Always a good experience at HIE in Fort Payne, Al. Our room is always clean and welcoming and quiet. We stop in for one night to get off the road for a 2 day journey to Va. we always stay at this hotel because we are very happy with the service we receive. Also a very good breakfast.
酒店回复: Thank you so much for staying with us.
1.0分
其他
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Rip off
Cancelled due to last minute child vomiting. Purchased cancellation insurance but when I tried to file a claim the website stated it was unable to process my information. Will contact credit card company & file a claim for fraudulent charge as cancellation insurance is fraudulent
酒店回复: Thank you for your feedback.
5.0分
情侣出游
Lady that checked us into our room was amazing. She really put customers first.
酒店回复: Thank you so much for staying with us.
5.0分
情侣出游
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We were pleasantly surprised by this hotel. It was clean & very quiet. They had a really good selection of hot breakfast items too. We would definitely stay there again.
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酒店回复: Thank you so much for your feedback and for staying with us! We appreciate you!
3.0分
家庭亲子
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There was nothing wrong with the property. It was perfectly adequate for our purpose. Cozier linens and towels would have improved, but that is not the hotel's fault. We knew what we'd be getting when booking there. I would have no problems staying there again.
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酒店回复: Thank you so much for your feedback and for staying with us! We appreciate you!
4.0分
其他
Room was modern and clean overall, a little dusty in some spots but not enough to be dirty. We travel frequently and t
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酒店回复: Thank you so much for your feedback and for staying with us! We appreciate you!
5.0分
家庭亲子
Staff were friendly and professional. Room was clean and cold when we got in so that was great. Breakfast had great options
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酒店回复: Thank you so much for your feedback and for staying with us! We appreciate you!
3.0分
其他
Broken shower head, Broken TP holder, Murky pool, non working treadmill. For $185 a night these amenities need to be in good condition.
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT PAYNE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 256-997-1020.
5.0分
其他
Quick and easy check-in. Friendly staff. Delicious breakfast. Great for families.
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酒店回复: Thank you so much for staying with us. We appreciate your feedback.
4.0分
其他
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Definitely Meets the Need
A one night stay for business. Extremely Clean and comfortable. Slightly lacking in maintenance of the building and rooms. I.e. plumbing in tub and sink slow to drain, paint and caulking needs throughout building. Would reccomend again.
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酒店回复: Thank you for choosing to stay with us here at the Holiday Inn Express in Fort Payne, AL! We hope you come back soon.
Always a good experience at HIE in Fort Payne, Al. Our room is always clean and welcoming and quiet. We stop in for one night to get off the road for a 2 day journey to Va. we always stay at this hotel because we are very happy with the service we receive. Also a very good breakfast.
Rip off
Cancelled due to last minute child vomiting. Purchased cancellation insurance but when I tried to file a claim the website stated it was unable to process my information. Will contact credit card company & file a claim for fraudulent charge as cancellation insurance is fraudulent
Lady that checked us into our room was amazing. She really put customers first.
We were pleasantly surprised by this hotel. It was clean & very quiet. They had a really good selection of hot breakfast items too. We would definitely stay there again.
There was nothing wrong with the property. It was perfectly adequate for our purpose. Cozier linens and towels would have improved, but that is not the hotel's fault. We knew what we'd be getting when booking there. I would have no problems staying there again.
Room was modern and clean overall, a little dusty in some spots but not enough to be dirty. We travel frequently and t
Staff were friendly and professional. Room was clean and cold when we got in so that was great. Breakfast had great options
Broken shower head, Broken TP holder, Murky pool, non working treadmill. For $185 a night these amenities need to be in good condition.
Quick and easy check-in. Friendly staff. Delicious breakfast. Great for families.
Definitely Meets the Need
A one night stay for business. Extremely Clean and comfortable. Slightly lacking in maintenance of the building and rooms. I.e. plumbing in tub and sink slow to drain, paint and caulking needs throughout building. Would reccomend again.