酒店回复: Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts with us. We look forward to welcoming you back soon and hope to provide an even better experience next time.
2.0分
家庭亲子
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Hotel was not what we expected … for having the suite for one night it felt we got put on a motel for the night. The bathroom had a leak in the shower that we had to put a towel on the shower floor so the noise would let us sleep. Rug was old and ripped by the kitchen entrance. No toiletries in the room, doors were old and dirty.
The receptionist in the morning was a lot nicer than the one at checking time 10pm …she was playing her puzzle I waited for her to attend me as the phone rang, she preferred to pick up the phone instead of helping me or making eye contact. previous guest requested towels at the pool and by the time we went to the pool no towels were there either. No having the closest elevator working and being on the 3 floor it took a scavenger hunt to find the other elevator and that works . I’m very disappointed to had stay there .
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay fell far below expectations. The issues you described — including the bathroom leak, condition of the rug and doors, lack of toiletries, towel availability at the pool, and the challenges with the elevator — are not reflective of the standards we strive to maintain. Your feedback helps us identify where immediate improvements are needed.I would also like to sincerely apologize for the service you received at check-in. Attentiveness and courtesy are essential, and it’s clear we did not deliver the level of hospitality you deserve. We will be reviewing this with our team to ensure better service and communication moving forward.Please know that your comments have been shared with both our housekeeping and maintenance departments so that the concerns you mentioned can be addressed promptly. We appreciate you bringing these matters to our attention, and we genuinely regret that your stay was disappointing.We hope you might consider giving us another opportunity in the future to provide you with a much better experience. If there is anything further you’d like to discuss, we would welcome the chance to speak with you directly.Warm regards,Brittnie Bell- General Manager
3.0分
其他
People were very nice
Bathroom was out of date and needed repairs
And the $75 pet fee was a surprise
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our team welcoming, but we sincerely apologize that aspects of your room, particularly the bathroom, did not meet your expectations. We also understand your concern regarding the pet fee, and we regret that this was not communicated more clearly prior to your stay. Your comments have been shared with our team so we can address the maintenance items and improve the clarity of our policies moving forward. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Warm regards, Brittnie Bell- General Manager
5.0分
其他
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We had a wonderful stay as a family! The hotel was extremely clean and well taken care of, which made us feel comfortable from the moment we arrived. The breakfast was great with plenty of options for everyone, and it was so convenient to start our day with a good meal. The location was perfect—close to everything we needed but still quiet and relaxing. Overall, a great experience and we would definitely stay here again!
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酒店回复: Thank you so much for your response, we are so glad you enjoyed your stay with us.
5.0分
其他
We had a 13th birthday party here and it was perfect. Friendly staff, nice pool, clean accommodations and great breakfast.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that your 13th birthday celebration went perfectly and that you enjoyed the pool, breakfast, and our friendly team. We had a blast tailoring your experience! It was a pleasure having you with us, and we hope to welcome you all back for another special occasion soon!Warm regards,Brittnie Bell- General Manager
5.0分
其他
Our room was clean, staff were extremely nice and the breakfast buffet was very well stocked and fresh. Thank you I will be staying here again in February 2026.
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酒店回复: Thank you so much for your wonderful 10/10 review. We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness of your room, the friendliness of our staff, and the variety of our breakfast options. Your kind words mean a great deal to our team. We’re especially pleased to know you’ll be returning in February — we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Brittnie Bell General Manager
5.0分
其他
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Room was clean and well stocked with expected amenities. Most importantly, it was dark at night, very quiet, and had a comfortable bed and pillows. Breakfast had a variety of healthy options. Would definitely stay there again.
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酒店回复: Thank you very much for your outstanding 10/10 review. We are delighted to hear that you enjoyed a restful night’s sleep and appreciated the variety of breakfast options we offer. Providing our guests with both comfort and quality is always our top priority. It was a pleasure to host you, and we sincerely hope to welcome you back for another exceptional stay in the near future.Warm regards,Brittnie Bell General Manager
5.0分
其他
The staff was ok, looked like they are understaffed but who isn’t in today’s world. The room was ok it was dirty and didn’t smell very good.
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酒店回复: Dear Mr. Harris, Thank you for your kind review. We regret to know that understaffing issues disrupted your stay. Additionally, Cleanliness is a top priority for us, and we’re very sorry that your room did not reflect that. We've shared your feedback with relevant departments to ensure these issues are promptly addressed. We sincerely appreciate your patience, and we would welcome an opportunity to provide you with an exceptional stay in the future. Kind regards, Brittnie Bell General Manager
5.0分
其他
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The pool facilities being open 24 hours is phenomenal due to the fact i enjoy peace and quiet and thats where youll find me at 3am! Good job! Price was a little high but so is everything
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酒店回复: Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts with us. We are so happy to hear you enjoyed the pool and hot tub being open 24/7. That is something we love having the opportunity to be able to offer to our guests! We look forward to welcoming you back soon and hope to provide an even better experience next time.
5.0分
家庭亲子
Left before breakfast was open. Would love to try and stay for a breakfast one of these days.
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酒店回复: Thank you so much for your kind words! You will definitely have to stay for breakfast one morning and try out our new taco bar we have recently incorporated! We’re thrilled to hear that you enjoyed your stay and that our team could make your experience memorable. Providing exceptional hospitality is our top priority, and your feedback truly means a lot to us.We look forward to welcoming you back soon!Kind regards,Brittnie Bell General Manager
如果我能回来就好了
Hotel was not what we expected … for having the suite for one night it felt we got put on a motel for the night. The bathroom had a leak in the shower that we had to put a towel on the shower floor so the noise would let us sleep. Rug was old and ripped by the kitchen entrance. No toiletries in the room, doors were old and dirty.
The receptionist in the morning was a lot nicer than the one at checking time 10pm …she was playing her puzzle I waited for her to attend me as the phone rang, she preferred to pick up the phone instead of helping me or making eye contact. previous guest requested towels at the pool and by the time we went to the pool no towels were there either. No having the closest elevator working and being on the 3 floor it took a scavenger hunt to find the other elevator and that works . I’m very disappointed to had stay there .
People were very nice
Bathroom was out of date and needed repairs
And the $75 pet fee was a surprise
We had a wonderful stay as a family! The hotel was extremely clean and well taken care of, which made us feel comfortable from the moment we arrived. The breakfast was great with plenty of options for everyone, and it was so convenient to start our day with a good meal. The location was perfect—close to everything we needed but still quiet and relaxing. Overall, a great experience and we would definitely stay here again!
We had a 13th birthday party here and it was perfect. Friendly staff, nice pool, clean accommodations and great breakfast.
Our room was clean, staff were extremely nice and the breakfast buffet was very well stocked and fresh. Thank you I will be staying here again in February 2026.
Room was clean and well stocked with expected amenities. Most importantly, it was dark at night, very quiet, and had a comfortable bed and pillows. Breakfast had a variety of healthy options. Would definitely stay there again.
The staff was ok, looked like they are understaffed but who isn’t in today’s world. The room was ok it was dirty and didn’t smell very good.
The pool facilities being open 24 hours is phenomenal due to the fact i enjoy peace and quiet and thats where youll find me at 3am! Good job! Price was a little high but so is everything
Left before breakfast was open. Would love to try and stay for a breakfast one of these days.