酒店回复: Kim,I am glad you enjoyed our hotel and all the amenities that came with it. We are in the process of updating our rooms with new furnishings. Thank you for letting us know how your stay was. We look forward to having you stay with us again.
酒店回复: I am so very happy that our front desk agent, Brad, was able to help you out with a bite to eat before departing. We value our guests and would love to have you come back again.Sincerely,LoriFront Desk Manager
酒店回复: Chère Delphine,Merci beaucoup pour votre magnifique évaluation de 10/10 ! Nous sommes ravis d’apprendre que vous avez trouvé les matelas très confortables et que votre séjour a été excellent. Vos gentils mots signifient beaucoup pour notre équipe, et nous espérons vous accueillir à nouveau très bientôt.
1.0分
其他
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I found mouse poop in my bed and notified the hotel that I would not be staying. They said the manager would call me the following day, but it never happened. $275 for a dirty room and mouse poop under the sheets.
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酒店回复: We are deeply sorry to hear about your recent experience. What you described is completely unacceptable, and we sincerely apologize for the presence of mouse droppings in your bed. This is a serious issue that falls far below our standards of cleanliness and hygiene.We also apologize for the failure in communication. It is unacceptable that the manager did not follow up with you as promised.Please be assured that we are taking this matter with the highest priority. We have a rigorous pest control program in place, and we immediately took the room out of service. Following a full inspection of the 3rd floor by our professional pest control company, we are relieved to report that no other evidence of mice was found. We are still working to understand how this could have occurred.
2.0分
其他
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I’ve stayed at this hotel before and was very happy with my experience, but this time was completely different. The room was filthy. There was black hair all over the bathroom floor, and the toilet still showed evidence that the last guest had been there. The bedroom was so dusty I could actually clump the dust together, and the kitchen floor had debris scattered across it.
They did offer to move us, but the next room wasn’t any better. There was toilet paper on the floor, yellow stains running down the mattress protector (which I only noticed because the bed wasn’t even made properly), and overall the beds looked sloppy—one was only half tucked, and the other wasn’t tucked at all.
I finally asked for cleaning supplies so I could clean the room myself. Unsurprisingly, every time I wiped something down, the cloth turned completely black.
This level of cleanliness might be expected in a $60-a-night motel, but not at a hotel charging over $300 a night. Overall, my stay was far from satisfactory.
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酒店回复: Hello Elesha,Thank you for your feedback. We are truly sorry to hear that your recent stay with us was so disappointing and that you experienced such serious issues with the cleanliness of your room.We deeply apologize that your room was not up to par. The conditions you described, including the black hair in the bathroom and the dusty bedroom, are completely unacceptable and do not meet our standards. We are also very sorry that the second room we offered was not an improvement.We have reviewed the pictures you posted and we can see the paint spots you mentioned on the kitchen floor. We apologize that these were not removed after our recent painting, and we will address this with our team. Thank you for providing the photos, as they are a great help in addressing this issue directly.We have shared your comments with our housekeeping and management teams for immediate corrective action.We hope you will give us another opportunity to provide the exceptional experience you've had with us in the past.
5.0分
情侣出游
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Elise was the bomb! She was super friendly and always had a smile every time we walked by her. She directed us to points of interest and incredible dining experiences.
Beautiful property with artwork throughout the grounds. Additional points for the view of the Missouri River and adjacency to the river walk. The room was spacious and well appointed. The French doors were an unexpected surprise.
I had special requests before check in that were all met with courteous service. Housekeeping was fast and efficient. We didn’t run out of anything in our eight day stay.
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酒店回复: Dear Don,Thank you so much for the perfect score and for the fantastic feedback! We are absolutely thrilled to hear that you had such a great stay with us.It's wonderful to know that our team, especially Elise, made such a positive impression. We'll be sure to pass along your compliments—she'll be so happy to hear that her friendliness and recommendations made your visit even more enjoyable.We're also glad you appreciated the beautiful property, the view of the Missouri River, and the convenience of the river walk. We take pride in our spacious and well-appointed rooms, and we're happy to hear that our housekeeping team was fast and efficient.We truly appreciate you choosing to stay with us, and we look forward to welcoming you back again soon!
