We were very happy with our choice of hotels after staying here. We went to Frankenmuth for the day and dinner and then stayed the one night. I was such a clean and comfortable hotel. Much appreciated.
5.0分
情侣出游
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Birch run outlets were across the highway very easy to access, down the road about 6 miles from Frankenmuth Bavarian village and Bronners Christmas store the largest in the world
3.0分
家庭亲子
The carpet was stained and dirty. Bathroom was clean but housekeeping didn’t freshen up the room during our 2night stay.
4.0分
其他
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The soap & lotion dispensers are placed a little high. I am 5'2" and it was a stretch for me to reach. I can't imagine if i were shorter or a child.
Staff were all quite friendly and helpful.
4.0分
情侣出游
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The property looks like it’s getting a lot of updates. Our room was clean and had some normal ware. The beds though are very hard so made it tough to sleep. Over all stay was very nice and close to shopping outlets and not to far from Bronner’s.
4.0分
其他
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Only thing that was VERY DISAPPOINTING was that there was not a hot tub. I researched your website to be sure we had all the amenities we we looking for so that is why we choose your Hotel. If I had know this we would have chosen another hotel so unfortunately we will not be back or recommend your hotel to others. I would highly suggest you update your website.
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酒店回复: Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart.Thank you again for taking the time to share your experience with us. We’re grateful for customers like you.
4.0分
情侣出游
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The property was next to I-75 but the approach to it at night was not marked and we had to hunt for the right road to lead to it. Breakfast was OK but they ran out of coffee (at least temporarily).
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酒店回复: Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We’re grateful for customers like you.
5.0分
情侣出游
The start was good. The bathroom did smell like urine and the toilet sounded like it has a leak inside. Overall it was good.
4.0分
家庭亲子
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Therecwas no hot tub as stated, the pool room was extremely hot, for five guests we had to ask for more towels,, the road noise was unbearable i didnt sleep all night.
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酒店回复: Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart. Thank you again for you taking the time to share your experience with us. We’re grateful for customers like you.
3.0分
家庭亲子
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In all fairness there is a sign saying that the hotel is under construction (we didn’t see any construction). This hotel was also short staffed so it did have an effect (more so at breakfast). The rooms themselves were decent though there were stains on the carpet in our room. There was a tv and a small fridge, but no microwave. The beds were firm and the pillows were soft. With that said, while I did manage a little bit of sleep each night, I woke up in pain every morning. The shower offers plenty of height however, the water pressure is severely lacking. The bathroom was large and it looks to have been redone at some point, but the toilet seems to be lower than normal. We did like that the room was spacious and had a desk and a table for counter space. The indoor pool had a pleasant temperature but there was a lot of chlorine so the outside doors were kept open thereby letting bugs inside and into the pool. Also, the pool is showing some serious wear with chips in many spots. The breakfast in the morning was lacking and the sausage tasted off. There was constantly a line for the waffle maker so unless you wanted to wait, there weren’t many options. I would say it was typical hotel food but that would be too generous of a comment.
My family did stay at this same hotel a few years ago (gave it 4 stars back then) and we can see how it has unfortunately gone downhill. Though the customer service was good, I can no longer recommend this location.
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酒店回复: Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart.
Good Experience
We were very happy with our choice of hotels after staying here. We went to Frankenmuth for the day and dinner and then stayed the one night. I was such a clean and comfortable hotel. Much appreciated.
Birch run outlets were across the highway very easy to access, down the road about 6 miles from Frankenmuth Bavarian village and Bronners Christmas store the largest in the world
The carpet was stained and dirty. Bathroom was clean but housekeeping didn’t freshen up the room during our 2night stay.
The soap & lotion dispensers are placed a little high. I am 5'2" and it was a stretch for me to reach. I can't imagine if i were shorter or a child.
Staff were all quite friendly and helpful.
The property looks like it’s getting a lot of updates. Our room was clean and had some normal ware. The beds though are very hard so made it tough to sleep. Over all stay was very nice and close to shopping outlets and not to far from Bronner’s.
Only thing that was VERY DISAPPOINTING was that there was not a hot tub. I researched your website to be sure we had all the amenities we we looking for so that is why we choose your Hotel. If I had know this we would have chosen another hotel so unfortunately we will not be back or recommend your hotel to others. I would highly suggest you update your website.
The property was next to I-75 but the approach to it at night was not marked and we had to hunt for the right road to lead to it. Breakfast was OK but they ran out of coffee (at least temporarily).
The start was good. The bathroom did smell like urine and the toilet sounded like it has a leak inside. Overall it was good.
Therecwas no hot tub as stated, the pool room was extremely hot, for five guests we had to ask for more towels,, the road noise was unbearable i didnt sleep all night.
In all fairness there is a sign saying that the hotel is under construction (we didn’t see any construction). This hotel was also short staffed so it did have an effect (more so at breakfast). The rooms themselves were decent though there were stains on the carpet in our room. There was a tv and a small fridge, but no microwave. The beds were firm and the pillows were soft. With that said, while I did manage a little bit of sleep each night, I woke up in pain every morning. The shower offers plenty of height however, the water pressure is severely lacking. The bathroom was large and it looks to have been redone at some point, but the toilet seems to be lower than normal. We did like that the room was spacious and had a desk and a table for counter space. The indoor pool had a pleasant temperature but there was a lot of chlorine so the outside doors were kept open thereby letting bugs inside and into the pool. Also, the pool is showing some serious wear with chips in many spots. The breakfast in the morning was lacking and the sausage tasted off. There was constantly a line for the waffle maker so unless you wanted to wait, there weren’t many options. I would say it was typical hotel food but that would be too generous of a comment.
My family did stay at this same hotel a few years ago (gave it 4 stars back then) and we can see how it has unfortunately gone downhill. Though the customer service was good, I can no longer recommend this location.