酒店回复: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services
酒店回复: Thank you for sharing your experience. We apologize for the inconvenience you encountered with your booking. While we do our best to accommodate all reservations, we understand how frustrating it can be when things don’t go as planned. We appreciate your kind words about our staff’s efforts to assist you, even though the situation was not ideal. Your feedback is important to us, and we will certainly review our partnership with third-party booking platforms to prevent similar issues in the future. We hope you’ll give us another chance to provide the service you deserve.
酒店回复: Thank you for feedback, unfortunately in this instance the 3rd party you booked through booked you a room at our hotel when we were sold out, when you book though a 3rd party you pay that company directly not the hotel , that company is the one that process's the refund, they did issue you a refund.
5.0分
其他
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Everything was clean and as expected. Front desk checked up on us to ensure we were having a comfortable stay and asked if we needed anything. The breakfast was good. Overall a great hotel.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear everything was clean and met your expectations, and that our front desk team helped make your stay comfortable. It’s great to know you enjoyed the breakfast as well. We appreciate you choosing us and look forward to welcoming you back again.
4.0分
其他
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The staff was courteous. The room was clean and had very neat lighting behind the bed. Room was comfortable with fridge, etc. It was difficult to get in the room because the green light on the door lock barely lights up when you use the key. So, it looks like nothing is happening. Also, only two of the four charging stations work. .
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed a clean, comfortable room and courteous service. We appreciate you letting us know about the door lock light and the charging stations—your comments help us identify where improvements are needed. We’ll be sure to look into both issues. We hope to welcome you back again.
5.0分
家庭亲子
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I was only there for one night but it was a really convenient location right off the interstate. Smelled good and was really clean. Breakfast consisted of a huge selection.
5.0分
其他
Yes the room was clean. The staff was very helpful.
The breakfast was great!!
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酒店回复: Thank you for your feedback. We’re glad you enjoyed a clean room, helpful staff, and a great breakfast. We appreciate your stay and hope to welcome you back again.
3.0分
其他
Was denied early check in with vague reason. Had to change rooms due to TV remote; black staining on wall near couch.
5.0分
家庭亲子
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Check in was very easy, personable, friendly. Morning breakfast server is efficient, very friendly and accommodating. She appreciated a tip claiming she never really is offered one!!
格林奇在这里工作！
我收到了一封电子邮件，要求我写评论，所以就写在这里。我们在前一天晚上预订了这家酒店（两个房间），为从俄亥俄州到佛罗里达州的长途旅行做准备。在旅途中，我们的一个孩子病得很重。我们决定要么立即停下来（我们离酒店还有三个小时的车程），要么干脆回家。我打电话给酒店，看看在这种情况下我是否可以取消，因为没有人想在酒店生病，也没有人想周围有细菌，或者听到其他人和其他房间有人生病。我们被告知，他们的取消政策是他们不能退还任何一个房间的房费。他们很坚定，毫无疑问我们会为两个房间付钱。经过多次讨论，我们决定做正确的事情，回家支付未使用的房间的费用。我们觉得让所有这些不必要的人（其他客人、清洁人员等）接触疾病是不对的……所以我们做了正确的事情，尽管我们损失了钱。我只能希望经理有一天能像她一样体谅我们，宽容我们。鉴于假期即将来临，我敢肯定格林奇在这家假日酒店工作。
对于假日酒店来说，这简直是太不真实了。设施很破旧，办理入住时等了 10 分钟才有人说话。我住了两个晚上，发现有两只大蟑螂爬过天花板。我被告知他们每周都会在房间里喷洒杀蟑剂。但我无法退还一晚房费，因为我是通过 ******* 预订的。我不会再住那里了。太糟糕了。
至少你们有好员工
在抵达前 15 分钟通过 ******* 预订。我知道这是第三方，你“无法控制”……如果出了问题就别跟他们合作了。抵达时没有大床房。2 张大床没有折扣。我们生气地离开了。我们在路上受到了欢迎，价格和合适的房间都符合要求。那位女士为我们感到难过，给了我们折扣。你们的员工非常抱歉，并试图提供替代方案和帮助。这不是她的错，她很可爱，因为她让 ******* 立即联系我们试图纠正，但我已经在其他地方办理了入住手续。
当我到达那里时，代理骗我说我预订的是隔壁的酒店。我去了隔壁，被告知我预订的是我刚来的地方。回去后发现我的房间已经卖给了别人。花了一个半小时才在另一家酒店找到房间。他们甚至不处理我的退款，并告诉我打电话给 ******* 申请退款
Everything was clean and as expected. Front desk checked up on us to ensure we were having a comfortable stay and asked if we needed anything. The breakfast was good. Overall a great hotel.
The staff was courteous. The room was clean and had very neat lighting behind the bed. Room was comfortable with fridge, etc. It was difficult to get in the room because the green light on the door lock barely lights up when you use the key. So, it looks like nothing is happening. Also, only two of the four charging stations work. .
I was only there for one night but it was a really convenient location right off the interstate. Smelled good and was really clean. Breakfast consisted of a huge selection.
Yes the room was clean. The staff was very helpful.
The breakfast was great!!
Was denied early check in with vague reason. Had to change rooms due to TV remote; black staining on wall near couch.
Check in was very easy, personable, friendly. Morning breakfast server is efficient, very friendly and accommodating. She appreciated a tip claiming she never really is offered one!!