The hotel staff was very kind. I wish we would have known at the start of our stay that housekeeping only comes if you stay 7 days or longer. It also would have been helpful to know that if you want fresh towels you have to bring your used towels downstairs and exchange for fresh towels. I wasn't expecting that. The room smelled awful when I walked in. Very stale, stuffy, and musty. I purchased a plug in, clorox wipes, and lysol spray after arrival. I'm not usually a person who goes to those lengths, but my carpet was filthy and the room smelled so bad I didn't trust it to be clean. Even with the plug in I still needed to spray twice a day to air out the room. It was also difficult to regulate the thermostat. It was never comfortable, either too warm or too cold.
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酒店回复: Hi Asha,Thank you for sharing your experience. We appreciate your kind words about our staff. I'm sorry to hear about the issues regarding housekeeping and fresh towels during your stay. We strive to communicate our policies but understand how this could have been inconvenient. The condition and smell of your room were unacceptable, and this feedback has been shared with our team for improvement. Temperature control should be seamless, so we'll be looking into this matter as well.Sincerely,Sonesta Management Team
3.0分
其他
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The staff was consistently polite and professional. The room has assemble ample space and the bed was comfortable. The building seems newish. My only issue is that it was not as clean as it should be. The keypad on the phone was very dirty, there was old grease on the cooktop, there was a sprinkling of dirt from the vent (?) In the tub.
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酒店回复: Hi Janice,Thank you for sharing your experience with us. We're pleased to hear that our staff made a positive impression and that you found the room spacious and comfortable. It's important to us that guests also find our accommodations clean, so we apologize for the areas that fell short during your stay. Our team will definitely address these issues to improve our standards. We hope to welcome you back for an even better experience.Sincerely,Sonesta Management Team
1.0分
其他
Paid for a room got there and couldnt stay because i didnt have the physical card still no refund
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酒店回复: Hi Phillip,We are truly sorry to hear about the inconvenience you experienced during your visit. It is regrettable that we were unable to accommodate you without the physical card. Our team strives to ensure guests have a smooth experience, and we apologize for any frustration caused. We appreciate your understanding in this matter.Sincerely,Sonesta Management Team
3.0分
其他
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The relatively low price was what I was looking for, and I've stayed at Sonesta Suites before, so not terribly disappointed. I had to turn off the noisy refrigerator to sleep every night, and the toilet tank leaked into the bowl constantly from the old flapper valve, so it would periodically auto-fill. Other than that, clean enough to be acceptable, and convenient for this trip, by myself.
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酒店回复: Hi Ronald,Thank you for choosing to stay with us once again. It’s important to us that each guest has a comfortable experience, so I apologize for the issues you encountered with the refrigerator and toilet. We appreciate your comments about the cleanliness and convenience of our property. Your feedback is important for our continuous improvement.Sincerely,Sonesta Management Team
3.0分
其他
Cleaning staff is very loud in the mornings.. slamming doors etc.
Not everyone has to check out.
They should be more courteous to those that don't
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酒店回复: Dear Ricardo,We apologize for the disruption you experienced due to the noise from our cleaning staff in the mornings. We are committed to improving the courtesy of our team and will address this issue to enhance guest comfort. Thank you for bringing this matter to our attention.Sincerely,Sonesta Management Team
5.0分
商务出差
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First Time Customer - LOVED IT!
In all of my travels, I had never stayed at one of these locations until this visit. I was impressed with the rooms, the furnishings, and the staff. I have been to six or so hotels in the short time since this stay, and Sonesta beats every stay I've had. I will be back!
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酒店回复: Hello Randall,It is delightful to hear that you were impressed with our rooms, furnishings, and staff. Knowing that we stood out as the best among your recent hotel experiences is incredibly satisfying. We would be thrilled to welcome you back.Sincerely,Sonesta Management Team
5.0分
其他
Loved it!
I loved the room, the kitchen, the spaciousness, the bed. Everything felt new and I loved the friendly housekeepers. This is my go-to place.
