酒店回复: Kim,I am glad you enjoyed our hotel and all the amenities that came with it. We are in the process of updating our rooms with new furnishings. Thank you for letting us know how your stay was. We look forward to having you stay with us again.
酒店回复: I am so very happy that our front desk agent, Brad, was able to help you out with a bite to eat before departing. We value our guests and would love to have you come back again.Sincerely,LoriFront Desk Manager
酒店回复: Chère Delphine,Merci beaucoup pour votre magnifique évaluation de 10/10 ! Nous sommes ravis d’apprendre que vous avez trouvé les matelas très confortables et que votre séjour a été excellent. Vos gentils mots signifient beaucoup pour notre équipe, et nous espérons vous accueillir à nouveau très bientôt.
2.0分
情侣出游
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Didn’t enjoy our stay. The noise level was absurd - between the trains passing through several times in the middle of the night, and noise from surrounding neighbors running to and fro throughout the night and early morning, we barely slept. There was half-drank drinks from previous guests when we arrived to our room. Closet isn’t big enough to keep suitcase without blocking the bathroom door from opening. I appreciated that I could control the temperature and keep the room cold, black out curtains were nice. Wouldn’t stay here again due to the noise and lack of sleep.
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酒店回复: Thank you for your feedback. We sincerely apologize that your stay was so disappointing due to the unusual noise levels and the lack of sleep you experienced.Finding leftover drinks in your room is completely unacceptable, and we are addressing this with our housekeeping team immediately to ensure it does not happen again. We also appreciate your feedback regarding the room layout. While we are glad the temperature control and blackout curtains were helpful, we deeply regret that the noise and cleanliness issues ruined your stay.We are sorry to lose your business, but we appreciate your honest feedback as it helps us improve.
5.0分
其他
Very clean! Cute photo op area set up at the check-in desk. Breakfast was one of the best!
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酒店回复: Thank you for the perfect 10/10 score!We are thrilled to hear that you found the hotel very clean and that you enjoyed the cute photo op area at the check-in desk. We are especially happy that you rated our breakfast as one of the best!We look forward to welcoming you back again soon!
3.0分
其他
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Hot was not working, which was a main reason I booked this hotel! Breakfast was not that great, menu that was posted in room wasn’t they had. No variety offered eggs had peppers in them, the sausage looked like it was microwaved and the potatoes didn’t have much flavor. Juice machine was out of order as well. Overall mediocre stay at best. Had booked another stay for next month but have cancelled it and booked elsewhere.
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酒店回复: Thank you for your feedback and the 6/10 rating. We sincerely apologize that your stay wasn't up to your expectations.We deeply regret that the hot tub was not working, which we know was important to your booking. We also apologize for the poor experience at breakfast, including the lack of variety, low quality of the food, and the broken juice machine.We are taking immediate action to fix these issues. We are sorry you felt compelled to cancel your future stay and hope to earn your business back someday.
2.0分
其他
Room was tiny for a staybridge. The bed was supposed to be a queen but was a full. Very disappointed in the accommodations for the price.
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酒店回复: Thank you for providing feedback on your recent stay. We apologize for the disappointment you experienced with your accommodations.We understand your frustration regarding the size of the room and your concern about the bed size. We sincerely regret that the room felt tiny for a Staybridge suite and did not meet your expectations for the price.We have checked the configuration of the room you stayed in and can confirm that it was equipped with a Queen size bed. We apologize if the layout or design of the room made the bed feel smaller than expected.We appreciate you bringing this to our attention so we can review our room descriptions and layouts. If you would like to discuss this further, please feel free to reach out to the hotel directly.
我们的房间宽敞安静。厨房很棒，配备了我们所需的一切。因为要参加毕业典礼，我们经常使用厨房。有些东西已经过时了，客厅的窗帘都破了。如果浴室里有个可以关闭的夜灯就太好了，因为它的光线可以照进卧室。虽然不是酒店的错，但火车从我们卧室窗户30英尺外驶过，鸣笛声震得房间摇晃，让人难以入睡。
早餐很棒，所有工作人员都很友好，服务周到。
干净、热情、以客户服务为中心的体验。从始至终，都非常棒。
“Brad”特别热情，因为我早餐还没开始，出发前想吃点东西。虽然只是个贝果和一些密封袋里的奶油奶酪，但还是很感激。谢谢！
那是我们的新婚之夜！我们带了一部分结婚蛋糕，在套房里用公勺吃了。我们告诉前台房间里没有餐具，他很快就给我们拿来了餐具，并道了歉。虽然有点不方便，但他确保我们得到了妥善的照顾。
也许我们会再来的。泳池关闭了，这很令人失望，这也是我们预订这里的原因之一。房间很偏僻，火车不停地开过，整晚都鸣笛。大楼也因为火车而震动。我们不确定我们是否会再来这里。不过早餐很棒，工作人员也很棒。
我丈夫去参加会议的时候，这家酒店非常适合我度过一天。大堂很漂亮，适合办公。早餐很棒。房间舒适宽敞。我希望房间里少放点空气清新剂——它有点太刺鼻了。不过总的来说，这次住宿体验很棒。
非常好
太棒了
床垫超级舒服
Didn’t enjoy our stay. The noise level was absurd - between the trains passing through several times in the middle of the night, and noise from surrounding neighbors running to and fro throughout the night and early morning, we barely slept. There was half-drank drinks from previous guests when we arrived to our room. Closet isn’t big enough to keep suitcase without blocking the bathroom door from opening. I appreciated that I could control the temperature and keep the room cold, black out curtains were nice. Wouldn’t stay here again due to the noise and lack of sleep.
Very clean! Cute photo op area set up at the check-in desk. Breakfast was one of the best!
Hot was not working, which was a main reason I booked this hotel! Breakfast was not that great, menu that was posted in room wasn’t they had. No variety offered eggs had peppers in them, the sausage looked like it was microwaved and the potatoes didn’t have much flavor. Juice machine was out of order as well. Overall mediocre stay at best. Had booked another stay for next month but have cancelled it and booked elsewhere.
Room was tiny for a staybridge. The bed was supposed to be a queen but was a full. Very disappointed in the accommodations for the price.