I wish I could submit the video that I took of this hotel!! It is completely unsafe to stay at! I don't know what happened but the rooms all have fans at the entry ways because the carpets are all saturated with a lot of places where it has come away from the floor, walls are torn away, trim is missing, etc. VERY UNSAFE AND DIRTY!!!!!
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酒店回复: Dear Guest, we’re truly sorry to hear about the conditions you encountered during your stay as your experience is certainly not reflective of the standards we aim to uphold. Your feedback will be discussed amongst our leadership teams to address these concerns promptly. We appreciate your patience and hope we might have an opportunity to provide a stay that better reflects the quality and safety we strive for.Sincerely,Francine MoletteGeneral Manager
4.0分
其他
Staff was very friendly and informative about the area. Nice and quite place to stay. I would stay here again in the future.
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酒店回复: We’re delighted to hear that you enjoyed your stay here at Homewood Suites by Hilton Montgomery! It’s wonderful knowing that our team provided helpful guidance and made you feel so welcome, and we look forward to hosting you again on your next visit.Sincerely,Francine MoletteGeneral Manager
4.0分
其他
Staff was friendly and polite. Hotel's location is great and its pretty quiet.
5.0分
其他
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Hotel Done Right
Loved the room. Spacious and quiet. Bed was very comfortable. Decor and lighting were admirable. Little things like garment hooks in the bathroom make a difference with us. The front desk staff was wonderful, especially Serinthea. Breakfast was excellent. Will definitely stay again.
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酒店回复: Dear Guest, we’re so glad to hear that your stay was fantastic from start to finish! It’s wonderful that you appreciated our spacious, quiet rooms, comfortable beds, and excellent breakfast. We’ll be sure to share your kind words with Serinthea and the rest of our front desk team as well. We can’t wait to welcome you back!Sincerely,Francine MoletteGeneral Manager
3.0分
其他
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Nice employees but rough looking shower and bathro
Very nice and helpful employees. The bathroom needs a serious updating as it is pretty beat up. Aand gives a sense of uncleanliness. Also has a way too small shower curtain that allows water to go all over the floor.
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酒店回复: Dear Guest, we’re so pleased to hear you found our team to be so kind and helpful during your stay. Though, we do regret that the condition of your bathroom and the shower setup may have left a less-than-favorable impression. Your comments will be discussed amongst our leadership teams as we continue focusing on areas that most impact our guests’ comfort. We hope you’ll consider giving us another opportunity to provide a stay that feels more in line with your expectations.Sincerely,Francine MoletteGeneral Manager
4.0分
其他
Pool was out of service
We was directed to use the pool next door but was not so cleaned
I need to purchase snacks and there was not much available
1.0分
家庭亲子
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If I could give it zero stars I would. Even though I booked a month in advance, they weren’t able to provide me with the room I booked, but that turned out to be the least of my concerns. The rooms were in disrepair, a cabinet door that wasn’t secured to the tv stand fell on my one year old granddaughter’s foot. The pool was open, but murky and couldn’t see to the bottom. We stayed four nights and never received any new towels. Garbage sat outside our doors for more than 36 hours, despite multiple requests to have it removed. On our last trip down to the front desk to request the trash removal, the front desk staff was sitting in the breakfast area with one of the housekeeping staff…both playing on their phones. We left about 20 hours later and the garbage was still sitting in the hallway. The air conditioner only worked in living room area and bedroom area was hot. The trash outside was also piled up, overflowing out of the trash can.I could go on and on, but bottom line…10/10 DO NOT RECOMMEND, think twice before booking.
3.0分
其他
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Better Customer Service Need
I did a digital check-in prior to arriving. When I arrived after 3:00 pm, my room was not ready, then I was told that I did not reserve an accessible suite. I assured them that I did and offer to show them my reservation, but they did not have an accessible suite available. I had my 91-year-old mother with and need a roll-in shower. They said they would put a shower chair in the room, but when I returned later that night no show chair to be found. Also, there was no clean sheets in the suite for the queen sofa bed. I had to call for clean sheets. The sofa bed mattress was very worn, was not comfortable, and need to be replaced.