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酒店回复: Hi Chris,We are thrilled to hear how much you loved the room, the kitchen, and the spaciousness offered. The comfort of the bed and the welcoming presence of our housekeepers are aspects we are proud of, and it is wonderful knowing they enhanced your stay. It is delightful to be recognized as your go-to place. We look forward to welcoming you again.Sincerely,Sonesta Management Team
4.0分
家庭亲子
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The staff was nice, however, I waited for about 3 minutes for an attendant to greet us. And only came because I said, "hello". We got to the room, which was decent. I tried to use the iron, didn't work, pulled the cord from the wall, in the kitchen, and half of the plate around the socket came off and fell on the counter, there was a cracked plate on the socket in the bedroom, and one of the tv remotes didn't work.
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酒店回复: Thank you for sharing your experience with us. It's great to hear that our staff made a good impression, despite the initial wait, and we are glad you found the room satisfactory. We apologize for the issue with the iron and the condition of the sockets and remotes. We'll address these matters to improve our guests' experiences in the future.Sincerely,Sonesta Management Team
4.0分
情侣出游
The rooms are spacious and have lots of good kitchen equipment and options. Perfect for a several nights’ stay. The on site laundry and coffee on tap was great.
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酒店回复: Hi Allison,We are thrilled to hear that you found our rooms spacious and appreciated the kitchen equipment and options. It is wonderful to know you enjoyed the convenience of our on-site laundry and coffee availability during your stay. Thank you for sharing your positive experience.Sincerely,Sonesta Management Team
5.0分
商务出差
AMAZING STAFF! They were very helpful, professional and respectful Very nice, quiet, comfortable and family friendly Hotel! Highly recommended.
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酒店回复: Your kind words about our staff are truly appreciated. Our team works hard to ensure every guest has a wonderful experience and your feedback validates their efforts. Moreover, it's great to hear that you found the hotel quiet, comfortable, and family-friendly. We always aim to provide a pleasant environment for all our guests, and your high recommendation means a lot to us.Sincerely,Sonesta Management Team
The hotel staff was very kind. I wish we would have known at the start of our stay that housekeeping only comes if you stay 7 days or longer. It also would have been helpful to know that if you want fresh towels you have to bring your used towels downstairs and exchange for fresh towels. I wasn't expecting that. The room smelled awful when I walked in. Very stale, stuffy, and musty. I purchased a plug in, clorox wipes, and lysol spray after arrival. I'm not usually a person who goes to those lengths, but my carpet was filthy and the room smelled so bad I didn't trust it to be clean. Even with the plug in I still needed to spray twice a day to air out the room. It was also difficult to regulate the thermostat. It was never comfortable, either too warm or too cold.
The staff was consistently polite and professional. The room has assemble ample space and the bed was comfortable. The building seems newish. My only issue is that it was not as clean as it should be. The keypad on the phone was very dirty, there was old grease on the cooktop, there was a sprinkling of dirt from the vent (?) In the tub.
Paid for a room got there and couldnt stay because i didnt have the physical card still no refund
The relatively low price was what I was looking for, and I've stayed at Sonesta Suites before, so not terribly disappointed. I had to turn off the noisy refrigerator to sleep every night, and the toilet tank leaked into the bowl constantly from the old flapper valve, so it would periodically auto-fill. Other than that, clean enough to be acceptable, and convenient for this trip, by myself.
Cleaning staff is very loud in the mornings.. slamming doors etc.
Not everyone has to check out.
They should be more courteous to those that don't
First Time Customer - LOVED IT!
In all of my travels, I had never stayed at one of these locations until this visit. I was impressed with the rooms, the furnishings, and the staff. I have been to six or so hotels in the short time since this stay, and Sonesta beats every stay I've had. I will be back!
Loved it!
I loved the room, the kitchen, the spaciousness, the bed. Everything felt new and I loved the friendly housekeepers. This is my go-to place.
The staff was nice, however, I waited for about 3 minutes for an attendant to greet us. And only came because I said, "hello". We got to the room, which was decent. I tried to use the iron, didn't work, pulled the cord from the wall, in the kitchen, and half of the plate around the socket came off and fell on the counter, there was a cracked plate on the socket in the bedroom, and one of the tv remotes didn't work.
The rooms are spacious and have lots of good kitchen equipment and options. Perfect for a several nights’ stay. The on site laundry and coffee on tap was great.
AMAZING STAFF! They were very helpful, professional and respectful Very nice, quiet, comfortable and family friendly Hotel! Highly recommended.