We stayed with three adults and three small children in a suite. It was spacious and clean. The one drawback was a great deal of traffic noise and the blackout curtains would not close all the way, so it was difficult sleeping. However, the staff was amazing and the outside noise is not the hotel’s fault. Bring clothespins for the curtains!
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酒店回复: Dear Amy,Thank you for sharing your experience. We’re delighted to hear that you and your family enjoyed our spacious and well-maintained accommodations, and we truly appreciate your kind words about our team’s outstanding hospitality. However, we’re sorry to learn that your rest was affected, and we’ve noted your feedback for review to see where improvements can be made. Your insights are valuable to us, and we hope to have the opportunity to welcome you and your family back for an even more comfortable stay in the future at Embassy Suites by Hilton St. Louis Downtown.
4.0分
家庭亲子
The property was well kept. No issues really except I hate that you have to valet for their on site. Breakfast was great
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酒店回复: Dear Nellie,Thank you for sharing your review. It’s great to know you enjoyed our delicious breakfast and found our hotel well-maintained. Your feedback about valet parking is appreciated. We look forward to welcoming you back to Embassy Suites by Hilton St. Louis Downtown in the future.
5.0分
家庭亲子
I enjoyed the cocktail reception nightly and the breakfast. I had an issue with the curtains in my room and the manager sent someone right away to fix them.
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酒店回复: Dear Melissa,Thank you for taking the time to leave us a perfect review! We’re delighted to hear you enjoyed the cocktail reception and breakfast. We’re also glad our team responded promptly to fix the curtains in your room. We look forward to welcoming you back soon. Thank you for choosing Embassy Suites by Hilton St. Louis Downtown.
4.0分
其他
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Breakfast was good, and the service and location were nice. However, when I checked into the room and inspected the sofa bed, I noticed blood stains that looked fresh but had dried. This was very concerning and disappointing.
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酒店回复: Dear Lyrica,Thank you for providing your review. It's great that you enjoyed our delicious breakfast offerings, warm hospitality, and convenient location. However, it's concerning that the sofa bed disappointed you. Feedback like yours is taken seriously and helps ensure our housekeeping standards are reinforced to provide a more comfortable environment. We look forward to welcoming you back to Embassy Suites by Hilton St. Louis Downtown for a seamless stay.
5.0分
其他
Very friendly staff. Great breakfast and restaurant. Staff was always willing to help with anything we needed!!
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酒店回复: Dear Sarah,Nothing makes us happier than reading reviews like yours, and we're so glad you had a great stay with us at Embassy Suites by Hilton St. Louis Downtown. Thank you for highlighting our breakfast options, and we’ll be sure to share your appreciation with our team regarding their outstanding service. We look forward to welcoming you back again soon.
4.0分
情侣出游
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The hotel is a bit dated, but the rooms are quiet, beds comfy, the staff friendly and helpful. The hotel offers free happy hour with drinks. Skip it, subpar snacks and cheap liquor/wine. Also touts LEED design but uses styrofoam for food….REALLY?? It’s 2025 folks, time to upgrade to something less impactful than styrofoam.
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酒店回复: Dear Angela,Thank you for sharing your feedback with us. We’re glad to hear you found the rooms quiet, the beds comfortable, and our team friendly. We also value your perception regarding our manager's reception and sustainability practices. Your comments have been shared with our leadership team, and we look forward to welcoming you back for a more seamless stay next time.
5.0分
情侣出游
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Highly recommend this hotel/location. Great value when you consider included breakfast and happy hour. Staff from check in to check out were very courteous and helpful. Everything was clean and well maintained.
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酒店回复: Dear Michael, Thank you for taking the time to share your experience. We're glad the extras like breakfast and happy hour added value to your stay, and it's great to hear our team helped make everything run smoothly. We appreciate the kind words and look forward to having you back for another seamless visit.
房间很大大
酒店员工非常友善。房间冰箱坏了，他们立刻就派人来修了。酒店位置也很好。
哦，都挺好的。
We stayed with three adults and three small children in a suite. It was spacious and clean. The one drawback was a great deal of traffic noise and the blackout curtains would not close all the way, so it was difficult sleeping. However, the staff was amazing and the outside noise is not the hotel’s fault. Bring clothespins for the curtains!
The property was well kept. No issues really except I hate that you have to valet for their on site. Breakfast was great
I enjoyed the cocktail reception nightly and the breakfast. I had an issue with the curtains in my room and the manager sent someone right away to fix them.
Breakfast was good, and the service and location were nice. However, when I checked into the room and inspected the sofa bed, I noticed blood stains that looked fresh but had dried. This was very concerning and disappointing.
Very friendly staff. Great breakfast and restaurant. Staff was always willing to help with anything we needed!!
The hotel is a bit dated, but the rooms are quiet, beds comfy, the staff friendly and helpful. The hotel offers free happy hour with drinks. Skip it, subpar snacks and cheap liquor/wine. Also touts LEED design but uses styrofoam for food….REALLY?? It’s 2025 folks, time to upgrade to something less impactful than styrofoam.
Highly recommend this hotel/location. Great value when you consider included breakfast and happy hour. Staff from check in to check out were very courteous and helpful. Everything was clean and well maintained.