The staff was wonderful. The cookies fantastic. I have stayed all over the world but I have never found a cleaner room in my entire life. The scent of freshly washed linen hits you as soon as you walk in the room it's fantastic. The shower and bathroom were impeccably clean. The lovely man who worked front desk was so nice we adored the service. The area around the property doesn't have great transportation but we stayed there because they have a free airport shuttle and the driver at 4 am was the nicest person. I would 100% stay here again.
1.0分
其他
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My room smelled so bad that I checked out of the hotel 1 day earlier than what I paid for. I did try to get another room but I was told all the other rooms were booked.
2.0分
其他
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I book a room but when i got there I was given a handicap accessible room which I did not want. Guest service told me that they were sold out and because I booked 3rd party there was nothing they could do about it. The air condition went out on Saturday for over 2 hours and it became hot. On Sunday, the fire alarm went off and fire trucks started pulling up. Will never stay here again.
5.0分
其他
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Everything was awesome ! Everyone was extremely nice and kids. This was really good time, the only thing was Matience Man named JOSE was very rude and mean to the kids in the pool. We accidentally forgot the wrist bands upstairs and he gave us a really hard time. We probably won’t come back because of him. But the hotel and the other staff was Wonderful!!
1.0分
家庭亲子
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On September the 10th, they did not clean. My room, I went to the front desk. Asked the lady at the front desk for clean towels 2 hours later. No, clean towels. I went back to the front desk. She says she couldn't get in touch with the girl. Who's supposed to bring the clean towels? The girl who's supposed to be working cleaning rooms or delivering towels. She outside on her phone, not doing her job. I go back to the front desk. Ask for the towels again now. It's 3 hours later. I still don't have no towels.
5.0分
家庭亲子
Beyond the Hotel's control, but the construction on Cicero and bridge closing on 127th was painful.
4.0分
商务出差
Pool was cloudy over all a good place… good food at restaurant…did not get room cleaned ..
房间非常干净宽敞。虽然只住了一晚，但感觉可以多住几天。入住时前台员工很友好。睡了个好觉。到目前为止，这是我们在美国住过的最好的酒店体验之一。
房间还不错，但是床看起来比双人床小。酒店周围的环境非常脏乱。有人从隔壁连通房闯入了我的房间。设施很漂亮也很干净，但入住和退房体验不太好。
太棒了！
The staff was wonderful. The cookies fantastic. I have stayed all over the world but I have never found a cleaner room in my entire life. The scent of freshly washed linen hits you as soon as you walk in the room it's fantastic. The shower and bathroom were impeccably clean. The lovely man who worked front desk was so nice we adored the service. The area around the property doesn't have great transportation but we stayed there because they have a free airport shuttle and the driver at 4 am was the nicest person. I would 100% stay here again.
My room smelled so bad that I checked out of the hotel 1 day earlier than what I paid for. I did try to get another room but I was told all the other rooms were booked.
I book a room but when i got there I was given a handicap accessible room which I did not want. Guest service told me that they were sold out and because I booked 3rd party there was nothing they could do about it. The air condition went out on Saturday for over 2 hours and it became hot. On Sunday, the fire alarm went off and fire trucks started pulling up. Will never stay here again.
Everything was awesome ! Everyone was extremely nice and kids. This was really good time, the only thing was Matience Man named JOSE was very rude and mean to the kids in the pool. We accidentally forgot the wrist bands upstairs and he gave us a really hard time. We probably won’t come back because of him. But the hotel and the other staff was Wonderful!!
On September the 10th, they did not clean. My room, I went to the front desk. Asked the lady at the front desk for clean towels 2 hours later. No, clean towels. I went back to the front desk. She says she couldn't get in touch with the girl. Who's supposed to bring the clean towels? The girl who's supposed to be working cleaning rooms or delivering towels. She outside on her phone, not doing her job. I go back to the front desk. Ask for the towels again now. It's 3 hours later. I still don't have no towels.
Beyond the Hotel's control, but the construction on Cicero and bridge closing on 127th was painful.
Pool was cloudy over all a good place… good food at restaurant…did not get room cleaned ..