酒店回复: hank you for staying at Sonesta ES Suites Birmingham/Homewood.We appreciate you taking the time to share your feedback and want you to know that we value all guest input—it helps us improve our service and guest experience.Our maintenance team is working diligently to get our pools back up and running as soon as possible. We hope you’ll consider giving us another opportunity in the future to provide you with a more enjoyable and comfortable stay.Warm regards,The Sonesta ES Suites Birmingham/Homewood Team
I booked a two room suite online, when I arrived they put me in someone else’s room. A tiny single queen room. Had to go back to the desk to get things sorted. Finally got into my suite only to hear interstate traffic all night long. Not a place to stay if you want sleep.
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酒店回复: Dear Eric,Thank you for your feedback. I’m very sorry to hear about the challenges you faced during your stay — from the check-in mix-up to the noise issues in your suite. That’s not the experience we want for any of our guests.Your reservation should have been handled correctly from the start, and we apologize for the inconvenience and added stress it caused. We’re also sorry the location of your suite didn’t allow for the restful night you expected.We’re actively reviewing this situation with our front desk and reservations team to prevent similar issues in the future. Your comfort matters to us, and we regret that we fell short this time.If you’d be willing to speak with us further, please reach out to [contact info]. We’d appreciate the chance to make things right.Sincerely,MaanavGeneral ManagerSonesta ES Suites Birmingham Homewood
我通常不会写差评或抱怨。这家酒店评价不错，所以我们就订了。
前台的Jennifer非常热情，办理入住也很顺利。我们走进房间时闻到一股烟味，就跟Jennifer说了，她给我们换了房间。
第二个房间看起来很干净，但展开沙发床后，我们却大吃一惊。床单上有污渍，还塞着一块脏兮兮的毛巾。掀开磨损严重的床垫，我们发现里面脏得一塌糊涂。
我们再次跟Jennifer反映情况，她又给我们换了第三个房间，这次干净多了，我们终于可以睡个好觉了，毕竟那天我们开了14个小时的车。
显然，那天酒店的清洁人员没有尽职尽责。
我选择Sonesta是因为听朋友说这家连锁酒店很棒。我自己以后不会再住Sonesta了，我会选择以前住过的连锁酒店。
我们一进房间就闻到一股烟味，感觉像是有人在里面抽了好几年烟似的。厕所脏得要命！根本没人打扫，厕所臭气熏天。连卫生纸都没有。简直糟透了。我根本睡不着。我再也不会来这家酒店了。
这是我住过的最糟糕的酒店。电话坏了，我跟前台反映过，但两天过去了都没人管。冰箱发出刺耳的噪音，吵得我半夜不得不爬起来五次，用力关门才能止住噪音。楼上房间的噪音从早到晚都让我受不了。以后绝对不会再住这家酒店了。
毁了我们的结婚纪念日。泳池完全关闭进行维护，直到7月4日抵达酒店才被告知。我们带着六岁的女儿，她因为不能游泳而伤心欲绝。这导致我们不得不花一整天时间寻找适合全家人的免费游泳场所，也因此无法参观任何历史遗迹——而这正是我们选择阿拉巴马州伯明翰的原因。我预订了一间无障碍客房，因为我妻子无法安全地进出浴缸。房间里唯一“无障碍”的地方就是可以按按钮自动开门。尽管入住期间发生了这么多糟糕的事情，酒店仍然拒绝延迟退房。这个地方简直是一场噩梦——强烈不推荐！
这是一家性价比超高的住宿。房间里的厨房非常受欢迎。工作人员非常友好。我们入住期间泳池水泵坏了，而且没有维修。因此我们无法使用泳池。此外，户外烧烤炉也因为太脏、效率低下而无法使用。
房间很大，厨房设施齐全，非常适合3位成人入住，地理位置优越，距离沃尔玛和罗斯超市1.5公里。
服务员卡桑德拉非常细心周到，乐于助人。
宽敞舒适的房间，可容纳3位成人，厨房设备齐全，是房间的亮点。此外，经理卡桑德拉也非常友好，乐于助人。
不会再住这家酒店了。房间潮湿闷热，所有东西都湿漉漉的。房间一直没凉快下来。
婚礼后的休息
毛巾上和浴室里都有头发。
I booked a two room suite online, when I arrived they put me in someone else’s room. A tiny single queen room. Had to go back to the desk to get things sorted. Finally got into my suite only to hear interstate traffic all night long. Not a place to stay if you want sleep.