酒店回复: Thank you for your feedback! We're so glad you were pleased with the location and cleanliness of our hotel. We take great pride in maintaining a welcoming and spotless environment for all our guests. We hope to see you again soon!¡Gracias por su comentario! Nos alegra saber que quedó satisfecho con la ubicación y la limpieza de nuestro hotel. Nos esforzamos por mantener un ambiente acogedor y impecable para todos nuestros huéspedes. ¡Esperamos recibirlo nuevamente muy pronto!
4.0分
商务出差
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I had coffee. There wasn't anywhere to sit in the dining area. I decided to grab a cup of coffee and leave. The people who were eating were congregated and lounging at the tables without eating.
酒店回复: Thank you for staying with us.
4.0分
其他
We enjoyed our time with our son who we were visiting from fort benning. The rooms are nice but the beds were not comfortable.
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酒店回复: Thank you for choosing to stay with us while visiting your son at Fort Benning. We’re glad you enjoyed your time and the rooms, though we’re sorry to hear the beds weren’t as comfortable as you had hoped. Your feedback is appreciated and will help us improve.
2.0分
家庭亲子
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Reservations for family members were completely messed up. Two of our party had to go to the Fairfield, 10-15 minutes away. One was refused due to name confusion. Air conditioner super noisy and cycled poorly. Beds not made every day. Just a very disappointing experience. Won’t come here again.
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酒店回复: Hello John I want to first apologize for the issues you had during your stay at the Springhill Suites. I hope you would give us another chance to correct these problems.Have a great evening
5.0分
商务出差
I always stay here when I come to Columbus. It’s always clean and quiet and the staff is so friendly and welcoming
酒店回复: Thank you for staying with us!
4.0分
其他
Tub needed to be recaulked other then that it was good. The shower pressure was the best ever.
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酒店回复: Thank you for your response.We will ensure these issues will me addressed with our team.
1.0分
其他
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Bad Stay
Hi, my stay here wasn’t good at all. I booked to stay 2 nights & the 1st room they gave me the A/C was broke in it so the room was extremely hot. Then they proceeded to give me a second room but this room was only a king bed. So I didn’t have enough room cause it was 2 adults 3 kids in this room. I had no choice but to stay there though so when we finally got in the bed there was a roach in the bed.
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酒店回复: We're truly sorry to hear about your experience and want to sincerely apologize for the discomfort and inconvenience you encountered. This is far from the standard we aim to provide, and we understand how frustrating it must have been—especially when traveling with children. We’re addressing these issues immediately with our housekeeping and maintenance teams. If you're open to it, we’d appreciate the chance to speak with you directly and work to make things right. Please don’t hesitate to reach out to our management team.
4.0分
商务出差
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Hotel okay but don’t trust the schedule
My family and I went out of town for a state swim meet. The team had warm ups at 7:10am so we were happy to hear breakfast started at 6:30am. We were disappointed that when we went to grab breakfast on our way out at 6:45 they were just setting out the coffee and pastries and nothing was ready yet. I had to stop and get food for my kids. This was disappointing as it was one extra expense I should not have had to have because breakfast was included (but not on time).
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酒店回复: Thank you for your honest feedback. We’re glad you chose to stay with us for your family’s swim meet, but we’re truly sorry the breakfast wasn’t ready as expected. We understand how important timing is—especially during early morning events—and we apologize for falling short. Your comments have been shared with our team to ensure this doesn’t happen again. We appreciate you bringing it to our attention and hope you’ll give us another chance to provide a better experience in the future.
卫生一般 镜子对着床 早餐九点就在匆匆收拾 体验感很一般
一切都很壮观
位置和清洁度
I had coffee. There wasn't anywhere to sit in the dining area. I decided to grab a cup of coffee and leave. The people who were eating were congregated and lounging at the tables without eating.
We enjoyed our time with our son who we were visiting from fort benning. The rooms are nice but the beds were not comfortable.
Reservations for family members were completely messed up. Two of our party had to go to the Fairfield, 10-15 minutes away. One was refused due to name confusion. Air conditioner super noisy and cycled poorly. Beds not made every day. Just a very disappointing experience. Won’t come here again.
I always stay here when I come to Columbus. It’s always clean and quiet and the staff is so friendly and welcoming
Tub needed to be recaulked other then that it was good. The shower pressure was the best ever.
Bad Stay
Hi, my stay here wasn’t good at all. I booked to stay 2 nights & the 1st room they gave me the A/C was broke in it so the room was extremely hot. Then they proceeded to give me a second room but this room was only a king bed. So I didn’t have enough room cause it was 2 adults 3 kids in this room. I had no choice but to stay there though so when we finally got in the bed there was a roach in the bed.
Hotel okay but don’t trust the schedule
My family and I went out of town for a state swim meet. The team had warm ups at 7:10am so we were happy to hear breakfast started at 6:30am. We were disappointed that when we went to grab breakfast on our way out at 6:45 they were just setting out the coffee and pastries and nothing was ready yet. I had to stop and get food for my kids. This was disappointing as it was one extra expense I should not have had to have because breakfast was included (but not on time).