Staff was courteous from check in & thru out our coming & going. Room clean & they put out group on same floor.
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酒店回复: Thank you so much for your review and kind words. We're thrilled to hear that our team made you feel welcome from check-in and throughout your stay. It's great to know you enjoyed your clean room and that having your group on the same floor added to your experience. It was truly our pleasure having you here, and we look forward to welcoming you back soon.
5.0分
情侣出游
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The room and surrounding area was clean and safe, great parking. The only gluten free/vegan option was bananas and apples. There are so many prepackaged options now a days, they should be able to offer something else.
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酒店回复: Thank you so much for the perfect rating and for taking the time to share your review with us. We’re delighted to hear that you found everything clean and well-kept throughout your stay. Our team works hard to ensure every guest leaves with a positive experience, and we appreciate your comments about the vegan options at breakfast. They’ll certainly be taken into consideration. Thank you for being such a wonderful guest, and we look forward to welcoming you back again soon!
5.0分
其他
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I attended Breezy Bowl and made a last minute reservation. The clerk said that my room wasn’t ready. After I explained that I probably wouldn’t return until after midnight, he personally went to check for a room that was cleaned and ready. I appreciate him going above and beyond. That level of customer service goes a long way. 💯
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酒店回复: Dear LaJuana,Thank you for staying with us and for recognizing our team's commitment to ensuring each of our guests has the best experience possible. We look forward to sharing your kind words with everyone, and it would be an honor to welcome you back to Hampton Inn Birmingham / Trussville anytime.
5.0分
其他
I loved my stay. I had surgery and they took good care of me. I appreciated everything!
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酒店回复: Thank you for sharing your experience at Hampton Inn Birmingham / Trussville. We’re glad our team provided the care and comfort you needed during your recovery. We wish you continued healing and hope to welcome you back under better circumstances.
4.0分
情侣出游
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Bathroom was worn and not super clean I’ve come to expect at Hampton’s through my Travels. A/C cover on controls was broken off and just laying on top of the unit. Pillows are awful. Had to go buy others so we could sleep. This trip was due to the death of my mother, but I was refused a discount for bereavement. I received a nice discount when my father passed 15 years ago.
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酒店回复: Dear Mike,Thank you for sharing your experience with us. We’re truly sorry to hear about the loss of your mother, and we extend our deepest condolences to you and your family during this difficult time. We also regret that your stay did not meet the standards you’ve come to expect from Hampton. Thank you for bringing these matters to our attention, and we’ll be addressing these concerns with our team to improve both our accommodations and our approach to guest care moving forward.
4.0分
家庭亲子
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It was clean and staff were friendly. In our room the entryway light was a strobe light and the desk lamp didn’t work. The plugs by the bed were so loose a phone charger would not stay plugged in. There were no pool towel when we went to the pool. A nasty guest left the inside goop of a diaper on the edge of the pool that my daughter slipped on and nearly cracked her head. The hotel room was overall clean. And was nice. The guests above us were loud and the pitter patter of their rambunctious toddler was loud on the wood floors. I’d stay on the top floor if I ever stay again. I am not saying I will never return but I’ve had better experiences.
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酒店回复: Dear Kristin,Thank you for sharing your thoughts with us. It pleases us to know that our high standards of upkeep and team members made for a great stay. However, we apologize for what you experienced at the pool. That is not a typical of an experience with us, and we will be sure to share your feedback with our team. It was a pleasure to have you as a guest, and we look forward to welcoming you back.
5.0分
家庭亲子
We stopped 1/2 way on our way to our finally vacation destination and this was clean safe, right off the highway and the lady doing breakfast was the greatest…
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酒店回复: Dear Yvette,Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Hampton Inn Birmingham / Trussville soon for another great stay!
5.0分
其他
Everything was great with this hotel except the ice machines were either out of order or didn’t have any ice in them. Other than that great hotel!
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酒店回复: Dear Anthony, Thank you for staying with us! We're so glad you enjoyed your experience, and we appreciate your comments. We'll be sure to pass them along to our team, and we hope to welcome you back to Hampton Inn Birmingham / Trussville soon for another great stay!
4.0分
其他
Very nice. Didn't have a curtain over the window to block floodlight at night. Other than that it was a great visit
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酒店回复: Dear Teresa, Thank you for your feedback! We're glad you had a great visit overall and appreciate your suggestion. We'll be sure to pass it along to our team for consideration, and we hope to welcome you back to Hampton Inn Birmingham / Trussville soon!
4.0分
情侣出游
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The room was comfortable. Bathroom fixtures could use an upgrade, the toilet paper holder was broken, the tub drain plug was also broken. Apart from that the room was clean and well maintained. The included breakfast was good.
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酒店回复: Dear Steven,Thank you for your perfect rating and for writing about your stay with us at Hampton Inn Birmingham / Trussville. We're always happy to hear our guests enjoyed a comfortable, clean visit and could wake up to our fresh, hot breakfast buffet. We appreciate your feedback regarding our bathrooms, and we encourage you to let our front desk know during your next visit if you encounter any shortcomings — they'd be more than happy to help! Thank you again, and we look forward to your return.
Staff was courteous from check in & thru out our coming & going. Room clean & they put out group on same floor.
The room and surrounding area was clean and safe, great parking. The only gluten free/vegan option was bananas and apples. There are so many prepackaged options now a days, they should be able to offer something else.
I attended Breezy Bowl and made a last minute reservation. The clerk said that my room wasn’t ready. After I explained that I probably wouldn’t return until after midnight, he personally went to check for a room that was cleaned and ready. I appreciate him going above and beyond. That level of customer service goes a long way. 💯
I loved my stay. I had surgery and they took good care of me. I appreciated everything!
Bathroom was worn and not super clean I’ve come to expect at Hampton’s through my Travels. A/C cover on controls was broken off and just laying on top of the unit. Pillows are awful. Had to go buy others so we could sleep. This trip was due to the death of my mother, but I was refused a discount for bereavement. I received a nice discount when my father passed 15 years ago.
It was clean and staff were friendly. In our room the entryway light was a strobe light and the desk lamp didn’t work. The plugs by the bed were so loose a phone charger would not stay plugged in. There were no pool towel when we went to the pool. A nasty guest left the inside goop of a diaper on the edge of the pool that my daughter slipped on and nearly cracked her head. The hotel room was overall clean. And was nice. The guests above us were loud and the pitter patter of their rambunctious toddler was loud on the wood floors. I’d stay on the top floor if I ever stay again. I am not saying I will never return but I’ve had better experiences.
We stopped 1/2 way on our way to our finally vacation destination and this was clean safe, right off the highway and the lady doing breakfast was the greatest…
Everything was great with this hotel except the ice machines were either out of order or didn’t have any ice in them. Other than that great hotel!
Very nice. Didn't have a curtain over the window to block floodlight at night. Other than that it was a great visit
The room was comfortable. Bathroom fixtures could use an upgrade, the toilet paper holder was broken, the tub drain plug was also broken. Apart from that the room was clean and well maintained. The included breakfast was good.