The room was clean however the mattress had a lot to be desired. There was little support with the mattress.
Also, there is no free breakfast offered. There is a Starbucks in the lobby that is barely adequate. We wanted to get a cup of coffee at 7:00a and it wasn't opened yet. We wanted a cup at 8:00p and it was closed. We were even charged for parking
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酒店回复: I'm glad you enjoyed your clean room, but sorry other aspects didn't stand out positively. We aim to exceed expectations and regret falling short. Thanks for your review and valued stay. We hope for another chance in the future.
5.0分
家庭亲子
We stayed there because they offer a shuttle to the airport. It cost me extra because i booked thru a 3rd party and didnt know it wasnt included
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酒店回复: We apologize for any confusion regarding our shuttle service. We appreciate your business, the fact that you took the time to share these comments, and your 10/10 rating. Please come again soon.
5.0分
情侣出游
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The king bed was comfortable and we had a great night's sleep. The food at the Bistro was very good - highly recommend the french fries! The staff were all friendly and the hotel was easy to get to.
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酒店回复: Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
4.0分
家庭亲子
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Really nice stay and everything was great. A faint smell of cigarette was noticeable but not overpowering! That’s the only thing that prevented 5 stars. All of the staff / workers were great!! Perfect for a nights rest and quick jaunt to the airport.
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酒店回复: Dear Guest, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel. Best, Mary Tansey, GM
5.0分
其他
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Highway traffic was obvious. There was some kind of knocking which occurred periodically throughout the night (outside I think).
The room was clean, comfortable, very basic
Coffee pot gave me one cup, and then decided not to work.
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酒店回复: Dear Guest, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Mary Tansey, GM
2.0分
其他
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Front desk people very helpful, great to work with.
Our experience w restaurant staff black lady was awful, snotty unacceptable, need to be fired & hire someone who enjoys assisting people. Husband had oatmeal for breakfast & asked for little milk. She said can't give u milk.
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酒店回复: Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize we let you down. Your feedback is important to us as it demonstrates how a simple lack of communication on our part can tarnish a guest’s opinion of our hotel. I will share your reflections with our team, and we hope you will consider a return trip in the future.
3.0分
商务出差
The stay would have been much better of the ear piercing fire alarm wouldn't have gone off multiple times forcing evacuations.
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酒店回复: Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. Our associates strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip.
4.0分
其他
There were no shopping or dining options nearby. They also do not have any fans to lend to guests. Otherwise, it was a pleasant stay.
5.0分
其他
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This was a wonderful place to stay! We were tired from our travels and the beds were so comfortable, we had a great nights sleep!
We like to keep the rooms cool and this one was so cool and comfy!
The customer service was also absolutely amazing! The staff were very friendly!
5.0分
家庭亲子
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Easy access to the highway. Staff provided excellent customer service. The hotel had fitness room, pool and onsite laundry. Extremely clean lobby area and room. I would definitely stay here again.
The room was clean however the mattress had a lot to be desired. There was little support with the mattress.
Also, there is no free breakfast offered. There is a Starbucks in the lobby that is barely adequate. We wanted to get a cup of coffee at 7:00a and it wasn't opened yet. We wanted a cup at 8:00p and it was closed. We were even charged for parking
We stayed there because they offer a shuttle to the airport. It cost me extra because i booked thru a 3rd party and didnt know it wasnt included
The king bed was comfortable and we had a great night's sleep. The food at the Bistro was very good - highly recommend the french fries! The staff were all friendly and the hotel was easy to get to.
Really nice stay and everything was great. A faint smell of cigarette was noticeable but not overpowering! That’s the only thing that prevented 5 stars. All of the staff / workers were great!! Perfect for a nights rest and quick jaunt to the airport.
Highway traffic was obvious. There was some kind of knocking which occurred periodically throughout the night (outside I think).
The room was clean, comfortable, very basic
Coffee pot gave me one cup, and then decided not to work.
Front desk people very helpful, great to work with.
Our experience w restaurant staff black lady was awful, snotty unacceptable, need to be fired & hire someone who enjoys assisting people. Husband had oatmeal for breakfast & asked for little milk. She said can't give u milk.
The stay would have been much better of the ear piercing fire alarm wouldn't have gone off multiple times forcing evacuations.
There were no shopping or dining options nearby. They also do not have any fans to lend to guests. Otherwise, it was a pleasant stay.
This was a wonderful place to stay! We were tired from our travels and the beds were so comfortable, we had a great nights sleep!
We like to keep the rooms cool and this one was so cool and comfy!
The customer service was also absolutely amazing! The staff were very friendly!
Easy access to the highway. Staff provided excellent customer service. The hotel had fitness room, pool and onsite laundry. Extremely clean lobby area and room. I would definitely stay here again.