酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn & Suites Macon. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el posible estado de las frutas del desayuno que describió.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ZyGerencia de Red RoofEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
住宿条件不错
酒店不错，维护良好，清洁卫生。
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酒店回复: Prezado hóspede,Agradecemos por compartilhar seu feedback sobre sua experiência no Red Roof Inn & Suites Macon. Ficamos muito felizes em saber que você considerou nossa manutenção e limpeza de alto padrão. Nosso objetivo é sempre proporcionar um ambiente confortável e bem cuidado para nossos hóspedes.Esperamos continuar proporcionando ótimas experiências para você. A Red Roof e eu gostaríamos de agradecer novamente por publicar sua avaliação. Esperamos recebê-lo novamente em breve!Atenciosamente,DevineGerenciamento do Red RoofEspecialista em RediResponse
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for taking your time sharing your feedback. The staff at the Red Roof Inn & Suites Macon and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
朋友出游
Staff was very welcoming and courteous. Breakfast was one of the best post-Covid I’ve seen. Only flaw was the pillows. They need to be replaced.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Macon. It is wonderful to hear that our staff's welcoming and courteous service made a positive impression, and that you enjoyed our breakfast offerings. We appreciate you highlighting the pillow concerns, and please accept our sincere apologies for any discomfort.Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
商务出差
Hot tub was broken and leaked all over the floor. Sadly I wasn’t able to use it at all and it was the reason I booked the room.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Macon. I am truly sorry to hear about the concerns you experienced with the condition of the hot tub during your stay. I understand how disappointing it must have been, especially since it was the primary reason you booked the room. Please accept my sincerest apologies for the inconvenience this has caused you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JMRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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Woman at the front desk didn't want to help us check in because it was her break or something. Or maybe she sits down to enjoy her
personal laptop and food out in the guest dining area all the time. I politely asked for a room on the top floor - I have noise sensitivities and the hotel was clearly nearly empty - and she brushed me off with a "yeah, you're on the third floor." The hotel has six floors.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Macon. I am deeply sorry to hear about your experience at check-in. We regret that you were displeased with the interaction you had with our front desk staff during your check-in. Please accept my sincere apologies for any distress or inconvenience you experienced.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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Unmanned front desk and rude
The room was fair, breakfast subpar, and the checkout was atrocious. The front desk was unmanned making it impossible to get my cash deposit back without waiting for the staff member to return from leaving the facility completely to “pick someone up” leaving only cleaning and maintenance staff there who had no access to the cash. I had to wait over 20 minutes while the other staff attempted to contact that front desk person with NO success. This caused unnecessary delays in our travel and we were on a time schedule. When she returned she was not only rude to me, but also to her coworkers. Very rude and unprofessional.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Macon. I am pleased to read that your room was fair. Nevertheless, I am saddened to read that your stay fell short due to the staff interaction you described, the breakfast not being to your liking and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
4.0分
其他
Always a pleasant overnight stay.
Parking was easy. Pool was clean but closed for the season.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Macon. We are glad to hear that you found the parking convenient during your visit. We're sorry for the inconvenience regarding the seasonal closure of our pool. Pool closures are a necessity due to weather conditions and maintenance requirements during certain times of the year.We aim to provide you with an exceptional experience at Red Roof. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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Wait, that’s my hotel? Holy cow that’s nice.
I was absolutely stunned that I’d accidentally booked such a nice hotel. I was totally sure that I was booking some kind of cheap roadside stereotypical hotel
When I got there, I thought we were at the wrong place.
The hotel looks like it’s brand new
The rooms were super nice
I was really surprised. Don’t quite know what else to say.
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酒店回复: WE WANT TO THANK YOU SO MUCH FOR STAYING WITH US HOPE TO SEE YOU AGAIN. WE DO APPRICIATE YOUR WONDERFUL COMMENTS
5.0分
其他
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I was looking for a place to spend the night to break up my travel and the Red Roof Inn fit the bill. The price is vwry reasonable and this is a nice hotel with five floors. Everything has exceeded my expectations, thus far.
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酒店回复: Dear Valued Guest,We are delighted to hear that Red Roof Inn & Suites Macon was the perfect choice for your travel break. It's wonderful to know our reasonable prices and comfortable accommodations exceeded your expectations. We aim to provide a pleasant experience for all our guests, and your feedback confirms we're on the right track.Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
早餐！！！
太差劲了！而且，比如水果，都是农产品的剩菜（剩下的或丢弃的）！
最好根本不提供早餐！！
住宿条件不错
酒店不错，维护良好，清洁卫生。
好的
Staff was very welcoming and courteous. Breakfast was one of the best post-Covid I’ve seen. Only flaw was the pillows. They need to be replaced.
Hot tub was broken and leaked all over the floor. Sadly I wasn’t able to use it at all and it was the reason I booked the room.
Woman at the front desk didn't want to help us check in because it was her break or something. Or maybe she sits down to enjoy her
personal laptop and food out in the guest dining area all the time. I politely asked for a room on the top floor - I have noise sensitivities and the hotel was clearly nearly empty - and she brushed me off with a "yeah, you're on the third floor." The hotel has six floors.
Unmanned front desk and rude
The room was fair, breakfast subpar, and the checkout was atrocious. The front desk was unmanned making it impossible to get my cash deposit back without waiting for the staff member to return from leaving the facility completely to “pick someone up” leaving only cleaning and maintenance staff there who had no access to the cash. I had to wait over 20 minutes while the other staff attempted to contact that front desk person with NO success. This caused unnecessary delays in our travel and we were on a time schedule. When she returned she was not only rude to me, but also to her coworkers. Very rude and unprofessional.
Always a pleasant overnight stay.
Parking was easy. Pool was clean but closed for the season.
Wait, that’s my hotel? Holy cow that’s nice.
I was absolutely stunned that I’d accidentally booked such a nice hotel. I was totally sure that I was booking some kind of cheap roadside stereotypical hotel
When I got there, I thought we were at the wrong place.
The hotel looks like it’s brand new
The rooms were super nice
I was really surprised. Don’t quite know what else to say.
I was looking for a place to spend the night to break up my travel and the Red Roof Inn fit the bill. The price is vwry reasonable and this is a nice hotel with five floors. Everything has exceeded my expectations, thus far.