3.0分
其他
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When traveling with a pet, it seems they give you a less clean, less put together room. If you are going to put people traveling with pets in a less desirable room then we should not be paying the regular room rate and a pet fee.
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酒店回复: Dear Vernisha, Thank you for sharing your feedback. We’re glad you brought this to our attention, and we understand your concerns. Traveling with pets should still come with the same level of comfort and cleanliness you expect. Your comments will be shared with our team as we continue working to ensure a consistent experience for all guests, pets included. We appreciate your perspective and hope to provide a more enjoyable stay in the future.Sincerely,Francine MoletteGeneral Manager
5.0分
其他
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Had an amazing stay at this property everything was clean the food was delicious and had a variety to choose from
The pool and outside seating was outstanding and even had a basketball court. The staff was very friendly as well. My family and I really enjoyed our stay.
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酒店回复: Dear Taneesha, we’re thrilled to know you and your family had such a great stay! From our fresh accommodations and delicious variety at breakfast to our relaxing pool, outdoor seating, and even the basketball court—it sounds like you made the most of everything we offer. We’ll be sure to share your kind words with our team, and we hope to welcome you back for another memorable visit soon!Sincerely,Francine MoletteGeneral Manager
I wish I could submit the video that I took of this hotel!! It is completely unsafe to stay at! I don't know what happened but the rooms all have fans at the entry ways because the carpets are all saturated with a lot of places where it has come away from the floor, walls are torn away, trim is missing, etc. VERY UNSAFE AND DIRTY!!!!!
Staff was very friendly and informative about the area. Nice and quite place to stay. I would stay here again in the future.
Staff was friendly and polite. Hotel's location is great and its pretty quiet.
Hotel Done Right
Loved the room. Spacious and quiet. Bed was very comfortable. Decor and lighting were admirable. Little things like garment hooks in the bathroom make a difference with us. The front desk staff was wonderful, especially Serinthea. Breakfast was excellent. Will definitely stay again.
Nice employees but rough looking shower and bathro
Very nice and helpful employees. The bathroom needs a serious updating as it is pretty beat up. Aand gives a sense of uncleanliness. Also has a way too small shower curtain that allows water to go all over the floor.
Pool was out of service
We was directed to use the pool next door but was not so cleaned
I need to purchase snacks and there was not much available
If I could give it zero stars I would. Even though I booked a month in advance, they weren’t able to provide me with the room I booked, but that turned out to be the least of my concerns. The rooms were in disrepair, a cabinet door that wasn’t secured to the tv stand fell on my one year old granddaughter’s foot. The pool was open, but murky and couldn’t see to the bottom. We stayed four nights and never received any new towels. Garbage sat outside our doors for more than 36 hours, despite multiple requests to have it removed. On our last trip down to the front desk to request the trash removal, the front desk staff was sitting in the breakfast area with one of the housekeeping staff…both playing on their phones. We left about 20 hours later and the garbage was still sitting in the hallway. The air conditioner only worked in living room area and bedroom area was hot. The trash outside was also piled up, overflowing out of the trash can.I could go on and on, but bottom line…10/10 DO NOT RECOMMEND, think twice before booking.
Better Customer Service Need
I did a digital check-in prior to arriving. When I arrived after 3:00 pm, my room was not ready, then I was told that I did not reserve an accessible suite. I assured them that I did and offer to show them my reservation, but they did not have an accessible suite available. I had my 91-year-old mother with and need a roll-in shower. They said they would put a shower chair in the room, but when I returned later that night no show chair to be found. Also, there was no clean sheets in the suite for the queen sofa bed. I had to call for clean sheets. The sofa bed mattress was very worn, was not comfortable, and need to be replaced.
When traveling with a pet, it seems they give you a less clean, less put together room. If you are going to put people traveling with pets in a less desirable room then we should not be paying the regular room rate and a pet fee.
Had an amazing stay at this property everything was clean the food was delicious and had a variety to choose from
The pool and outside seating was outstanding and even had a basketball court. The staff was very friendly as well. My family and I really enjoyed our stay.