Hotel has an appealing appearance. Room very comfortable and clean. Got there too late to enjoy the indoor pool and fitness center. Airport shuttle very convenient since we had a very early flight. We'll be back.
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酒店回复: Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return.
5.0分
家庭亲子
This property has always been well-maintained and remodeled as necessary. Always clean and good food,
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酒店回复: We sincerely appreciate your choice of our Courtyard for your visit! It brings us great joy to know you found our environment invigorating and our culinary offerings delightful. We cherished the opportunity to host you and eagerly look forward to welcoming you back in the near future!
5.0分
情侣出游
Everyone and everything was wonderful, zero complaints from me or my partner for the room or amenities
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酒店回复: We are thrilled to hear that you had a first-rate experience at the Courtyard Springfield Airport. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!
4.0分
其他
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The room was very clean, with new, updated decor. Great beds and loved the sitting area. The mints are an extra nice touch and i enjoyed the restaurant being open. Had a nice glass of wine with my late dinner and totally relaxed. My only complaint is when properties renovate they neglect to replace the old, very low toilets which are at times difficult to get up off of, especially for older or physically challenged adults.
Otherwise, a very nice, upgraded property, close to the Airport.
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酒店回复: We truly appreciate your feedback as it plays a vital role in helping us enhance our services and ensure guest satisfaction. It warms my heart to know that you found comfort during your stay with us. I genuinely appreciate your comments about our bathrooms, and I will make sure your concerns are noted. On behalf of our entire team, thank you for choosing our Courtyard. We look forward to welcoming you back soon!
5.0分
其他
Front desk person was professional, attentive, and efficient in checking in guests.
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酒店回复: We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.
5.0分
其他
Friendly staff, clean and comfortable room, timely shuttle to the airport. Will book again.
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酒店回复: We greatly appreciate your thoughtful feedback! It’s rewarding to know that the hotel’s shuttle service, cleanliness, and welcoming staff contributed to making your stay more enjoyable. Your kind words mean a lot to us, and we hope you will return for another enjoyable experience.
4.0分
家庭亲子
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Room was very nice. Only complaint is the noisy fan in the bathroom and should provide more creamers for the coffee. I don't know if to many people that only use 1 little packet for their coffee
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酒店回复: Your feedback is invaluable and crucial for improving our guests' experience. We hope to see you again in the future.
2.0分
家庭亲子
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$11 for a bowl of oatmeal - ridiculous. Why no free breakfast when every other hotel offers that and price is more at this hotel? Too close to interstate and can hear every step of occupants in above floors! Won’t stay here again.
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酒店回复: We value your review. Your feedback is crucial in helping us monitor and improve our property continuously. Thank you for your stay, and we hope to have the chance to serve you again.
4.0分
情侣出游
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I appreciated the lady that checked us in by finding us a room that wouldn't be near a girl's soccer team. The room was wonderful and the bed was very comfortable. It was very convenient to get to the airport this morning.
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酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
2.0分
情侣出游
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I reserved a room with a walkin shower due to my wife being handicapped. when i got my room key i asked if it had the walkin shower and was told no i told the clerk I had reserved the walkin shower and was told one was not adviable was told they might have a handicapped room with a tub when asked why they did not hold one with my reservation told rooms are on first come base. then why do i make a reservation.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It's clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
Hotel has an appealing appearance. Room very comfortable and clean. Got there too late to enjoy the indoor pool and fitness center. Airport shuttle very convenient since we had a very early flight. We'll be back.
This property has always been well-maintained and remodeled as necessary. Always clean and good food,
Everyone and everything was wonderful, zero complaints from me or my partner for the room or amenities
The room was very clean, with new, updated decor. Great beds and loved the sitting area. The mints are an extra nice touch and i enjoyed the restaurant being open. Had a nice glass of wine with my late dinner and totally relaxed. My only complaint is when properties renovate they neglect to replace the old, very low toilets which are at times difficult to get up off of, especially for older or physically challenged adults.
Otherwise, a very nice, upgraded property, close to the Airport.
Front desk person was professional, attentive, and efficient in checking in guests.
Friendly staff, clean and comfortable room, timely shuttle to the airport. Will book again.
Room was very nice. Only complaint is the noisy fan in the bathroom and should provide more creamers for the coffee. I don't know if to many people that only use 1 little packet for their coffee
$11 for a bowl of oatmeal - ridiculous. Why no free breakfast when every other hotel offers that and price is more at this hotel? Too close to interstate and can hear every step of occupants in above floors! Won’t stay here again.
I appreciated the lady that checked us in by finding us a room that wouldn't be near a girl's soccer team. The room was wonderful and the bed was very comfortable. It was very convenient to get to the airport this morning.
I reserved a room with a walkin shower due to my wife being handicapped. when i got my room key i asked if it had the walkin shower and was told no i told the clerk I had reserved the walkin shower and was told one was not adviable was told they might have a handicapped room with a tub when asked why they did not hold one with my reservation told rooms are on first come base. then why do i make a reservation.