3.0分
其他
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Run!
First of all, my card was way overcharged. They claimed they fixed it, but we'll see. The person in the breakfast area was extremely rude! They told someone, 'Can't you see the cups are in front of your face,' etc. The hot tub is broken; they should have that on the site. I wouldn't have wasted money on a room there. Go somewhere else!
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酒店回复: Thank you for staying with us. I do apologize for the inconvenience you experienced during your stay. This is not the norm for our hotel. Unfortunately, we are waiting on parts for our hot tub, which has put it out of commission during your stay with us. I did look into your bill and the amount that was charged did get reversed and should be showing up on your card. Once again, I do apologize deeply for the inconveniences you experienced while staying with us. We would like to make it up to you so that you know that we do care about your experience with us.
我们的房间宽敞安静。厨房很棒，配备了我们所需的一切。因为要参加毕业典礼，我们经常使用厨房。有些东西已经过时了，客厅的窗帘都破了。如果浴室里有个可以关闭的夜灯就太好了，因为它的光线可以照进卧室。虽然不是酒店的错，但火车从我们卧室窗户30英尺外驶过，鸣笛声震得房间摇晃，让人难以入睡。
早餐很棒，所有工作人员都很友好，服务周到。
干净、热情、以客户服务为中心的体验。从始至终，都非常棒。
“Brad”特别热情，因为我早餐还没开始，出发前想吃点东西。虽然只是个贝果和一些密封袋里的奶油奶酪，但还是很感激。谢谢！
那是我们的新婚之夜！我们带了一部分结婚蛋糕，在套房里用公勺吃了。我们告诉前台房间里没有餐具，他很快就给我们拿来了餐具，并道了歉。虽然有点不方便，但他确保我们得到了妥善的照顾。
也许我们会再来的。泳池关闭了，这很令人失望，这也是我们预订这里的原因之一。房间很偏僻，火车不停地开过，整晚都鸣笛。大楼也因为火车而震动。我们不确定我们是否会再来这里。不过早餐很棒，工作人员也很棒。
我丈夫去参加会议的时候，这家酒店非常适合我度过一天。大堂很漂亮，适合办公。早餐很棒。房间舒适宽敞。我希望房间里少放点空气清新剂——它有点太刺鼻了。不过总的来说，这次住宿体验很棒。
非常好
太棒了
床垫超级舒服
I found mouse poop in my bed and notified the hotel that I would not be staying. They said the manager would call me the following day, but it never happened. $275 for a dirty room and mouse poop under the sheets.
I’ve stayed at this hotel before and was very happy with my experience, but this time was completely different. The room was filthy. There was black hair all over the bathroom floor, and the toilet still showed evidence that the last guest had been there. The bedroom was so dusty I could actually clump the dust together, and the kitchen floor had debris scattered across it.
They did offer to move us, but the next room wasn’t any better. There was toilet paper on the floor, yellow stains running down the mattress protector (which I only noticed because the bed wasn’t even made properly), and overall the beds looked sloppy—one was only half tucked, and the other wasn’t tucked at all.
I finally asked for cleaning supplies so I could clean the room myself. Unsurprisingly, every time I wiped something down, the cloth turned completely black.
This level of cleanliness might be expected in a $60-a-night motel, but not at a hotel charging over $300 a night. Overall, my stay was far from satisfactory.
Elise was the bomb! She was super friendly and always had a smile every time we walked by her. She directed us to points of interest and incredible dining experiences.
Beautiful property with artwork throughout the grounds. Additional points for the view of the Missouri River and adjacency to the river walk. The room was spacious and well appointed. The French doors were an unexpected surprise.
I had special requests before check in that were all met with courteous service. Housekeeping was fast and efficient. We didn’t run out of anything in our eight day stay.
Run!
First of all, my card was way overcharged. They claimed they fixed it, but we'll see. The person in the breakfast area was extremely rude! They told someone, 'Can't you see the cups are in front of your face,' etc. The hot tub is broken; they should have that on the site. I wouldn't have wasted money on a room there. Go somewhere else!