting back to sleep after that.
3.0分
其他
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This hotel is not terrible or good. Weird smell throughout, outside is not anything like the online photos. The place is old and maintenance could be so much better. There is no such thing as free breakfast; it is included and it is not appetizing. This property does not reflect the price. Cannot recommend.
2.0分
商务出差
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Poor quality
Hotel looks like it is under Renovations from the exterior. There was no hot water either night I stayed. They claimed they were ordering and replacing a new water heater. The freezer had defrosted when I checked in and the drip tray was full. Air conditioning worked well on high but on low it did not appear to work very well creating a musty smell in the room. The bathtub trickled and the faucet was extremely difficult to operate. There is only one microwave located in the dining area for use of everyone in the hotel. You will have to wait your turn if you need to heat anything. There is a small coffee maker in the room but it looks kind of gross. One positive notice the breakfast sausage was good.
2.0分
家庭亲子
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The pillows were small enough for a child's head. The bathroom not cleaned good at all. The shower needed a new shower curtain, and the shower barely got warm turned as hot as it goes. Also the shower head was scaled up and some holes were clogged.
2.0分
其他
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There was a bad smell as soon as I entered the lobby. The room felt damp the entire stay, even my hair wouldn't curl because of the dampness. The bathroom needs to be updated, and the toilet, tub and sink seems to be for people of short stature. Certainly not worth 200.00 a night, not worth half that.
4.0分
情侣出游
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The rooms had obviously been remodeled recently. New furniture and the mattress felt new. Carpet in great shape and looked new.
Bathroom sink had an issue and addressed by staff
Breakfast very average with a waffle maker, sausage and egg product.
4.0分
其他
Parking can be an issue. There are limited parking spaces. Otherwise, no complaints.
美好的
Very engaging and friendly associate (I believe, Kenneth) during check-in and while we were in the lobby area. He provided some helpful hints as we were traveling over to Brevard and then the Smoky Mnts. - such as, sites to visit and scenic drives. Enjoyed visiting with him.
Our room was well maintained and clean. Thank you.
Well pleased with our 2 night stay while in town for a wedding. Very clean room and staff was great. The only suggestion I would have would be with the breakfast. Not well stocked on the morning we we there
our sleep was interrupted twice during the night by the smoke alarm screaming as the battery was dead. I called the front desk to report it. She came down and replaced the battery. The second time the staff person asked me if I could replace the battery as she could not get on the step ladder. I had a real hard time getting back to sleep after that.
This hotel is not terrible or good. Weird smell throughout, outside is not anything like the online photos. The place is old and maintenance could be so much better. There is no such thing as free breakfast; it is included and it is not appetizing. This property does not reflect the price. Cannot recommend.
Poor quality
Hotel looks like it is under Renovations from the exterior. There was no hot water either night I stayed. They claimed they were ordering and replacing a new water heater. The freezer had defrosted when I checked in and the drip tray was full. Air conditioning worked well on high but on low it did not appear to work very well creating a musty smell in the room. The bathtub trickled and the faucet was extremely difficult to operate. There is only one microwave located in the dining area for use of everyone in the hotel. You will have to wait your turn if you need to heat anything. There is a small coffee maker in the room but it looks kind of gross. One positive notice the breakfast sausage was good.
The pillows were small enough for a child's head. The bathroom not cleaned good at all. The shower needed a new shower curtain, and the shower barely got warm turned as hot as it goes. Also the shower head was scaled up and some holes were clogged.
There was a bad smell as soon as I entered the lobby. The room felt damp the entire stay, even my hair wouldn't curl because of the dampness. The bathroom needs to be updated, and the toilet, tub and sink seems to be for people of short stature. Certainly not worth 200.00 a night, not worth half that.
The rooms had obviously been remodeled recently. New furniture and the mattress felt new. Carpet in great shape and looked new.
Bathroom sink had an issue and addressed by staff
Breakfast very average with a waffle maker, sausage and egg product.
Parking can be an issue. There are limited parking spaces. Otherwise, no complaints.