酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear our front desk team made a great first impression and that you found our housekeeping staff attentive. That said, we sincerely apologize for the inconvenience you experienced with the elevator outage and the greasy feel in your room’s kitchenette. We completely understand how this made things more difficult, especially while carrying gear for the tournament. Your comments are very valuable, and we’ll be sharing them with our team to ensure our kitchenettes receive extra attention during deep cleans.We appreciate you choosing to stay with us and hope we’ll have the chance to provide you with a smoother experience on your next visit.

酒店回复: Thank you for sharing your detailed feedback with us. We’re glad to hear you found your room clean and appreciated the complimentary laundry, but we’re very sorry for the challenges you encountered during your stay. We understand how important it is to have a working elevator, clean common areas, and convenient amenities like ice, and we regret that these issues impacted your overall experience.Your comments have been shared with our management and housekeeping teams so we can address the concerns with cleanliness and maintenance right away. Providing a comfortable and reliable stay is our priority, and we’ll use your feedback to make improvements.We truly appreciate you giving us the opportunity to host you, and we hope we can provide you with a better experience on your next visit.

酒店回复: Thank you so much for your kind words and for recognizing Tammy! We’re delighted to hear how warmly she welcomed you and your son. It truly means the world to us to know she made such a positive impact on your stay. We’ll be sure to share your kudos with her. We’re honored by your recommendation and look forward to welcoming you and your family back again soon!

酒店回复: Dear Angel, Thank you so much for your review of our hotel. We hope to have another opportunity to serve you again in the future.