酒店回复: Edward, thank you for staying with us at Fairfield Inn & Suites Kingsland. We’re pleased to know you had a satisfactory experience. We look forward to welcoming you back in the future.
2.0分
其他
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Tried to take a Shower. the Shower Curtain was too short for the tub and the shower head needed to be soaked with Lime away or replaced. When taking a Shower water soaked the bathroom floor etc.. The wall is damaged and moldy
5.0分
其他
Very nice stay
The person in the breakfast area was so gracious and helpful, setting the mood for our day.
1.0分
商务出差
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Worst hotel I have ever stayed in
The floor was soaking wet. The tub did not drain. The AC would not turn off at all. I do not recommend this hotel. It is very poor and disgusting. It also had a very bad smell.
5.0分
其他
The hotel was Great!!! We really enjoyed the jacuzzi!! I have no complaints. We will always stay at the Fairfield Inn when we travel.
2.0分
其他
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I usually don’t have any complaint when staying at a hotel affiliated with Marriott but this hotel is in very poor condition. The carpet was coming up in the room. The chair had multiple stains on it of I don’t know what. The sheets had stains, the caulk around the tub was full of mold and it looked like something was spilled behind the toilet and not wiped up. When checking reviews I thought this would be a great hotel to stay in being part of Marriott but was very disappointed when arriving.
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酒店回复: Hello Heather, thank you for sharing your experience, and we're truly sorry to hear that your room did not meet the standards you’ve come to expect from a Marriott-affiliated property. The cleanliness and condition issues you described are concerning and not acceptable. Your feedback has been shared with our team for immediate review and corrective action.
4.0分
情侣出游
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Easily accessed from Interstate 95. A bit of a maze to get to. Located off side street behind businesses and 4 other hotels.
Very comfortable stay. Front desk and breakfast service personnel were friendly and personable.
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酒店回复: Hello Brenda,Thank you for your thoughtful feedback—our team is glad you had a comfortable stay and appreciated the warm service. We’re happy the location worked well overall and hope to welcome you back again soon.
5.0分
商务出差
Friendly staff. Room was clean. Fast Internet. Close to nearby restaurants. All was good.
3.0分
其他
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In need of a refresh.
This was our bi-annual north/south snowbird road trip. We've stayed at this property multiple times over the past 10 years. I made the reservations about a month in advance on line. The property is clean but showing signs of wear and in need of a refresh. The mattresses on the beds sagged and the pillows were lumpy and in need of replacement. The morning breakfast offerings, which come with the room, are modest. For anything more substantial you would need to go to a restaurant, of which there are several in the area.
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酒店回复: Thank you for being a loyal guest over the years and for sharing your feedback. We're glad you found the property clean and appreciate your continued support.We’re sorry to hear that aspects of your stay did not meet expectations. Your comments about the mattresses, pillows, and breakfast are noted, and we’re currently evaluating updates to improve guest comfort and overall experience.We hope to welcome you back on your next road trip and provide a more refreshed and comfortable stay. Safe travels!
2.0分
其他
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Terrible Hotel for a Family
I am currently here for one night on our way to Florida for a family vacation. As soon as you open the door you are hit with a musty odor. Room at a first glance is really nice looking. The more you start to look around the dirtier it gets. Stains all over the curtains, holes in the curtains, water stains in the bathtub, cracked tile in the bathroom, paint chipping or mold on the ceiling, lampshade all ripped up, microwave is sticky, lamp was unplugged, and the plug was so bent I was afraid to plug it back in. The only good thing here is the TVs worked, and the air was cold. Would not recommend this hotel ever.
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酒店回复: Mr. Kevin,Thank you for your feedback. We're truly sorry to hear about the condition of your room and the issues you encountered. This is not the experience we aim to provide, and we’re addressing your concerns with our housekeeping and maintenance teams immediately. We appreciate you bringing this to our attention and hope you'll consider giving us another chance in the future.Sincerely,Fairfield Inn and Suites
好的
Tried to take a Shower. the Shower Curtain was too short for the tub and the shower head needed to be soaked with Lime away or replaced. When taking a Shower water soaked the bathroom floor etc.. The wall is damaged and moldy
Very nice stay
The person in the breakfast area was so gracious and helpful, setting the mood for our day.
Worst hotel I have ever stayed in
The floor was soaking wet. The tub did not drain. The AC would not turn off at all. I do not recommend this hotel. It is very poor and disgusting. It also had a very bad smell.
The hotel was Great!!! We really enjoyed the jacuzzi!! I have no complaints. We will always stay at the Fairfield Inn when we travel.
I usually don’t have any complaint when staying at a hotel affiliated with Marriott but this hotel is in very poor condition. The carpet was coming up in the room. The chair had multiple stains on it of I don’t know what. The sheets had stains, the caulk around the tub was full of mold and it looked like something was spilled behind the toilet and not wiped up. When checking reviews I thought this would be a great hotel to stay in being part of Marriott but was very disappointed when arriving.
Easily accessed from Interstate 95. A bit of a maze to get to. Located off side street behind businesses and 4 other hotels.
Very comfortable stay. Front desk and breakfast service personnel were friendly and personable.
Friendly staff. Room was clean. Fast Internet. Close to nearby restaurants. All was good.
In need of a refresh.
This was our bi-annual north/south snowbird road trip. We've stayed at this property multiple times over the past 10 years. I made the reservations about a month in advance on line. The property is clean but showing signs of wear and in need of a refresh. The mattresses on the beds sagged and the pillows were lumpy and in need of replacement. The morning breakfast offerings, which come with the room, are modest. For anything more substantial you would need to go to a restaurant, of which there are several in the area.
Terrible Hotel for a Family
I am currently here for one night on our way to Florida for a family vacation. As soon as you open the door you are hit with a musty odor. Room at a first glance is really nice looking. The more you start to look around the dirtier it gets. Stains all over the curtains, holes in the curtains, water stains in the bathtub, cracked tile in the bathroom, paint chipping or mold on the ceiling, lampshade all ripped up, microwave is sticky, lamp was unplugged, and the plug was so bent I was afraid to plug it back in. The only good thing here is the TVs worked, and the air was cold. Would not recommend this hotel ever.