酒店回复: Marvin, it’s wonderful to hear you had a great time at Hilton Pennywell St. Louis at the Arch. The team is delighted you enjoyed both the accommodations and the convenience of parking, making your getaway seamless. We hope you’ll visit again during your next trip to St. Louis.
酒店回复: Kristina, thank you for staying with us at Hilton Pennywell St. Louis at the Arch. The team is pleased you found their assistance helpful and that the hotel's setting and convenience worked well for your visit. We're glad the parking process and location met your needs too. We look forward to welcoming you again soon.
4.0分
其他
原文
翻译提供方：Google
电视方面的帮助
我们没能弄清楚电视节目表。维修人员Darrell过来帮忙，他非常乐于助人，信息丰富，而且很友善。
4.0分
其他
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靠近布希体育场。床很舒服。
周末人流较多，咖啡厅/早餐区人手不足；工作人员工作很努力，但速度很慢。
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酒店回复: JANET, thank you for staying with us at Hilton Pennywell St. Louis at the Arch. The team is pleased you enjoyed the convenient location and found the bed inviting. We appreciate your comments regarding service in the café area and want you to know your concerns will be reviewed internally to maintain the high standards our guests expect. We hope your visit to St. Louis was a memorable one.
3.0分
其他
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拱门和河流的景色很美。房间很小。水压很慢，而且没有冷水。冰箱也坏了，不过工作人员很友好。
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酒店回复: Mark, thank you for sharing your thoughts. It's good to know you enjoyed the view of the arch and river. Your feedback regarding the room and in-room features is appreciated and will be shared with the appropriate team members for further attention. It’s also great to hear you had a positive interaction with our colleagues. The team is committed to ensuring a comfortable experience for all guests.
5.0分
家庭亲子
原文
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工作人员都非常友好。房间不错，但是桌边的椅子坏了。沐浴露也完全用完了。
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酒店回复: Jinlu, the team is pleased you found everyone to be welcoming during your stay at Hilton Pennywell St. Louis at the Arch. It's great to know you enjoyed your room, and your feedback about certain room details is appreciated. These points help ensure every guest experience is a positive one. We hope to welcome you again soon.
入住手续办理得非常快，也很方便。床单上有点破损，还有一小块污渍，而且没有景观。但酒店离拱门和餐馆很近。
卫生：极差，住了两晚服务员都不打扫，前台一个女的眼睛长头顶的，房间的枕头套居然是破的，我花了2000多一晚就这种床上用品，我在携程上买了3个人的早餐，酒店居然还再扣了2天早餐💰，简直无语
不错
圣路易斯的住宿体验很棒
非常棒的体验——酒店和停车场都很棒。让我们有机会在圣路易斯漫长的棒球周末做任何想做的事情，而不必总是使用私家车。
我们来镇上是为了看棒球比赛。停车场就在街对面。用应用程序登记入住时支付停车费，方便多了。工作人员很棒，非常乐于助人。酒店很漂亮。
电视方面的帮助
我们没能弄清楚电视节目表。维修人员Darrell过来帮忙，他非常乐于助人，信息丰富，而且很友善。
靠近布希体育场。床很舒服。
周末人流较多，咖啡厅/早餐区人手不足；工作人员工作很努力，但速度很慢。
拱门和河流的景色很美。房间很小。水压很慢，而且没有冷水。冰箱也坏了，不过工作人员很友好。
工作人员都非常友好。房间不错，但是桌边的椅子坏了。沐浴露也完全用完了。
拱门和布什体育场 2 均位于步行范围内。虽然有点担心，但是离地铁站很近。