The hotel was clean and well card for. The air conditioning/heating was excellent. The breakfast was OK. We weren't able to check in early. When we got there the staff were all down the hall in a room visiting and laughing.... with no one at the front desk so we waited in the lounge until 3pm check in time. We didn't use the pool or see any pets.
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酒店回复: We appreciate you noticing the property and the effort put into the upkeep. We do try to allow guests to check in early when needed and we apologize for the wait till 3pm on this trip. We hope on the next one we are able to meet the request!
3.0分
其他
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Friendly service, lovely hotel but super noisy.
The walls did not block out any sounds - from the person showering and flushing toilet multiple times a night, the constant elevator singing (I guess I was on a popular floor) and the trucks on the highway. Wish I could of had a better sleep.
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酒店回复: We deeply apologize for the inconvenience caused during your stay. We do hope that it is not going to prevent you from visiting us again.
5.0分
其他
Family visit
Breakfast was well stocked and the staff was friendly and attentive.
Very nice
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酒店回复: We are thrilled that you enjoyed your time with us and hope to see you again soon!
3.0分
其他
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Ok, Not my favorite.
I am normally not super picky. But for the price of the room, I would want it to be a little bit more cleaner and modern. The air condition didn’t seem to work. The best in the room was stuffy. The pool was freezing cold. You would think with an indoor pool it might have a little warmth to it. So it was hard for the kids to really enjoy it.
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酒店回复: We apologize for not exceeding your expectations during your stay. We do hope that you will consider another stay to allow us to make a better Hampton Impression!
4.0分
朋友出游
LIKED THE LOCATION, STAFF WERE NICE AND FRIENDLY
NOT ENOUGH LIGHTING IN ROOM, ROOM WAS AT END OF HALL,HEARD DOOR SLAM DAY & NITE,OUTSIDE AND FOR STAIRS
酒店回复: Thank you for staying with us
4.0分
家庭亲子
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Property is newly renovated and was nice inside the breakfast area and rooms. The Inside pool area was extremely hot and uncomfortable and the front desk didn’t seem to know how to turn on the AC to help.
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酒店回复: Thank you for your time to review and your kind words! We deeply apologize for the inconvenience of the heat in the pool. We did get someone out and have replaced the Dehumidifier in there. We are very grateful for your kindness during your stay and we hope to see you again soon!
3.0分
其他
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Well the breakfast was not that great and me and my wife heard a lot of people complaining about the room temperatur’ s
it would to hot before the air kicked on or,
it would get to cold before it turned off.
That is a nice (Hotel) .
But y’all are letting it run down.if that the case there will not be no Hampton Inn in Fort Payne
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酒店回复: Thank you for your feedback! Each room controls their own temperature so unfortunately we were unable to make any adjustments for them.
5.0分
其他
I have stayed at many Hampton Inns over the years. The Fort Payne location is one of the best.
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酒店回复: Thank you for your kind words! We do try to put our best foot forward, always. We hope to see you time after time!
1.0分
家庭亲子
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Our bathroom had dried blood on door, muddy handprints everywhere, dried urine around toilet. When I reported it to staff, they brought me cleaning products, gloves, and napkins.
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酒店回复: Thank you for your feedback on your stay. This information will provide us with opportunity to learn and improve for our guests!
5.0分
朋友出游
We visited Ft. Payne for 3 days. It was wonderful!
酒店回复: Great! We love that you enjoyed your time with us!
The hotel was clean and well card for. The air conditioning/heating was excellent. The breakfast was OK. We weren't able to check in early. When we got there the staff were all down the hall in a room visiting and laughing.... with no one at the front desk so we waited in the lounge until 3pm check in time. We didn't use the pool or see any pets.
Friendly service, lovely hotel but super noisy.
The walls did not block out any sounds - from the person showering and flushing toilet multiple times a night, the constant elevator singing (I guess I was on a popular floor) and the trucks on the highway. Wish I could of had a better sleep.
Family visit
Breakfast was well stocked and the staff was friendly and attentive.
Very nice
Ok, Not my favorite.
I am normally not super picky. But for the price of the room, I would want it to be a little bit more cleaner and modern. The air condition didn’t seem to work. The best in the room was stuffy. The pool was freezing cold. You would think with an indoor pool it might have a little warmth to it. So it was hard for the kids to really enjoy it.
LIKED THE LOCATION, STAFF WERE NICE AND FRIENDLY
NOT ENOUGH LIGHTING IN ROOM, ROOM WAS AT END OF HALL,HEARD DOOR SLAM DAY & NITE,OUTSIDE AND FOR STAIRS
Property is newly renovated and was nice inside the breakfast area and rooms. The Inside pool area was extremely hot and uncomfortable and the front desk didn’t seem to know how to turn on the AC to help.
Well the breakfast was not that great and me and my wife heard a lot of people complaining about the room temperatur’ s
it would to hot before the air kicked on or,
it would get to cold before it turned off.
That is a nice (Hotel) .
But y’all are letting it run down.if that the case there will not be no Hampton Inn in Fort Payne
I have stayed at many Hampton Inns over the years. The Fort Payne location is one of the best.
Our bathroom had dried blood on door, muddy handprints everywhere, dried urine around toilet. When I reported it to staff, they brought me cleaning products, gloves, and napkins.
We visited Ft. Payne for 3 days. It was wonderful!