酒店回复: Dear Guest, Thank you for your feedback. We are glad you had a satisfactory stay and hope to provide an even better experience on your next visit.Sincerely, Alessandra Bellucci, General Manager
3.0分
其他
Large construction project right in front of hotel, starting at 7 am. Jackhammer started then, nice to know ahead. Otherwise room and staff nice.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the room comfortable and our staff pleasant. However, we sincerely apologize for the disruption caused by the construction project outside the hotel and for the early noise. We understand how frustrating that can be and appreciate you bringing it to our attention. Your comments will help us better communicate such impacts to future guests. We hope to have the opportunity to welcome you back for a much more peaceful stay.Sincerely, Alessandra Bellucci, General Manager
3.0分
其他
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Moved to 3 rooms before found one where the heat was working. First room was extremely cold upon checkin and wouldn't warm up. Found out there was very cold outside air coming thru the windows that could not be readily fixed. Second room, the thermostat was not operational and it kept reverting back to air conditioning. Third room, okay. Recommend staff keep the HVAC in working and operational order and check rooms for issues prior to someone checking in.
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Having to switch rooms multiple times due to heating and HVAC issues is unacceptable, and we’re truly sorry for the discomfort this caused. Please know that we are addressing this with our maintenance team to ensure rooms are properly inspected and fully operational before guest arrival. Thank you for your patience, and we hope to provide you with a much better experience in the future.Sincerely, Alessandra Bellucci, General Manager
2.0分
其他
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The water in the tub & bathroom was brown. I was not comfortable taking a bath or shower. I was on a 10 day trip. Hampton Inn is usually my go to place to stay. My stay on the early part of the trip was great. This particular night was horrible. The desk was notified but not really interested in my comments. Stayed elsewhere the rest of my trip.
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酒店回复: Dear Guest,Thank you for being a loyal Hampton Inn guest. We sincerely apologize for the issue you experienced with the water during your stay. This is not the standard we strive to provide, and we regret that your concerns were not properly addressed at the time. We appreciate your feedback and will review this with our team to ensure it does not happen again. We hope to have the opportunity to restore your confidence in the future.Sincerely, Alessandra Bellucci, General Manager
4.0分
家庭亲子
Hotel was quiet and clean. Heavy construction outside made for a loud, industrial vibe. Breakfast was fine pool was a plus.
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酒店回复: Dear Guest, Thank you for your feedback. We’re glad you found the hotel quiet, clean, and enjoyed the pool and breakfast. We apologize for the noise from nearby construction and appreciate your patience as the area develops. We hope to provide an even better experience on your next visit to Hampton Inn Portsmouth Central.Sincerely,Alessandra BellucciGeneral Manager
服务和设施都很棒！酒店非常干净，地理位置也很好。
在去往不同目的地的途中
住两晚普通酒店就可以了。
非常好
你把预订日期搞错了。然后说你打电话是想帮我退钱或者重新预订正确的日期。我问了客服电话号码，然后自己打电话过去。我跟客服确认了三次，还是错号了。你根本没打过电话。
以后再也不用你了。没有帮助，没有服务，太差劲了。
我会让我认识的每个人都用除了*******以外的任何服务。
好的
Large construction project right in front of hotel, starting at 7 am. Jackhammer started then, nice to know ahead. Otherwise room and staff nice.
Moved to 3 rooms before found one where the heat was working. First room was extremely cold upon checkin and wouldn't warm up. Found out there was very cold outside air coming thru the windows that could not be readily fixed. Second room, the thermostat was not operational and it kept reverting back to air conditioning. Third room, okay. Recommend staff keep the HVAC in working and operational order and check rooms for issues prior to someone checking in.
The water in the tub & bathroom was brown. I was not comfortable taking a bath or shower. I was on a 10 day trip. Hampton Inn is usually my go to place to stay. My stay on the early part of the trip was great. This particular night was horrible. The desk was notified but not really interested in my comments. Stayed elsewhere the rest of my trip.
Hotel was quiet and clean. Heavy construction outside made for a loud, industrial vibe. Breakfast was fine pool was a plus.