酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear our front desk team made a great first impression and that you found our housekeeping staff attentive. That said, we sincerely apologize for the inconvenience you experienced with the elevator outage and the greasy feel in your room’s kitchenette. We completely understand how this made things more difficult, especially while carrying gear for the tournament. Your comments are very valuable, and we’ll be sharing them with our team to ensure our kitchenettes receive extra attention during deep cleans.We appreciate you choosing to stay with us and hope we’ll have the chance to provide you with a smoother experience on your next visit.
酒店回复: Thank you for sharing your detailed feedback with us. We’re glad to hear you found your room clean and appreciated the complimentary laundry, but we’re very sorry for the challenges you encountered during your stay. We understand how important it is to have a working elevator, clean common areas, and convenient amenities like ice, and we regret that these issues impacted your overall experience.Your comments have been shared with our management and housekeeping teams so we can address the concerns with cleanliness and maintenance right away. Providing a comfortable and reliable stay is our priority, and we’ll use your feedback to make improvements.We truly appreciate you giving us the opportunity to host you, and we hope we can provide you with a better experience on your next visit.
酒店回复: Thank you so much for your kind words and for recognizing Tammy! We’re delighted to hear how warmly she welcomed you and your son. It truly means the world to us to know she made such a positive impact on your stay. We’ll be sure to share your kudos with her. We’re honored by your recommendation and look forward to welcoming you and your family back again soon!
4.0分
情侣出游
原文
翻译提供方：Google
房间很干净！地理位置不错，介于住宅区和工业物流仓库之间。
5.0分
情侣出游
原文
翻译提供方：Google
一切都很好
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酒店回复: Dear Angel, Thank you so much for your review of our hotel. We hope to have another opportunity to serve you again in the future.
1.0分
商务出差
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We found a roach. The place is super clean, so I’m not sure how it happened— maybe the guest before me.. but we left after two hours. The staff was super accommodating and nice. I just couldn’t be swayed to switch rooms.
4.0分
其他
Five stars for the housekeeping and front desk personnel I came in contact with.
4.0分
商务出差
The place was decent; the water was cold in the shower and the stove wasn't the easiest to use. However, the bed was comfortable and the staff were friendly
1.0分
商务出差
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This was my first and last stay at Candlewood Suites.
For three of the five days, there was no hot water. My sheets? Stained and disgusting. And to top it off, we never had a working room key—16 keys later, we still had to be let into our room every night.
The staff was a mixed bag. The woman working during most of our stay was indifferent, dismissive, and flat-out told me I was wrong—until she found out I wasn’t. No apology. No attempt to make it right. Just more attitude, like I was the problem.
On the flip side, the morning staff member was great—cheerful, asked if things had been fixed, and actually seemed to care. And the lady that was there the first and lat nights of our stay was very pleasant and tried to help.
Unfortunately, two helpful staff members don’t make up for a stay that is this frustrating. I won’t be back.
1.0分
其他
For a new hotel the flooring is not instslled correctly. Eveytime someone walks across the carpeted floor you can hear them. We were on the first floor .
一位很棒的工作人员接待了我们，并帮我们办理了入住。电梯坏了，我们住在三楼；通常情况下没什么问题，但我们带了很多装备，因为我们来这里参加长曲棍球锦标赛。房间还算干净，但感觉小厨房有点油腻。清洁人员的清洁工作做得很出色，但油脂和食用油确实会粘在大多数表面。
电梯坏了。没有制冰机，只有冰箱自己制的冰，每天大概能产7块（制冰机？？）。免费洗衣👏。后门总是堆满垃圾，因为没有电梯，我们一直都用后门。楼梯上的地毯很脏。房间很干净，但从未使用过任何服务，只能自己去拿毛巾和倒垃圾。考虑到我们付的钱，给2/5分。
经理Tammy值得称赞，她友好、礼貌、亲切。她对我患有自闭症的儿子也很好，他和她互动很愉快。这可不是一件容易的事。我们还会再来住的。
谢谢你，Tammy！！😊
房间很干净！地理位置不错，介于住宅区和工业物流仓库之间。
一切都很好
We found a roach. The place is super clean, so I’m not sure how it happened— maybe the guest before me.. but we left after two hours. The staff was super accommodating and nice. I just couldn’t be swayed to switch rooms.
Five stars for the housekeeping and front desk personnel I came in contact with.
The place was decent; the water was cold in the shower and the stove wasn't the easiest to use. However, the bed was comfortable and the staff were friendly
This was my first and last stay at Candlewood Suites.
For three of the five days, there was no hot water. My sheets? Stained and disgusting. And to top it off, we never had a working room key—16 keys later, we still had to be let into our room every night.
The staff was a mixed bag. The woman working during most of our stay was indifferent, dismissive, and flat-out told me I was wrong—until she found out I wasn’t. No apology. No attempt to make it right. Just more attitude, like I was the problem.
On the flip side, the morning staff member was great—cheerful, asked if things had been fixed, and actually seemed to care. And the lady that was there the first and lat nights of our stay was very pleasant and tried to help.
Unfortunately, two helpful staff members don’t make up for a stay that is this frustrating. I won’t be back.
For a new hotel the flooring is not instslled correctly. Eveytime someone walks across the carpeted floor you can hear them. We were on the first floor .