The room was very dirty. Hair and stains everywhere. Dirty kitchen. Room was not cleaned. The hotel needs lots of attention. The pictures online are not consistent with its current condition.
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酒店回复: Dear Guest,We sincerely apologise for the condition of the room during your stay. The issues you encountered with cleanliness and maintenance are unacceptable, and we truly regret that your experience did not meet expectations. Your feedback will be shared with the management team for immediate attention to address these concerns and ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
5.0分
其他
We were so comfy here, we booked a 2nd night.
Breakfast was good and lots of options. Room was very spacious. Value priced. Super friendly staff.
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酒店回复: Dear Guest,Thank you for sharing your experience! We’re so glad to hear you were comfortable enough to book a second night. It’s great to know you enjoyed the breakfast, spacious room, and friendly staff. We look forward to welcoming you back soon!
5.0分
家庭亲子
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The staff was sincerely concerned that we had everything we needed. Prepared our special requests in advance. Jen is very professional and helpful. Under new ownership and they are off to a great start. Thank you!
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酒店回复: Dear Guest,Thank you for sharing your experience! We're so glad to hear that our staff, especially Jen, made you feel well taken care of and met your special requests. It's wonderful to know that you noticed the positive changes under our new ownership. We appreciate your kind words and look forward to welcoming you back soon!
3.0分
情侣出游
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The room was okay. The tv never connected so I stayed up and looking at the ceiling all night. The breakfast was also ok the pancake machine didn’t work. Staff was good
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that the staff was good and that you had a positive experience with them. However, we sincerely apologize for the issues with the TV and the pancake machine. These are certainly not the experiences we want to provide, and we will have our team address these maintenance concerns. We appreciate your comments and hope to provide a better experience during your next stay.
3.0分
其他
The room setup is great. Needs an update but at least make sure all TVs work properly and have all the necessary items such as towels
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the room setup, but we’re sorry that the TVs and room amenities didn’t meet expectations. That’s not the experience we want for our guests. We’ve addressed this with our team to ensure all rooms are fully stocked and everything is functioning properly. We appreciate you bringing this to our attention and hope to welcome you back for a smoother stay.
3.0分
商务出差
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I booked a two room suite online, when I arrived they put me in someone else’s room. A tiny single queen room. Had to go back to the desk to get things sorted. Finally got into my suite only to hear interstate traffic all night long. Not a place to stay if you want sleep.
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酒店回复: Dear Eric,Thank you for your feedback. I’m very sorry to hear about the challenges you faced during your stay — from the check-in mix-up to the noise issues in your suite. That’s not the experience we want for any of our guests.Your reservation should have been handled correctly from the start, and we apologize for the inconvenience and added stress it caused. We’re also sorry the location of your suite didn’t allow for the restful night you expected.We’re actively reviewing this situation with our front desk and reservations team to prevent similar issues in the future. Your comfort matters to us, and we regret that we fell short this time.If you’d be willing to speak with us further, please reach out to [contact info]. We’d appreciate the chance to make things right.Sincerely,MaanavGeneral ManagerSonesta ES Suites Birmingham Homewood
4.0分
家庭亲子
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The room smelled very strongly of animal pee and there was a weird smell around the building that came in the vents at night, I also think someone was smoking in their room which the hotel has no control over of course. But other than that everything was great! We really enjoyed the space for the price, I’d stay here again if I knew it wasn’t going to smell like pee.
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酒店回复: Hi Madeline,Thank you for taking the time to share your feedback. I sincerely apologize for the odor you experienced during your stay — that’s certainly not the standard we strive to maintain. Our housekeeping and maintenance teams have been made aware and are thoroughly inspecting and treating the room to ensure this doesn’t happen again.We’re also addressing the ventilation issue you mentioned to make sure all areas of the property remain fresh and comfortable for every guest. I truly appreciate your understanding regarding the smoke concern and your kind words about our spacious accommodations and value.We’d love the chance to welcome you back and ensure your next visit is a flawless one. Please don’t hesitate to reach out to me directly if you plan to return — I’d be happy to personally assist with your reservation.Warm regards,Maanav PatelGeneral ManagerSonesta ES Suites Birmingham Homewood
我被安排入住残疾人客房，但我并非残疾人士。房间里的马桶坏了，漏水漏了一整夜。最后，我抬起马桶盖，手动关掉了水。然而，第二天漏水问题依然存在。第二天早上，我向前台反映了情况。他们把情况报告给了维修部门，但并没有采取任何行动。我要求降低房费。之后我连续三天打电话询问，得到的答复都一样……他们无能为力，就连总经理帕特尔也一样。他说我应该在入住当天就告知他们。然而，我发现问题时已经是晚上11点以后了。当时我实在不想收拾行李换房间。他们最多只愿意给我一些自动售货机的零食，以及下次入住时可以提前或延迟退房。这简直令人无法接受！
我通常不会写差评或抱怨。这家酒店评价不错，所以我们就订了。
前台的Jennifer非常热情，办理入住也很顺利。我们走进房间时闻到一股烟味，就跟Jennifer说了，她给我们换了房间。
第二个房间看起来很干净，但展开沙发床后，我们却大吃一惊。床单上有污渍，还塞着一块脏兮兮的毛巾。掀开磨损严重的床垫，我们发现里面脏得一塌糊涂。
我们再次跟Jennifer反映情况，她又给我们换了第三个房间，这次干净多了，我们终于可以睡个好觉了，毕竟那天我们开了14个小时的车。
显然，那天酒店的清洁人员没有尽职尽责。
我选择Sonesta是因为听朋友说这家连锁酒店很棒。我自己以后不会再住Sonesta了，我会选择以前住过的连锁酒店。
我们一进房间就闻到一股烟味，感觉像是有人在里面抽了好几年烟似的。厕所脏得要命！根本没人打扫，厕所臭气熏天。连卫生纸都没有。简直糟透了。我根本睡不着。我再也不会来这家酒店了。
The room was very dirty. Hair and stains everywhere. Dirty kitchen. Room was not cleaned. The hotel needs lots of attention. The pictures online are not consistent with its current condition.
We were so comfy here, we booked a 2nd night.
Breakfast was good and lots of options. Room was very spacious. Value priced. Super friendly staff.
The staff was sincerely concerned that we had everything we needed. Prepared our special requests in advance. Jen is very professional and helpful. Under new ownership and they are off to a great start. Thank you!
The room was okay. The tv never connected so I stayed up and looking at the ceiling all night. The breakfast was also ok the pancake machine didn’t work. Staff was good
The room setup is great. Needs an update but at least make sure all TVs work properly and have all the necessary items such as towels
I booked a two room suite online, when I arrived they put me in someone else’s room. A tiny single queen room. Had to go back to the desk to get things sorted. Finally got into my suite only to hear interstate traffic all night long. Not a place to stay if you want sleep.
The room smelled very strongly of animal pee and there was a weird smell around the building that came in the vents at night, I also think someone was smoking in their room which the hotel has no control over of course. But other than that everything was great! We really enjoyed the space for the price, I’d stay here again if I knew it wasn’t going to smell like pee.